- Telephone network monitoring for approximately 35 U.S. government
agencies worldwide and
sending technicians
to different government sites as necessary to correct physical
issues.
- Answering and documenting customer calls regarding phone issues and
taking appropriate action to resolve their issues.
- Installation, upgrades, troubleshooting, and
repair of desktop and laptop computers
- Software deployments, upgrades, backups and restorations, as
well as troubleshooting issues
- Installation,
upgrading, and troubleshooting problems with Operating Systems
- Installation and troubleshooting Wireless Routers
- Cabling for home and small business telephones
and networks
- Installation of surveillance cameras for home and
small business use
- Installation,
configuration, and troubleshooting of security devices including motion
sensors, door alarms, and access control units
- Installation of point of sale systems in various businesses and restaurants
- Web design, including content management systems
including Joomla and Wordpress for small businesses and restaurants
- Microsoft Windows
Operating Systems: 3.1x, 95, 98, NT 4.0, 2000, XP, Vista, and 7
- Microsoft Office 2000, 2003, 2007,
2010, as well as Open Office
- Outlook and Outlook
Express/Windows Mail, as well as
Thunderbird
- Some
Linux experience
- Joomla
- Compaq Insight Manager
- Novell Netware 5.0
- Symantec Ghost
- Veritas Backup Exec
- Some
experience with MySQL
- Basic Electronics
(Logic, Flip-Flop, Troubleshooting, Ohm's Law);
- A+ Computer Software
(Preparation for the A+ Software Exam);
- A+ Computer Hardware
(Preparation for the A+ Core Exam);
- Network+ Technician
(Preparation for the Network+ Exam);
- Novell Network
Administration (Preparation for the CNA Exam);
- 2001 - CompTIA Network
+
- 2012
– Currently studying for the CCNA exams
- Strong
technical background
- Strong
customer service background
- Quick
learner
- Great
team player
- Punctual,
reliable, and available to work overtime as needed
- Able
to work with little to no supervision
- Available
to travel as needed
- Resourceful
- Enjoy
being challenged
- Easily
trained in subjects in which I have no past experience
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