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Mia Gash
Personal Profile
Professional
Experience
Download Resume Format
309
Thalia River St. Las Vegas, NV 89001 (702)
998-9876 mia@hotmail.com
¨
Magna Cum Laude Graduate with AS in
Healthcare Administration in 2010
¨
Member of the Sigma Beta Delta CTU Chapter
for Academic Achievements
¨
Motivated,
personable business professional with a successful 15-year track record of
exceptional customer service, public relations and operations management.
Talent for quickly mastering technology – completed Microsoft Office 2010 Suite
courses. Diplomatic and tactful with professionals and non-professionals at all
levels. Accustomed to handling sensitive, confidential records. Demonstrated
history of producing accurate, timely reports and training manuals upon
request. Flexible and versatile – able to maintain a sense of humor under
pressure. Poised and competent with demonstrated ability to easily transcend
cultural differences. Thrive in deadline-driven environments. Excellent team-building
skills.
Education
¨ Colorado
Technical University – Colorado Springs, CO
Bachelor of Science in Business
Administration with concentration in Health Care Management,
Expected Graduation: June 2012
Ø Courses Taken Include:
The Healthcare
Organization The Health
Care Industry
Management
Principles in Healthcare Legal
Operations in International Business
International
Business Practices International
Business Communications
Management in
International Business Organizational
Change
Business
Decision-Making Managing
Human Resources
Organizational
BehaviorPrinciples Financial
Management Principles
Operations
Management Principles E-Business
Managerial
Accounting Practices The Legal
and Ethical Environment of Business
Marketing and
the Virtual Marketplace
¨
West Coast University – Anaheim, CA
Associate of Science Degree in
Healthcare Administration,
Graduated August 2010
Skills
Summary
Project Management Scheduling
Operations Management Inventory
Management
Written Correspondence Sales/Promotions
General Office Skills Medical
Terminology
Report Preparation Training/Coordinator
Computer Savvy Front/Back
Office Operations
Customer Service Professional
Presentations
¨
Communication: Reports/Presentations/TECHNOLOGY
·
Prepared
complex reports for acute care facilities as well as maintained HIPAA
regulations
·
Authored
professional training manual for guest service staff
·
Professional
sessions on meditation/relaxation techniques as licensed Massage Therapist
·
Communicate
medical concepts to patients using layman’s terms to facilitate understanding.
·
Rapidly
learn and master varied computer programs; completed Microsoft Office Suite
courses.
¨
Customer Service/Marketing/Problem Solving
·
Oversee
front-office operations and provide impeccable customer service:
·
Develop
and implement strategic marketing plan for business:
·
Suggested
creation of website and alternative advertising methods
·
Implemented
an improved call center working environment that boosted call volume by 30% a
week
·
Responsible
for sales and promotion of various products and services
¨
DETAIL MASTERY & Organization
·
Manage
all aspects of day-to-day operations as Guest Service Supervisor and Trainer of
Call Center and front desk employees.
·
Supervised
day-to-day operations as Physical Therapy Aid and Front/Back Office
Representative:
Patient
scheduling for busy office averaging 1 patient every 30 minutes; Supervision of
inventory and supplies; Compliance with all healthcare facility, MCO, and
insurance regulations.
Employment
History
mILITARY
aSSIGNMENT OVERSEAS – mANNHEIM, gERMANY
2009 –
2012
Dos
Caminos Physical Therapy – cAMarillo, ca
Physical Therapy
Aid/Front and Back Office Representative/Massage Therapist
2007 to 2009
Licensed
Massage Therapist – LAS VEGAS, NV; OXNARD, CA
Sports Massage
Therapist, 2001 to 2009
CANYON RANCH SPA AND
RESORT (VENETIAN HOTEL) – LAS VEGAS, NV
Guest Service
Supervisor, Guest Service Trainer, Call Center Supervisor and Massage Therapy
Aide, 2002 to 2004
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