Premier Systems Sample Resume Format in Word Free Download -->

Premier Systems Sample Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Joy Coyle
309 S. Maple Street, Itasca, Illinois 60001    Phone: 630-250-9876   
Email:  joy@comcast.net


   Objective              
To contribute valuable tenured customer service and creative problem solving talents to your organization’s accomplishments in an Experienced Customer Service Professional role.
Profile
I am a customer-centered service professional focused on quality and dedicated to smart and efficient customer solutions and service. My twenty years experience in all phases of customer service includes complex inquiries, escalated issues, negotiation, inbound/outbound call center, ordering, shipping and billing.
As a flexible and versatile professional, I easily  maintain a sense of humor under pressure.  My style is self-managing in addition to being a team player and easy to get along with.  I look forward to new and exciting opportunities!
Professional Experience              

PREMIER SYSTEMS INC., Orland Park, Illinois
April 2010 – Current

BILLING CONSULTANT @ MOTOROLA (10 MO. CONTRACT POSITION) April 2010 - Current

  • Loading Service Agreements into Oracle
  • Subbing service requests to Motorola Service Shops and Reseller Shops in U.S. territories.
  • Working back logs for team members


XEROX CAPITAL SERVICES, LLC, Rosemont, Illinois (General Electric Company)
Formerly Xerox Corporation
August 1988 – February 2009

E-BUSINESS SPECIALIST May 2008 - February 2009
u              Initiated soft-sell and cross-sell calls to major account customers for various Xerox Account Management online services to help manage their accounts.             
u              Researched major accounts, compiled inventory of locations, contact names, serial numbers and customer numbers to set customers up online to pay invoices, submit meter reads, place orders, submit inquiries, update purchase order information and other free services.
u              Provided basic training to customers on how to use Xerox Account Management Services enabling an increase in revenue by receiving payments faster.
u              Increased   company revenue by $114,000 in 2 days by successfully collecting outstanding bills as a special project to help the collection team.  Received special recognition for effort and performance.
SENIOR SUPPLY BILLING SPECIALIST August 1988 - February 2008
u              Resolved approximately 250 inquiries per month to include proof of deliveries, returns, reships, credits/re-bills and special custom billing projects.
u              Processed and resolved all supply issues for a unique major account with more than 2000 stores as the national focal.
u              Streamlined and documented the supply return process for a unique major account, reducing return lag time by two weeks.
u              Managed Supply Billing Team while manager was on special project for four months.
u              Supported team reporting needs provided via the Crystal Reporting system.
u              Received inbound and outbound calls in a call center environment.
u              Completed more complex inquiries and elevation issues as one of the teams’ subject matter experts.
u              Received recognition for team work on documenting Supply Billing Team processes for proof of deliveries, reships and credit/re-bills.
u              Recognized a flaw in a newly launched major account online ordering process.  The system was temporarily shut down to fix the flaw, preventing numerous duplicate orders.
Self Employed Property Manager – Dana Point, California  
1980 – 1988 Managed vacation property while stay at home mom

San Clemente General Hospital – San Clemente, California
1978 – 1980 Certified Nursing Assistant

BANK OF ORANGE DATA PROCESSING CENTER, Orange, California
1972 – 1977 Assistant Supervisor, Proof Operator
  

SECURITY PACIFIC NATIONAL BANK DATA PROCESSING CENTER, Buena Park, California
1969 – 1972 Proof Operator 

Honors & Awards

u              Value of Diversity – Essay participant and winner.
u              Living ‘IT’ Award – Personally delivered a replacement shipment to nearby customer so they could make their deadline.
u              Community Service Award- Volunteer work for the Primo Center for Women & Children
u              Xerox Achievement Awards – Numerous awards for above and beyond customer service
u              Xerox Achievement Award – Outstanding performance on handling of a major customer account issue
u              Xerox Achievement Award – Managed team for four months while manager away
Additional Skills             
u              MS Word, Excel, and Outlook
u              Oracle
u              Call Center Service
u              Web-based business offerings (customer online billing/payment)
Education             
Saddleback community college, Mission Viejo, California 
Associates Degree in Fine Art

KENNEDY HIGH SCHOOL, La Palma, California
High School Diploma

REGIONAL OCCUPATIONAL PROGRAM – ROP, San Juan Capistrano, California
Certificate for Certified Nursing Assistant


INTERESTS – Photography, EBay Seller, Flea Markets, Antiques, Reading, Family






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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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