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Lydia Turk
309 Paradise Rd, Apt 2023
Las Vegas, NV 89001
Mobile 702-716-1230 lydia@gmail.com
Technical Experience:
·
Operating
Systems
o
Microsoft
Windows Versions: 3.11
Windows for Workgroups to Windows 7
o
Microsoft
Windows Server Versions: 2000,
2003, 2003R2, 2008, and 2008R2
o
Microsoft
SQL Server Versions: 2000,
2005, and 2008
o
Microsoft
Exchange Versions: 2003, 2007
o
Microsoft
Sharepoint Version:
3.00
o
Ubuntu
and Red Hat Linux
·
Microsoft
Office Versions: 2000-2010
·
Rightfax Version: 9.0
·
Blackberry
Enterprise Server Version: 4.1
·
VMWare
ESX Version: 3.5
·
Server
Equipment
o
Dell
PowerEdge
·
Printers
and Imaging devices
o
Ricoh
Aficio MP161/171/201
o
HP
LaserJet and DesignJet series
·
Network
technologies and equipment
o
DHCP,
DNS, LDAP, Kerberos
o
CAT5/5e/6
cabling, RJ11/RJ45
o
Dell
PowerConnect switches
o
HP ProCurve
POE switches
o
Dell
PowerVault SAN
o
Fujitsu
fi-series scanners
o
Kyocera
copiers and MFPs
o
LAN,
WAN, VPN, MPLS
o
Cisco
and Linksys WAPs
o
Cisco
ASA 5500 series
o
Cisco
2600, 2800 series router
Certification:
·
MCP:
Managing and Maintaining a Microsoft Windows Server 2003 Environment May 2008
·
ITIL Foundations
Certified July
2007
Work Experience:
DLC
Empire – National Technology Manager – Las Vegas, NV June 2011 – Present
·
Manage
all technology for 50 retail locations, 3 corporate offices, and 3 call centers
·
Proactively
maintain and update over 400 workstations and 12 servers
·
Administer
100+ phone Inter-Tel system, Exchange 2007 server, and 3 Windows domains
·
Deploying
standardized Dell hardware under newly created upgrade strategy
·
Implemented
a new remote management system, help desk ticketing system, and anti-virus
solution
·
Created
technology deployment template for new store build-outs
·
Staffed
and trained the department appropriately from the ground up
·
Currently
planning national MPLS network and Cisco phone system deployment
·
Developing
global Citrix XenApp/XenDesktop solution along with server centralization
strategy
State Government of Victoria – Specialist
Technician – Melbourne, Australia July 2010 – February 2011
·
Provided
IT support for primary and secondary schools across the state of Victoria
·
Implemented
Dell PowerVault MD6400 Fiber Channel SAN in existing Dell server environment
running Server 2003, Server 2008, and VMWare ESX Server 3.5
·
Built
new Server 2008 Domain for a multi-campus school supporting 1000+ users
·
Rolled
out Windows 7 Pro via WDS and Ghost 11.5 to 1000+ workstations
·
Managed
and maintained SharePoint 3.0 server for one primary school
·
Upgraded
a multi-campus school’s switching to gigabit
Falcon Technology – Support Engineer –
Las Vegas, NV Apr
2009 – May 2010
·
Provided
onsite and offsite support for businesses, primarily in the medical field
·
Servers
worked on: Windows Server 2003 and 2008, Exchange 2003 and 2007, SQL Server
2005 and 2008, all running on Dell PowerEdge hardware
·
Single-handedly
completed our company’s SBS2003 migration to a brand new server
·
Consistently
interface with vendors and telcos directly to resolve customer issues
Fastteks
– Senior Mobile Technician – Las Vegas, NV Jan 2009 – Apr 2009
·
Worked
as a mobile IT support technician for a national computer services company
·
Provided
support for Radiant/Aloha point-of-sale systems
·
Served
customers from residential to medium business
·
Worked
jobs from virus and spyware removal to server upgrades and migrations
American
Asphalt & Grading – Lead Help Desk Technician – Las Vegas, NV Apr 2007 – Dec 2008
·
Single-handedly
staffed an IT help desk for a construction company
·
Supported
all IT assets, software, and cell phones for over 500 end users
·
Researched
/ developed new practices and IT solutions
·
Participated
in several server deployments, both in-house and remote
Callpointe.com – Technical Support
Specialist – Tucson, AZ Dec 2006 – Apr 2007
·
Provided
technical support for a medical industry voice message service
·
Also
provided IT support skills to fulfill the company’s needs
·
Updated
/ tested messages, and ensured customer data was received on a daily basis
Dakotacom.net – Technical Support,
Sales, Customer Service – Tucson, AZ Nov 2004 – Dec 2006
·
Worked
inbound sales, customer service, and tech support for a regional Internet Service
Provider
·
Supported
wired and wireless internet solutions of varying types, as well as email and
webhosting
·
Wore
many different hats to complete tasks and satisfy customers
·
Collaborated
with all departments to develop customer service solutions
·
Implemented
the company’s credit card processing system
Dun & Bradstreet RMS – Customer Support
Specialist – Tucson, AZ Sept 2004 – Apr 2005
·
Performed
1st party collections for Nextel Communications; helped customers pay
cellular phone bills
·
Exceeded
quotas set by the company and quickly became a valuable technical resource
Eagle Services – Laborer – Tucson, AZ Feb 2004 – Sept 2005
·
Installation
of utilities, appliances, and household fixtures
·
Scheduled
jobs and completed business paperwork
Convergys – Offline Support Representative,
Level 2 – Tucson, AZ Sept 2001 – Feb 2004
·
Highest
level support technician on a Microsoft Windows XP technical support project
·
Worked
with customers requiring advanced knowledge of Microsoft Windows XP
·
Wrote
technical support articles for the Microsoft Support Knowledge Base
·
Field
trained first level support technicians via a “Mentor Line”
Continuing Education:
College of Southern Nevada
·
Bachelors
of Science in Electrical Engineering
o
1st
Year, part time
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