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Carlie Head
12 Goose Neck Court, Port Wentworth, GA 31001 – (912)225-9876 – carlie@gmail.com
Summary
of Qualifications
Focused and results-driven Administrative and
Operations Professional with experience working within
fast-paced environments, with an emphasis on efficient internal procedures,
productive office administration, accurate record-keeping, and superior customer
service. Focused leader who excels at
creating solutions for external clients, internal employees, and the company as
a whole. Strong verbal and written
communication skills, serving as a valuable liaison and company
representative. Successful record of accomplishing
set goals and meeting deadlines. Experience includes:
Office
Administration and Management · High-Volume Communications · Customer Service
Documentation,
Report-Writing, and Records Maintenance · Operations Planning
and Management
Team Training and
Supervision ·
Project Management · Process Improvements and Best
Practices
Experience
Triple
Canopy (Camp Arifjan, Kuwait) 4/2011 - Present
Police
Officer and Protective Service Detail, 10/2011 - Present
Capably
perform a wide range of administrative and operational duties related to law
enforcement, security services, investigation, crime prevention, traffic
control, and community policing.
·
Manage desk
operations. Answer incoming calls
through the multi-line phone system and provide a high level of service to
patrol members and clients. Dispatch
patrols to emergency calls and log activities into the Centralized Police
Operation Police Suite (COPS). Document
and write reports on police cases. Serve
as a main point-of-contact for patrol members for questions regarding cases.
·
Assist with
protective services when called to duty.
Safely escort top officials, celebrities, and other visitors to assigned
locations. Develop safe routes for
travel and manage command calls.
·
Respond
to calls for police assistance and emergency help. Subdue and disarm people committing violent
acts. Secure confiscated items and
evidence. Advise suspects of rights and
arrange for the processing of arrested persons.
·
Plan
and carry out proper procedures for volatile situations such as terrorist
attacks and hostage situations.
·
Conduct
investigations of accidents, suspicious activities, security breaches, and
crimes. Interview witnesses. Compile evidence, give depositions, and
testify in court if necessary.
·
Perform
traffic duties such as directing traffic and issuing tickets for vehicle
operation and parking violations. Operate radar speed detection devices. Call tow trucks for abandoned or broken-down
vehicles.
·
Credited
for encouraging positive community relations while patrolling the area on foot
or in vehicles.
·
Promoted
from Security Guard to Police Officer due to excellent results and service.
Armed
Security Guard, 4/2011 – 10/2011
Successfully
protected access to the base through effective entry control procedures, vehicle
searches, personnel screening, and daily enforcement of laws and regulations.
·
Managed a
team of 5 Security Guards, ensuring that all team members had the knowledge and
skill set necessary to accomplish individual and group objectives.
·
Performed
searches, surveillance procedures, and access control operations for
Multi-National Forces as well as local and foreign country nationals. Screened thousands of personnel and conducted
over 4,000 vehicle searches. Verified ID
badges and searched for weapons, explosives, and contraband.
·
Monitored the base on foot, in
vehicles, and through the multi-zone CCTV camera system, continuously examining
all areas of the base for suspicious activity or alarms. Performed perimeter surveillance from observation
towers. Initiated proper responses to
apprehensive activities in or around the perimeter. Responded to incidents such as intruders,
breaches of security, bomb detection, vehicle-born explosive devices, protests,
and large gatherings. Authorized to use
weapons in response to escalated issues.
·
Maintained
control logs of visitor badges, security concerns, and other activities. Utilized computer programs to run reports,
write documents, and communicate pertinent security information.
(Continued
on page 2)
Carlie Head
Page 2
of 2 – (912)225-9876 – carlie@gmail.com
Experience, Continued
Directorate
of Emergency Services (Hunter
Army Airfield and Fort Drum) 3/2009
– 4/2011
Police
Officer
Performed
duties as a Police Officer and Desk Sergeant, responsible for directing,
coordinating, and overseeing desk operations.
·
Received,
evaluated, and determined appropriate course of action for emergency
incidents. Dispatched police, medical,
and fire personnel. Document and chronicle
emergency activities. Reviewed all
police reporting and documentation for completeness and accuracy.
United
State Army (Fort Drum
and Stuttgart, Germany) 10/2005 – 1/2009
Police
Officer
Protected
lives and property on Army installations through traffic control, security
patrols, emergency response, and the enforcement of military laws and
regulations.
·
Managed police desks and performed
duties as a Desk Officer. Received calls
for service and dispatched officers where needed.
Education and Military Training
University of Maryland –Liberal Arts
University of Phoenix – Human Resource Management
Westwood College – Business Marketing and Management
United States Army (Fort Leonardwood, MO/Fort Drum,
NY/Canton, NY/Stuttgart, Germany)
Basic
Training ·
Military Police School · Military Police Certification
Course ·
Emergency Vehicle Operations
Unarmed
Self Defense ·
Combat Life Saver Course · Breathe Analysis Course · Tazer Certified
New
York State Radar and Lidar Course · New York State Field Sobriety
Course ·
M16 Rifleman’s Course
Computer
Users Security Course · Equal Employment Opportunity
Training ·
Anti-Terrorism Awareness
Composite
Risk Management ·
Certificate of Achievement (PSD)
Technical and Computer Skill Set
Microsoft Windows · Microsoft Office (Outlook, Word, Excel, PowerPoint,
and Access)
Centralized
Police Operation Police Suite (COPS) · Military Police Support Systems
· Typing Speed of 50
WPM
Security Clearance
Current and active Secret
Security Clearance
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