309 Mahogany kayla.watkins@gmail.com (503) 589-9876 Home
Salem OR 97001 (503) 409-9876, Cell
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OBJECTIVE: To obtain a position in a progressive environment as a Network Engineer/Administrator
Technical Experience:
• Systems administrator responsible for building and maintaining Windows NT 4.0, 2000 and 2003 servers.
• Designed and implemented four Active Directory Forests with Exchange 2003, created and implemented Group and Security Policies
• Build, maintained/monitored antivirus servers
• MCP in 2000 Workstation and Server
• A+ Certified
• Excellent working knowledge of cabling, routers and switches
• Experience in performing functional software testing for desktop computers
• Server + Certified
Cisco Networking Operating Systems Desktop Applications Server Applications
EIGRP, OSPF, BGP Banyan Vines Office 2000, XP, 2003 Suites Exchange 5.5, 2003
2900 3500 3550 and 3750 switches Windows 9x Corel Suite 8.9, 2000 Domino 4 and 5
Windows NT 4.0 Lotus Notes 4 and 5 Remote Installation Service
Windows 2000 Variety of PDA Device Interface Applications FileMaker 4 and 5
Windows XP ,Vista and Windows 7 Various Mainframe Interface Applications Backup Exec and Other Data Storage / Recovery Applications
Windows 2003 and 2008 Server Novell 4.1
Education:
Chemeketa Community College – 2007 / 2008
Smart Certify -- 2003
On-line training facility offering Microsoft (MCSE)
Chemeketa Community College – 2001
Continuing Computer Science Education
Citrix Boot Camp – 2001
Five Day this was a 5 day Boot Camp for Metaframe XP
Chemeketa Community College – 2000
Online Computer Learning Center – Microsoft MCSE Certification Courses
Howard Community College, Columbia, MD -- 1994 1996
Computer Science
Baltimore Culinary College -- 1985 1986
Certified Working Chef
PROFESSIONAL EXPERIENCE:
State of Oregon -- Department of Administrative Services (DAS)
State Data Center – January 2008 – Present
Network Operations Engineer
BCTI, Business Computer Training Institute – Salem – July 2004 through February 2005
• Instructor, A+, HTML, Photoshop and Network +
• Taught Advanced Computer Skills preparing students for A+ and Network + certifications
• Created challenging labs simulating real-world problems for students to enhance their skills, on real world problems.
• Assessed student progress, evaluated work and graded same
State of Oregon -- Department of Administrative Services (DAS)
Director’s Office of Information Technology – March 2000 to January 2008
Helpdesk Technician/ LAN Desktop Support Technician
• Administer servers that support training environment, including patching and maintenance
• Prepare student 40 PCs for varying classes in three classrooms that present training on a wide variety of software applications ranging from basic to advanced in rapidly changing environment
• Support a Virtual Server Environment in the State Library training environment, loading all required server configurations for classes, e.g., IIS, Microsoft Project server, Document Management, Exchange and CRM (Communications Resource Management) Server
• Provide 24/7 on-call support for file and print servers and desktops in the Governor’s Office
• Build, administer and maintain Citrix Server; shadow users, patch, clean and reboot schedules
• Test and integrate of new technology systems, i.e., Windows 2003, Remote Installation Service. Maintain, configure and ensure the integrity of systems associated with functions assigned. Analyze associated problems and implements solutions to improve functionality, reliability and usability throughout the DAS network
• Resolution resource for complex problems and issues not handled by the Help Desk
• Receive phone calls, respond to questions, provide technical advice, troubleshoot, resolve and follow up with business partners in solving PC, LAN and on-line computer problems
• Coordinate problem resolution with PC support staff including other IS system areas / vendors
• Dispatch and track hardware and software repair services as necessary
• Coordinate workstation moves and equipment/software installations and upgrades
• Install PCs, printers, LANS, software, ensuring fully functionality.
• Provide technical assistance to Network Administrators and other IS staff as needed. Participate in internal training and other educational opportunities to maintain knowledge base and stay current with technology
• Create and update Group Policies; load software through group policy
• Manage computer and user OU’s, ensure group policies replicate to the needed OU’s
• Set up objects in MOM and manage different server processes
CORVEL CORPORATION JUNE 1999 TO AUGUST 2000
Principal Lotus Notes Administrator
• Monitored 84 servers across the United States
• Performed maintenance on name and address book and granted appropriate access to required databases for use by field technicians
• Created user and server IDs; recertified users and servers
• Created new databases for internal and web applications
• Built and upgraded servers, implementing new versions of Lotus Notes
• Documented new processes and procedures for local support staff
• Ensured Domino servers were kept current with the use of anti-virus detection software.
• Key person providing guidance with Lotus Notes upgrades providing technical assistance via telephone to set up new server installations
• Worked with regional and local representatives, troubleshooting issues associated with routing e-mail via Lotus Notes
• Assisted in the set up of databases in other areas not related to my primary job.
THE WORLD BANK
Office Technology Coordinator/SMS, NT and Banyan Administrator
August 1998 to January 1999
• Tested for compatibility and documented results of software packages, such as Oracle, PC Express, Harvard Graphics and Lotus Notes 4.5 and 4.6 running on an NT platform
• Set up new users with Lotus Notes IDs and database access.
• Created install scripts for SMS and performed software pushes, and responded to standard desktop support issues
• Counseled with department on testing of three major laptop manufacturers for software and network compatibility
• Provided local desktop support for six servers and 125 users.
Roll out Supervisor
January 1998 to August 1998
• Supervised the hardware and software installation of 250 computers
• Built and maintained Dell and Compaq NT servers
• Created images with migration tools such as Sysdiff and LBPro.
• NT administrative duties included:
o Server back -ups and restores
o Creating NT and Banyan accounts and print queues
o Leading migration from Novell 4.1 to NT
Roll out Specialist
May 1997 to January 1998
• Supervised the hardware and software installation of 400 computers
• NT administrative duties included:
o creating user accounts
o creating Banyan and NT print queues
o installation of special language packages
o Troubleshoot complex issues, determine and implement appropriate resolution in a timely manner
Working for a multinational company, my team used Microsoft proofing tool and other packages to load Microsoft products in multiple languages.
Hardware Technician
February 1996 to May 1997
• Upgraded and maintained Dell and Compaq servers and desktops.
As a result of the quality and quantity of service provided in this area, additional, more complex duties were added to my area of responsibility, i.e., setting up remote access for users using Citrix/Win frame and NT and Windows 95 dial-up networking.
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