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SUMMARY	Jackie Jones is a dedicated QA Engineer experienced in testing enterprise class web applications, including a specialized social networking site, Salesforce.com plug-in engine, and order management software. Jackie is an expert in creating and editing test cases, performing functional testing, reporting and verifying bugs and managing QA test runs. Jackie uses clear and concise language for bug/enhancement tracking. She is an enthusiastic team member and invaluable contributor to projects under tight deadlines. Her calm demeanor and ability to work well with co-workers leads to efficient problem resolutions. She is eager to learn new technologies, tools and strategies to help facilitate a meaningful user experience and an effective company product.
SKILLS	Software	Salesforce.com, Force.com, Google App Engine Bugzilla, Basecamp, VMware, Snapz, Jing, Firebug Selenium IDE, Apache Tomcat, PostgreSQL, Subversion, Tortoise SVN, Eclipse Google Docs, Microsoft Office
	Browsers/OS	Firefox 3 - 5; Internet Explorer 6 - 9; Safari; Chrome Mac OS X, Windows 7, XP, 2007, 2003
	Communication	Excellent written and oral communication Experience proofreading and editing documents for grammar and spelling
	Leadership	Train and supervise department interns and temporary staff Lead tester for software releases, reporting test team’s “go” or “no go” decision to management
EXPERIENCE	QA Engineer at Hospice Journey – Cupertino, CA – January 2010 to present
	Hospice Journey is a social network designed to support people facing life-limiting illness, connecting them with their family and friends and encouraging reflection. Write test plan and maintain test cases for new and updated features Perform black-box testing, e.g., exploratory, scripted, release and regression Ensure cross-browser support for Firefox, Safari, Chrome, IE 6, 7, 8 and 9 Run test scripts using Selenium IDE Report and manage bugs with Bugzilla bug tracking software Collaborate with developers to explore and resolve bugs Coordinate testing efforts across a team of testers Report testing status to engineering manager and product manager Certify builds for release Tested resource bundle implementation to support co-branding and internationalization support for English and non-English locales Proofread website content
	QA Engineer at AppBuddy – Saratoga, CA – February to December 2009
	AppBuddy is an award-winning Salesforce.com partner focusing on configurable applications. Their plug-in engine, GridBuddy, enhances the Salesforce user experience by allowing customers to update multiple related objects at once in an Excel-like format. Performed exploratory and scripted black and white box testing for GridBuddy Tested company’s internal customer support and license management applications Wrote test cases based on PRD Documented and verified bugs Ensured cross-browser compatibility

	QA Engineer at One Team Technologies, Inc. – Los Gatos, CA – November 2008 to January 2009
	One Team Technologies is a software consulting company of IT professionals placing IT professionals in long-term and consulting positions. Performed manual testing to ensure custom-configured data-entry software worked for the growing company Rolled out updated data-entry software Executed manual tests for cloud-based application on Windows and Mac OS Effectively tracked and reported bugs and suggested enhancements
	Student at Golden State Institute of Technology – San Francisco, CA – October 2008 to December 2009
	Golden State Institute of Technology provides hands-on experience in all aspects of SDLC. Designed, coded and tested a web application connecting users to online music Documented program requirements and wireframes Designed data model and object model Implemented the DAO classes Developed jUnit tests Coded front-end using CSS, HTML and JSP Designed test plan and executed test cases
	Subscriptions Administrator at Phoenix Jewish News, Inc. – Phoenix, AZ – April 2003 to August 2008
	Jewish News of Greater Phoenix newspaper serving the largest Jewish population in the southwestern United States focusing on local, national and international news. Led company-wide project to replace outdated subscriptions management software with QuickFill system Worked with QuickFill salespeople and technical support o   Completed user acceptance testing o   Rolled out new system o   Maintained customer records and updated subscriber database o   Provided customer support to subscriber base of ten thousand readers o   Designed and ran reports for quarterly and annual circulation audits and analytics
	Financial Proofreader at Bowne of Phoenix – Phoenix, AZ – May 2002 to March 2003
	Internationally-recognized financial printing firm. Proofread sensitive periodic documents for filing with the Securities and Exchange Commission where accuracy and attention to detail are paramount requirements Proofed prospectuses and other materials for shareholders Worked overnight shifts maintaining a consistently high level of accuracy and focus
EDUCATION	Web Developer Certificate – Golden State Institute of Technology – San Francisco, CA MA, Media Studies – New School for Social Research – New York, NY BA, Music – The City College of New York – New York, NY

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