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Dana Hill
309 Molly
Manor Apt 204
Louisville,
KY 40001
(706) 284-9876
Dana@yahoo.com
Objective
Seeking a technically challenging position in
networking, that will best utilize my current skills and provide room for
growth with additional training.
Certifications:
l Cisco
Certified Network Professional (CCNP 2011)
l Cisco
Certified Network Associate (CCNA)
l Security+
l Cisco
Advanced Wireless LAN Field Specialist
l Windows
Server 2003
l Comptia A+
Technical
Experience
Operating Systems:
Experience
with Cisco IOS, Arris IOS, MS Windows XP, Windows Vista and Windows 2003 Server
Hardware & Software:
l Cisco
Routers: 2500, 2600, 3750, 3760, 7609 and 2800. Cisco Catalyst Switches: 1900,
2900, and 2950/60. Arris Router, CMTS (C4’s). Creating Web X session, configuring,
repairing, replacing, and troubleshooting PC’s, Safari View (Telephone), Solar
wind, CMTT, Incognito, Ineoquest, RGB BNP’s, Encoders & Decoders, NMX
(video), MRD’s (video) and Microsoft Outlook.
Protocols / Technologies:
l Network
design, sub-netting, monitoring, configuration and host/network security. OSI,
TCP/IP, OSPF, EIGRP, IGRP, RIP v1 & v2, DHCP, HTTP, FTP, HTTPS, POP3, SSL,
VPN, DNS, Telnet, Frame-Relay, VLANS,
DTP, VTP, STP, configuring Port Security, Switch port Aggregation, NAT/PAT,
DHCP routers, BGP, Access Control Lists.
Installed, Distribution list, configured and troubleshoot LAN/WAN topologies,
Remote Desktop, on call resolutions, installations of hardware/software,
configuring Cisco wireless routers, switches and access points 802.11
(b,a,g,n), site surveys, building of (crossover,
straight through and console cables), installing computer software and
hardware, removal of malware, repairing of multiple computers without
supervision, maintaining and implementing servers.
EMPLOYMENT
Insight
Communications:
Network
Operation Center Technician:
Louisville, KY 40220 2010- Currently
Employed
-
Manage a network of 750,000 telephony, HSI
and Video customer
-
Implement and troubleshoot routing protocols
OSPF, BGP, RIP
-
Configure and troubleshooting Cisco Routers
7609, 7613, ASR 900 Switches 3400, 3750 Cisco Arris Docis 2, Docis 3 CMTS
-
Monitor Netcool (Alert App)
-
Inbound Handoff
-
Outbound Handoff
-
MDM Outages
-
MTA Outages
-
MNT Dash board (MNT ticket App)
-
MNT Activity Report
-
Handle IB NOC Customers
-
Monitor Solar winds (App for monitoring
device connectivity)
-
Monitor Transport device (ICE, ASR’s and
ASPEN)
-
Outage notes to company’s Management
-
Email Mgmt
-
Video failovers (NMX)
-
Diags for troubled devices
-
Perform network MNT
-
Test calls for Safari switches
-
Open tickets with vendors
-
Write, review and perform MOPS
-
Special Projects for other departments
-
Vendor follow-ups
-
Recurring Conf Calls
-
Update whiteboard (Known issue of network)
-
RMA’s
-
Mentorship/Training
-
SharePoint Admin
-
IP Capacity MGMT
Widemind Computer
services
Information
technology Specialist:
Augusta, GA, 30909 2007-2010
-
Build computers
-
Identified and troubleshoot technical
problems relation to software and hardware
-
Installed hardware and software
-
Configured and Troubleshoot end users networking
issues
-
Provide technical support to end-users
-
Troubleshoot and Configure Routers and
Switches
-
Configure wireless Access Point and Bridges
-
Execute tests and debug programs
-
Peripheral and system installation
-
Repairing peripheral and system failure
-
On site repairs and maintenance
-
Providing estimates for equipment
installation
EDUCATION
·
Sullivan University Louisville, KY (CCNP
course) (Graduated) June 9, 2011: ; GPA 3.8
·
Augusta Technical College, Augusta, Georgia
·
Cisco Network Academy (Graduated)
·
Associate Degree, Networking Specialist
·
Expected Graduation: Fall 2011 GPA 3.5
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