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Ray Cambray

44 Gardners Grove Rd

Belmont, NH 032110

Cell: (603) 566-1111 Email: ray@gmail.com

Summary

HIGH TECHNOLOGY INDUSTRY Manager with extensive experience in both hardware and software research and development, quality assurance, and general management. Ability to analyze customer requirements and develop quality products that meet or exceed business needs across a broad market. Strong communication skills with effective leadership and proven ability to attract and retain highly skilled developers.

·        Led Research and Development organizations in both start-up and established companies.

·        Participated in the acquisition of three industry related companies and led the integration of the development organizations.

·        Developed several high quality, industry leading products in the Call/Contact Center, eCommerce analytics and Telemedicine marketplace.

·        Guided Research and Development organizations from small free wheeling start-up mode to a more formally organized operation with proper design and quality processes while still retaining the nimbleness and focus on time to market.

·        Regularly assigned as management contact for troubled/at risk customers.

·        Named inventor on 4 issued patents and 1 pending.

Experience

SteelTorch Software, Belmont, NH,  a self owned consulting company.

Principle                                                                              March 2011 to Present

Technical, Management and Patent consulting in the software/hardware industry.

AMD Global Telemedicine, Chelmsford MA, a small privately held medical device company.

Chief Architect                                                                   June 2008 to Feb 2011

Accomplishments

• Led the development of a Web Services (SOAP) based medical device aggregator for a major OEM customer (Cisco). The technology chosen was C# using .NET and also ported to Ubuntu using Mono. This project was done within significant time and cost constraints as well as significant competition.
• Integrated several medical devices to provide physicians real time access to these devices anywhere in the world that has internet access.
• This product outperformed the competition and was selected for inclusion in the Cisco HealthPresence product which resulted in significant hardware and software revenue.
• Transitioned the development work from external to direct employee developers.
• Managed all technical interaction with Cisco, United Health Care and a confidential high net worth concierge medical group.
• Filed preliminary patent application and presently working on the formal application.

SteelTorch Software, Nashua, NH

Founder and CTO                                                              April 2000 to June 2008

Co-founded this company which provided eCommerce reporting and analytics products.

Accomplishments:

·        Selected and hired the development team and installed the first customer with-in 6 months of start up.

·        Initiated and completed 2 separate rounds of financing.

·        Major installations included:

◦     Martha Stewart.com

◦     Target.com

◦     Nike.com

·        Merged with another web analytics company in Belgium and led the product integration effort.

·        Maintained the product (small enhancements, customer service) as the company was downsizing.

Davox Corporation, Westford, MA (Now Aspect)

Vice President Research and Development                          Nov 1993 to April 2000

Reporting to the President and CEO, responsible for all research and development activities, which included: software and hardware development, quality assurance, advanced development, homologation, program management, system integration and release configuration/control. Responsibilities also included working with the CTO and marketing organization to research and define market requirements for products.

Accomplishments:

·        Built a development organization from fifteen people to over eighty professionals with expertise in client server, multi-tier and web development.

·        Managed the design, development and delivery of several products for the Call/Contact Center industry which include:

·                    “LyriCall” Browser based scripting and desktop automation tool for Contact center agents. This product also provides desktop integration with several CRM vendors such as Siebel and Vantive.

·                    “Unison” Largest scale predictive dialing platform in the industry. This product is architected using Unix(Sun/Solaris) and embedded database (Sybase) server components and Microsoft based Client applications. Over 700 of these systems have been installed with system sizes supporting from eight to three hundred agents.

·                    “Scale” Inbound/Outbound CTI based call-blending product. This product utilizes native CTI links to several different PBX’s including Lucent, Nortel and Aspect.

·                    “RPM” PC based supervisory console for the Contact Center industry developed using Power Builder, VB, VC++, and database connectivity products.

·                    “PC Connect” PC based desktop productivity and host connectivity product for Call Center agents.

·                    “DCS” Digital communications server. This hardware/software product provides the telecommunications connectivity for the “Unison” predictive dialer. It supports analog, T1, ISDN and several international telephony protocols. This product was designed using the TI TMS640c30 digital signal processor with the software written in C on top of the SPOX operating system.

·        Participated in the due diligence team that evaluated and selected a company for acquisition (Answersoft). This company had significant products in the inbound desktop productivity marketplace. The products are written in Microsoft C++ and provide CTI capabilities using TAPI and TSAPI.

·        Managed to retain the key developers through this tumultuous acquisition. There were nineteen people in this organization based in the Dallas area. This organization includes both development and QA personnel.

·        Managed the development of combined inbound/outbound product taking advantage of both organizations technologies. This product will provide for total contact management that includes telephony, e-mail, chat, and Web callback. This product will provide tight integration with Kana and eGain email management systems as well as server level integration with the Seibel CRM software package.

·        Led the Research and Development organization while growing the company’s revenue from 30 million to approximately 100 million annually.

Previous positions included various hardware and firmware design responsibilities.

Military

• Honorably discharged in the grade of E4 (Sergeant)

Education

·        BSEET University of Lowell: High Honors

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