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Sofia Miller
Security Clearance Level: TS / SCI (CI Poly passed 2006)
sofia@yahoo.com
309 E Fillmore St (mailing address only)
Scottsdale, AZ 85001
(619) 888-9876
EXPERIENCE SUMMARY
Presentation Support with VTC, AV, basic Desk Top & multimedia operations for federal and corporate personal with Generals, CEOs, Ambassadors, talent to everyday cliental
Support industry standards: Tandberg, Polycom, LifeSize & PictureTel; AMX & Creston, Polycom Vortex control systems. Plantar & Clear-Com video wall products
Assist in presentation room & auditorium design & support with contractors, manage their completion, repairs and updates, run live audio board, live camera operations, set lighting
Schedule VTCs, receive calls, emails, input & resolve Remedy tickets, control VTCs remotely
Utilized XP, Vista & Windows 7 & Mac OS 10.x desktop support environments
Assistance with basic desktop support to obtain network, folder & printer connectivity, setup hubs/switches, activate/assign ports, repair printers, faxes, scanners
Maintain PC's for presentation rooms, labs, classrooms, video walls, NOCs, control centers & auditoriums with equipment repair, replace & update software & firmware
Instructor of Microsofts Office 97 Word, Excel, PowerPoint & Windows OS for EDS (HP) employees, instructor basic to advanced specialized equipment
Stats Technician for the NBA, setup of stat monitors, replay monitor, laptops and phones
EMPLOYMENT HISTORY
General Dynamics- San Diego CA/Baghdad Iraq
JUN 09-JAN 12
Principle Field Technician
- Personal support and maintenance for US Embassy Ambassador, CG/DCG, MOD, NTM-I (NATO), Iraqis, foreign diplomats & dignitaries, FOB with their presentations and VTCs, via conference & community center, JOC J3 video wall, presentation rooms and outdoor events
- COMMO support for CMD GRP VTC, desktop, 2 way radios, Smart Phones, scheduling & field support for DCG
- Tandberg, Polycom, PictureTel, Aretha, Clarity, Clear-Com, Plantar, Pixel, Mackie, Crown, Kramer
- Schedule & support FOB events with full AV & basic NIPR/SIPR PC/laptop support, SIPR VTCs
- Mass amounts of troubleshooting equipment, KVM conversions, 220/110 volts conversion & ground issues
- Create and maintain groups SharePoint site and online forms, perform photography for site and presentations
- Work with linguist, ListenUp & Sennheiser translator headsets for Iraqi, NTM-I & USF-I needs
- Brainstorm new ideas and make replacement gear magically appear to solve problems in a no fail atmosphere
Black Box/Lockheed Martin/ULA- Denver CO
OCT 04-FEB 09
VTC AV Engineer
- Assistance federal and high priority clientele with their business presentations and videoconferencing, through a wide range of locations, media equipment and network outlets
- In person & remote in TMS support VTC Tandberg, Polycom & PictureTel.
- Maintain and perform minor programming for AMX, Crestron, Polycom Vortex (ClearOne) automated systems
- IP controlled LCD projectors, plasma and LCD panels, remote IP controlled CCTV and security systems
- Engineer, design, maintain, troubleshoot presentation rooms, recommend changes & updates
- Perform basic desktop support, MS Exchange email & printer setup, peripheral add ons
- Install & punch down new drops, repair old ports, jacks, test for activity, activate new ports
- Utilize daily Vista, XP, Office 2007, Mac OS x 10.x environments
- Schedule VTCs, events, submit Remedy tickets, close tickets, maintaining Calendar & scheduling
- Attend vendor worksites for sales, demos and to be trained on their equipment, gain certifications
Kroenke Sports Enterprises- Denver CO
MAR 06-JUN 07
Stats Tech: Part Time
- Setup stat monitors & computers for the Denver Nuggets home games and other events at the Pepsi Center
- Set Boland stat video monitors, replay monitor, PC laptops and printers for media, referees and personalities
- Run data, video and network lines through hubs, switchers, distribution amps and splitters
- Troubleshoot issues before and during game time on the floor & press box under tremendous pressure
SPLIS / Amgen- Boulder CO
MAR 04- SEP 04
Presentation Tech
- Start up and establish a new VTC & AV Multi Media Department for Amgen IT in Boulder County CO
- Provide multimedia equipment operational support & instruction to internal employees & external clients
- Maintain & provide operational support for VTC & AV presentation, PC Labs & training rooms
- Build out PC workstations in presentation rooms to interface with equipment
- AMX & Crestron backup & programming adjustments, ISDN, cable & PC troubleshooting
- Train new replacement employee to run operation once the department build-out is complete
EDUCATION
Degree: Bachelor of Arts
Major: Corporate Communications/Radio, Television, Film
Granting Institution: University of North Texas Year: 1992
RECENT CERTIFICATES
CompTIA Security + 2011
ITIL v3 Foundations 2011
Security Clearance Level: TS / SCI (CI Poly passed 2006)
sofia@yahoo.com
309 E Fillmore St (mailing address only)
Scottsdale, AZ 85001
(619) 888-9876
EXPERIENCE SUMMARY
Presentation Support with VTC, AV, basic Desk Top & multimedia operations for federal and corporate personal with Generals, CEOs, Ambassadors, talent to everyday cliental
Support industry standards: Tandberg, Polycom, LifeSize & PictureTel; AMX & Creston, Polycom Vortex control systems. Plantar & Clear-Com video wall products
Assist in presentation room & auditorium design & support with contractors, manage their completion, repairs and updates, run live audio board, live camera operations, set lighting
Schedule VTCs, receive calls, emails, input & resolve Remedy tickets, control VTCs remotely
Utilized XP, Vista & Windows 7 & Mac OS 10.x desktop support environments
Assistance with basic desktop support to obtain network, folder & printer connectivity, setup hubs/switches, activate/assign ports, repair printers, faxes, scanners
Maintain PC's for presentation rooms, labs, classrooms, video walls, NOCs, control centers & auditoriums with equipment repair, replace & update software & firmware
Instructor of Microsofts Office 97 Word, Excel, PowerPoint & Windows OS for EDS (HP) employees, instructor basic to advanced specialized equipment
Stats Technician for the NBA, setup of stat monitors, replay monitor, laptops and phones
EMPLOYMENT HISTORY
General Dynamics- San Diego CA/Baghdad Iraq
JUN 09-JAN 12
Principle Field Technician
- Personal support and maintenance for US Embassy Ambassador, CG/DCG, MOD, NTM-I (NATO), Iraqis, foreign diplomats & dignitaries, FOB with their presentations and VTCs, via conference & community center, JOC J3 video wall, presentation rooms and outdoor events
- COMMO support for CMD GRP VTC, desktop, 2 way radios, Smart Phones, scheduling & field support for DCG
- Tandberg, Polycom, PictureTel, Aretha, Clarity, Clear-Com, Plantar, Pixel, Mackie, Crown, Kramer
- Schedule & support FOB events with full AV & basic NIPR/SIPR PC/laptop support, SIPR VTCs
- Mass amounts of troubleshooting equipment, KVM conversions, 220/110 volts conversion & ground issues
- Create and maintain groups SharePoint site and online forms, perform photography for site and presentations
- Work with linguist, ListenUp & Sennheiser translator headsets for Iraqi, NTM-I & USF-I needs
- Brainstorm new ideas and make replacement gear magically appear to solve problems in a no fail atmosphere
Black Box/Lockheed Martin/ULA- Denver CO
OCT 04-FEB 09
VTC AV Engineer
- Assistance federal and high priority clientele with their business presentations and videoconferencing, through a wide range of locations, media equipment and network outlets
- In person & remote in TMS support VTC Tandberg, Polycom & PictureTel.
- Maintain and perform minor programming for AMX, Crestron, Polycom Vortex (ClearOne) automated systems
- IP controlled LCD projectors, plasma and LCD panels, remote IP controlled CCTV and security systems
- Engineer, design, maintain, troubleshoot presentation rooms, recommend changes & updates
- Perform basic desktop support, MS Exchange email & printer setup, peripheral add ons
- Install & punch down new drops, repair old ports, jacks, test for activity, activate new ports
- Utilize daily Vista, XP, Office 2007, Mac OS x 10.x environments
- Schedule VTCs, events, submit Remedy tickets, close tickets, maintaining Calendar & scheduling
- Attend vendor worksites for sales, demos and to be trained on their equipment, gain certifications
Kroenke Sports Enterprises- Denver CO
MAR 06-JUN 07
Stats Tech: Part Time
- Setup stat monitors & computers for the Denver Nuggets home games and other events at the Pepsi Center
- Set Boland stat video monitors, replay monitor, PC laptops and printers for media, referees and personalities
- Run data, video and network lines through hubs, switchers, distribution amps and splitters
- Troubleshoot issues before and during game time on the floor & press box under tremendous pressure
SPLIS / Amgen- Boulder CO
MAR 04- SEP 04
Presentation Tech
- Start up and establish a new VTC & AV Multi Media Department for Amgen IT in Boulder County CO
- Provide multimedia equipment operational support & instruction to internal employees & external clients
- Maintain & provide operational support for VTC & AV presentation, PC Labs & training rooms
- Build out PC workstations in presentation rooms to interface with equipment
- AMX & Crestron backup & programming adjustments, ISDN, cable & PC troubleshooting
- Train new replacement employee to run operation once the department build-out is complete
EDUCATION
Degree: Bachelor of Arts
Major: Corporate Communications/Radio, Television, Film
Granting Institution: University of North Texas Year: 1992
RECENT CERTIFICATES
CompTIA Security + 2011
ITIL v3 Foundations 2011
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