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JADA
BOURASSA
309 Jaffrey
Road
Marlborough,
NH 03001
(603) 703-9876
Jada@gmail.com
SUMMARY
Highly competent technical assistant
with a reputation for excellent audit services. Total commitment attitude to
get the job done with a high degree of internal or external customer
satisfaction. Proactive in the approach used to handling issues by anticipating
customer’s needs. Interface and develop excellent working relationships with
internal partner teams as well as external vendors. Self-starter with proven
ability to get things done.
Key Skills
· Analysis
and critical thought
· Identifying
inefficiencies and engineering solutions
· Risk
identification and escalation
· Strong
organizational skills
· High
attention to granular detail
· Excellent
verbal and written communication skills
· Proficient
in Microsoft office
professional experience
National Grange
Mutual Insurance Company, 2002 –
Present
Premium Audit Coordinator, 2005 - Present
·
Recruited to audit for possessing an intuitive
nature and continual analysis of work
·
Exceeded training expectations by four months and
the first person in over ten years to complete audit training
·
Specialize in underwriting and processing
commercial, self and forced audits to maximize profitability while providing a
competitive product for the insured
· Ensure industry standards are followed in addition to conforming with
state compliance filings for 20 different states
· Research discrepancies and escalate risks as appropriate
· Leverage audit reports to determine if the premium on a policy is
commensurate with the risk and adjust the premium if necessary
· Acknowledgement in company newsletter by two different internal customers
for outstanding service
Senior Commercial Lines Policy Processor,
2003-2005
· Processed commercial applications, renewals,
endorsements, cancelations, and reinstatements for multiple lines of business
with 98% accuracy or better
· Selected to train staff on new platform designed to increase productivity
and reduce risk for all lines of business
· Recipient
of a SPOT award for exceptional workflow re-engineering project to increase departmental
efficiency
Customer Service Representative, 2002-2003
·
Entrusted
with the most complex customer service issues as a result of exceptional
ability to promptly resolve concerns and satisfy customers
·
Answered
on average 65 phone calls per day, drafted letters regarding insurance coverage, payment realignment
agreements, and responded to incoming correspondence on various issues to
support customer's needs
·
Analyzed
terms of personal and commercial “assigned risk” automobile insurance policies
·
Provided creative answers and solutions, based
upon the specific policy as well as individual states’ rules and regulations as
outlined in that state’s assigned risk insurance manual
Chase Rental
Management, LLC, 1994 - Present
Rental Manager (contractual basis)
·
Entrusted to run business in every aspect,
exclusively, full time for six years while the owner pursued other ventures and
have been kept on as a part time employee for the past eight years to be back
up when needed
· 100% success rate gaining small claim judgments in my employers favor
· Negotiate rental and
lease agreements and court filings for small claim actions
· Facilitate capital improvements
and repairs for 20 residential buildings consisting of over 40 units
· Judgment filing and collection efforts, in cooperation with Defendant’s
local Sheriff's Department
· Full management of Accounts Payable and Receivable, including rent
collection, banking and deposits and balancing accounts
· Conduct background screening and potential lessee interviews
· Marketing, advertising and client services: advertise available units, field inquiries,
schedule appointments and present available units
Friendly’s Ice Cream Corporation, 1995-1996
& 1999- 2002
Supervisor
·
Supervised
and trained staff of up to 15 employees and ensured proper coverage
·
Monitored
restaurant for cleanliness, high quality food and food presentation
·
Confirmed
with customers to make sure that they were enjoying their experience and took
action to correct any troubles
·
Designed
a 100-page training manual for new wait staff to improve customer service
skills, product knowledge and computer efficiency
·
Entrusted
to prepare bank deposits, balanced cash drawers, and credit card machine
Education
Keene State College, 1994-2001
·
BA
Communication, 2001
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