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Greer , South Carolina 29001
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Samara Johnson
Certified: Master
Project Manager
Telephone:
(864) 304-9876 / E-Mail: samara@charter.net
Experienced
Information Technology Professional
with extensive professional experience and
strong skills in the following areas:
◙ Project Planning/Management/Implementation ◙ Data Analysis ◙ Team Leadership
◙ Requirements
Gathering ◙ Mentoring ◙ Technical Writing
Profile:
·
Background
encompasses extensive professional Information Technology experience in Project
Planning/Management and Implementation, Data and Technical Analysis, utilizing a strong work
ethic and a commitment to carrying out organizational directives in an
efficient, timely manner.
·
Strengths: Excellent communication and interpersonal skills; skilled at teaching
and mentoring personnel to reach their potential; analytical; detail-oriented;
works well independently and with others; highly organized; proven leadership
skills. Highly energetic and committed to quality of standards aligned with
Total Quality Management. Powerful mediator that thrives in a demanding
environment: Familiar with the concepts and methodologies of Agile project
management for software development; Six Sigma, Lean Manufacturing, Kanban and
Kaizen for the improvement of production time and cost controls during the
manufacturing process.
·
Software
experience: MS
Windows XP, 2000, MS Word; Excel; PowerPoint; MS Project, MS Visio, MS Access
Database, SharePoint, IBM Rationale, GoogleDocs
·
Program
Language skills: VBA, SQL, Visual Basic
·
Basic skills in HTML, CSS, JavaScript, VB.Net
Areas of Expertise:
● Project
Planning/Management ● Requirements
Gathering
● Creating
Training Documents ● Problem
Solving
●
Vendor/Client Liaison ● Updating
Databases
● Team Lead ● Quality
Assurance
Education:
·
MBA (January,
2010), University
of Phoenix
Student Speaker for the 2010 graduating class, Charlotte , NC
·
Bachelor
of Science in Information Technology (August, 2005), University of Phoenix
Certifications: MPM,
A+, Net+
Professional Experience:
►Palmetto Bank, Greenville, SC August
2011 – Present
Project
Manager (Contractor)
·
Responsible for the management of
7 IT project initiatives. Manage the
vendor/client relationship, ensure project milestones and deliverables are
completed and delivered on time, on budget for the implementation of new and
upgraded software applications. Conduct
meetings with vendors, stakeholders, sponsors, programmers, and implementation
teams. Manage time and resource availability of in-house IT staff to meet the client-side
requirements of the Statement of Work for all 7 initiatives. Communicate with,
and report project status to the Project Management Officer, and ‘C’ level
sponsors. Utilize a Project Management Toolkit for the creation and management
of SDLC documentation.
►Bi-Lo, Mauldin ,
SC
Project
Coordinator (Contractor)
·
Vendor liaison on a $3+
million dollar IBM POS systems upgrade for 250+ Bi-Lo grocery stores. Communicate all status and issues to
appropriate support department. Responsible for project administrative
functions; attend meetings/briefings and update MS Excel Master Install Plan,
Serial Number tracking and Issues tracking in MS Excel. Ensure milestones and
deliverables are met on-time and on-budget for both the vendor and client.
► General Electric, Greenville , SC
Engineering
Assistant (Contractor)
·
Responsible for authoring
extensive MS Excel macro to automate the entry, and update of turbine
performance test data (Run Charts) for the Integrated Performance department
managers. Managed account access
requests for several proprietary databases from employees throughout the GE
global campus. Responsible for the
entry, and update of data into the Gas, Steam and Combined Cycle field test
reports database and Quality Control testing of new database releases. Assistant
to the editor of the quarterly, web based newsletter proof reading and quality
checking article content. Drafted detailed MS Word and Power Point training materials to educate the
end users of the new Run Chart reporting tool, as well as the process for data
entry into Vault database, and other processes as performed in the Integrated
Performance department. The department implements SCRUM methodologies for the
tracking and management of software development projects.
► Kusters-Zima, Spartanburg , SC
Access
Database Application Developer (Contractor)
·
Created VBA code for a Microsoft
Access database end-user application to access various data regarding
inventoried tools and parts for the management of an extensive manufacturing Parts
inventory; interviewed end users to identify their design and data management
needs; tested application to ensure it performed per client requirements.
► IBM , Greenville , SC
Print
Development (Contractor)
·
Responsible for Pre-Quality
Control document preparation: Member of US based team to India team (via email,
phone and web meetings) to ensure client policy documents were formatted to
client standards; reviewed/ensured quality of deliverables returned from India
team prior to running test batches and submitting documents to final Quality
Control personnel; updated IBM
Rational Project Management database; communicated project issues, resolutions
and status to Team Lead. Documented issue and resolution tracking in Bugzilla software
application.
► General
Electric, Greenville ,
SC
Data
Analyst (Contractor)
·
Responsible for creating macros
using VBA to automate processes in MS Excel for the Energy Infrastructure Department
financial and TollGate reports submitted weekly to Business Operations Quality
Managers (BOQM); updated weekly report and PowerPoint presentations for tollgate
reporting – the report and presentation reflected the status of various projects
to identify status in the life cycle; updated weekly Headcount report of
domestic and global contractor heads; updated weekly Delinquency report – this
report quantified the total of non-approved voucher hours throughout the
corporation; quality checked results of data pulled from Oracle and Access
databases used for specific financials reporting. Represent BOQM in weekly
meetings that addressed issues, remediation, data validation and control points
to ensure best practices and client satisfaction.
► Denny’s Corporate, Spartanburg, SC June 2007 to October 2007
Senior
Technical Analyst (Contractor)
·
Provided level 3 hardware and
software support of POS systems to
650+ corporate-owned restaurants and 50+ franchise-owned restaurants;
coordinated 2nd and 3rd level analysts’ duties in the
execution of corporate unit conversion to franchise-owned units; communicated
with internal and external support personnel to resolve unit issues, i.e.,
programmers, satellite network providers and telephone service providers;
created technical training materials for 1st and 2nd
level technical support helpdesk associates; mentored and trained 1st
and 2nd level associates; provided on-call support on a one
weekend/one week a month rotation. Developed performance metrics to improve help
desk quality of service. Assessed task and time management issues for helpdesk
associates to eliminate redundancy and achieve improved resource utilization
and customer satisfaction scores.
► Chase
Staffing/Standard Motor Products, Greenville , SC
Document
Control Specialist/Quality Assurance (Contractor)
·
For ISO/TS 16949 Automotive
Manufacturer Standard Compliance; generated weekly SCRAP repor,t which was the
basis for business decisions and forecasts; quality control of document version
levels filed electronically, in hard copy, and for use by processors/engineers
on the floor; responsible for technical documentation of procedures and
practices; modified Control, Standard Operating Procedure, Form, and Operation
Sequence documents as required; generated basic reports in MS Access using SQL.
This integration and document management significantly reduced the amount of
‘redo’ documentation for continued compliance. Liaison with engineers to
facilitate Change Requests, and the approval process required to meet internal audit
standards. Responsible for obtaining vendor ISO certification documents for
vendors on the Approved Vendor List (APV) to meet internal ISO audit requirements.
Updated COPICS parts inventory control system.
► National Service
Center , Greenville , SC
Assistant
Project Manager (Contractor)
·
Assistant Project Manager in all
duties concerning all phases of project life cycle; trained/supervised on-site and
off-site technicians; provided ad-hoc and weekly status reports to management; independently
researched for a company that would remove old equipment NSC would no longer
use, at no cost to NSC of 1000+ POS
machines, resulting in the identification of a re-use company that paid NSC for the reusable parts, saving NSC in excess of $10k + in pick-up/disposal fees,
costs for storage and logistics for storage and disposal of the machines;
quality tested POS registers for
operability of hardware/software prior to store delivery.
► Extended Stay America , Spartanburg , SC
Project
Coordinator/Team Lead – War Room (Contractor)
·
Responsible for supervising in
house and 3rd party vendor technicians to implement the upgrade of system
hardware and software at 670+ sites; consultant to on-site technicians from
various vendors including MCI and Sprint, on a project to run cat5 cable and
install Netgear hubs, Adtran routers and NetScreen VPNs in 600+ hotels to
upgrade the systems from dial-up to high-speed Internet access; provided
technical support for computer, LAN /WAN
issues to on-site techs; performed due diligence to ensure the vendors (MCI,
Sprint and Telnet) met or exceeded their Service Level Agreement with Extended
Stay America; provided follow-up reports of installation status, report
development for senior management and issue tracking using Microsoft Excel.
Conducted and documented post-mortem briefs for client’s future project
reference. Mediated internal team conflicts and assisted in problem resolution
measures.
► Michelin, Fluor
Daniel, Wal-Mart, ALCOA, Applebee’s January
2004 to November 2004
Contractor
(Short-term projects)
·
Performed
migration of user data from their old desktop, laptop, or CAD machines to
Windows XP or Windows 2000 OS for end-users; installed base-line “gold” image
using Symantec Ghost; updated the enterprise database using an in-house
application to reflect the status of the old systems (remove from inventory)
and the status of the new system as they were assigned to new users; provided
next day Desktop support to end users; desk side and phone support for
employees with LAN /WAN
connectivity, VPN, iPass connectivity issues and printer problems.
► Magellan
Behavioral Health, Columbia ,
Maryland
IT
Support Technician Level II
·
Responsible for providing
technical support of computer hardware, software, remote support for on-site
personnel, and LAN /WAN issues for
a major behavioral health care provider; supported remote users; resolved
software, hardware and connectivity issues for end-users. Worked with department managers to develop
and implement year 1 Sarbanes-Oxley (SOX) compliance procedures within the IT
support department.
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