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JADA BOURASSA

309 Jaffrey Road

Marlborough, NH 03001

(603) 703-9876

Jada@gmail.com

SUMMARY

Highly competent technical assistant with a reputation for excellent audit services. Total commitment attitude to get the job done with a high degree of internal or external customer satisfaction. Proactive in the approach used to handling issues by anticipating customer’s needs. Interface and develop excellent working relationships with internal partner teams as well as external vendors. Self-starter with proven ability to get things done.

Key Skills

·          Analysis and critical thought

·          Identifying inefficiencies and engineering solutions

·          Risk identification and escalation

·          Strong organizational skills

·          High attention to granular detail

·          Excellent verbal and written communication skills

·          Proficient in Microsoft office

professional experience

National Grange Mutual Insurance Company, 2002 – Present

Premium Audit Coordinator, 2005 - Present

·         Recruited to audit for possessing an intuitive nature and continual analysis of work

·         Exceeded training expectations by four months and the first person in over ten years to complete audit training

·         Specialize in underwriting and processing commercial, self and forced audits to maximize profitability while providing a competitive product for the insured

·         Ensure industry standards are followed in addition to conforming with state compliance filings for 20 different states

·         Research discrepancies and escalate risks as appropriate

·         Leverage audit reports to determine if the premium on a policy is commensurate with the risk and adjust the premium if necessary

·         Acknowledgement in company newsletter by two different internal customers for outstanding service

Senior Commercial Lines Policy Processor, 2003-2005

·         Processed commercial applications, renewals, endorsements, cancelations, and reinstatements for multiple lines of business with 98% accuracy or better

·         Selected to train staff on new platform designed to increase productivity and reduce risk for all lines of business

·         Recipient of a SPOT award for exceptional workflow re-engineering project to increase departmental efficiency

Customer Service Representative, 2002-2003

·         Entrusted with the most complex customer service issues as a result of exceptional ability to promptly resolve concerns and satisfy customers

·         Answered on average 65 phone calls per day, drafted letters regarding insurance coverage, payment realignment agreements, and responded to incoming correspondence on various issues to support customer's needs

·         Analyzed terms of personal and commercial “assigned risk” automobile insurance policies

·         Provided creative answers and solutions, based upon the specific policy as well as individual states’ rules and regulations as outlined in that state’s assigned risk insurance manual 

Chase Rental Management, LLC, 1994 - Present

Rental Manager (contractual basis)

·         Entrusted to run business in every aspect, exclusively, full time for six years while the owner pursued other ventures and have been kept on as a part time employee for the past eight years to be back up when needed

·         100% success rate gaining small claim judgments in my employers favor

·         Negotiate rental and lease agreements and court filings for small claim actions

·         Facilitate capital improvements and repairs for 20 residential buildings consisting of over 40 units

·         Judgment filing and collection efforts, in cooperation with Defendant’s local Sheriff's Department

·         Full management of Accounts Payable and Receivable, including rent collection, banking and deposits and balancing accounts

·         Conduct background screening and potential lessee interviews

·         Marketing, advertising and client services:  advertise available units, field inquiries, schedule appointments and present available units

                                   

Friendly’s Ice Cream Corporation, 1995-1996 & 1999- 2002    

Supervisor

·         Supervised and trained staff of up to 15 employees and ensured proper coverage

·         Monitored restaurant for cleanliness, high quality food and food presentation

·         Confirmed with customers to make sure that they were enjoying their experience and took action to correct any troubles

·         Designed a 100-page training manual for new wait staff to improve customer service skills, product knowledge and computer efficiency

·         Entrusted to prepare bank deposits, balanced cash drawers, and credit card machine

Education

Keene State College, 1994-2001     

·         BA Communication, 2001

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