Experience
Phoenix Healthcare Management (02/11 to 08/11)
•Create quotation folder with customer’s original request Fax or Email requests for quotes to chosen suppliers. Follow up calls for pricing & availability. Once receive answer key in vendor response with pricing information, terms & conditions, delivery terms, and any special concerns.
• General Administrative Support as follows; Filing making sure vendor quotes and quotation folders are filed daily. System maintenance clearing out old orders and quotes. Helping Contract Department with acknowledging PO’s Invoices and Sales Receipts. Assist with Quality Survey’s.
•Answer and route incoming calls form vendors, field merchandising associates, and other internal or external customers.
• Other support tasks and responsibilities as assigned.
•Monitor and maintain daily telephone service levels. Reporting bag discrepancies in timely manner.
• Run daily operations reports on drivers relaying how many flights was ran, time frame, if any misconnects etc.
•Relay consistent and accurate information to Team Members.
• Ensure accuracy and completion of work performed and evaluates the effectiveness of results.
• Providing quick and accurate updates to management for problem isolation.
•Respond to drivers concerns and complaints.
•Daily Administrative duties perform tasks with updating schedules, creating spread sheets, answering phones, etc.
•Responsible for data entry, processing, and proofing of patient medical surveillance records.
•Compiled weekly metric “Norcross Dashboard” report which obtained total incoming exams, pending exams, turn around time (TAT), aged items on aging report.
•Acted as liaison between Client Services, Medical Department and Operations to resolve outstanding client issues, monitor email communication, and ensure immediate feedback and solutions.
•Ensured Quality Assurance in data process by spot checking over 50 charts/day and recording incorrect information on proofing checklist.
•Served as sole point of contact to communicate with clients on daily basis to resolve any issues concerning completion of physical exams including updating records and executing exam changes.
•Scheduled over 75 physical exams daily for clients and their employees.
•Created new daily process flow by organizing and filing charts to streamline process and productivity.
•Assist the Medical Review Department in obtaining documents for medical clearance such as writing up EKG’s getting copies of X-ray’s, and filing old charts that has been processed and billed.
Windows 95/98/2000/NT/ME/XP, Microsoft Word, Excel, Outlook ,Outlook Express, Lotus Notes, Exam Writer, File Maker Pro, Occulink,TMA, Inuntius Ticket Tracker System, Remedy Ticketing System ,Launch Pad , Skyport, FT Web, IBM UNIX System , Host On Demand, Direct Write, Passport, NX View, Fast Track Dialer System. Pentagon System, Lamlinks Parts Sourcing System, ILS Parts Researching System, Artiva, STARS, HPF Hospital Scanning System. FDCPA Certified.
Education Interactive Learning Technology, Chamblee Ga Associate Dual Degree in Computer Applications/Accounting, GPA: 3.0
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