Owner Network Specialist Sample Resume Format in Word Free Download -->

Owner Network Specialist Sample Resume Format in Word Free Download

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download



Cayden Smith
309 Berry Road, Homewood, AL 35001
 cayden@yahoo.com
 205.821.9876


Network and Computer Support Specialist
                                                                                                                 

Professional Experience

Synergis/Southern Company, Birmingham, AL
8/2009 – 3/2012
HD Analyst II

Responsible for all front line calls at ITHD. Provided remote support for users at Southern Company which includes Alabama Power, Georgia Power, Mississippi Power, Gulf Power, Southern Nuclear, and SCS Services. Used remote tools including SMS and Remote Assistance to connect to user's machines to troubleshoot and resolve issues. Provided support for over 20, 000 workstations, numerous servers, network/local printers and over 4000 applications. Also provided support for iPhones, iPads, Androids, Blackberries and other devices. Full support for all RSA tokens/Smartcards and remote products, Cisco Anyconnect, TS Gateway and Access Anywhere.

·          Had over 75% FCR (First Call Resolution)
·          Had over 100% Documentation
·          Had over 99% Customer Satisfaction (Never got a bad survey)
·          Had over 75% Availability


CTEK, Selma, AL                                                                                                                                                              2003 - 2009
Owner/Network Specialist

Established a computer networking and support business in Selma, Alabama, to provide professional services for local businesses and individuals.  Responsible for maintaining and building new client relationships by providing cost effective solutions.  Proven record of implementing secure networks within budget. Coordinate, manage, and support all phases of project-based efforts.  Prompt in response to service calls, virus infections, and emergency issues.  Ability to organize, prioritize, and process a large volume of calls within established deadlines. Documentation of all contracts and service requests.

·          Successfully obtained contracts with local clients including Selma/Dallas County Community Action Agency, Selma Housing Authority, Selma EDA, Vaughn Community Health Services, UAB Family Medicine, and Cahaba Mental Health Services.
·          Provide networking and support for the Alabama Office of the Courts in Dallas County and surrounding areas.  This includes the District Attorney's Office, Sheriff's Department, Worthless Check Unit, and Juvenile Detention Facilities.
·          Provide LAN/WAN implementation, Cisco router configuration, Satellite installation, and testing of all new hardware and software at multiple locations.
·          Collaborate with customers to define project requirements, develop bids, and negotiate contracts.
·          Rigorous testing of new hardware/software packages to ensure customer satisfaction.
·          Complete all contracts from NET/CVS, NDI, AT&Y, Kforce, TekSystems, CMS, ComSys and other jobs in the area.
·          Server implementation and administration for local businesses using NTServer and 2003 Server.






Computer & Data Network Services, Selma, AL                                                                                                             2002 - 2004
Contractor - Network/Computer Technician

Hired to provide network and desktop support for local and remote clients on a contract basis.  Worked with clients in regards to resolving business need, architecture, cost, and time of project.  Provided documentation on all completed work orders, noting problem resolution and amount of time spent on each individual job.

·          Responded to and solved customer software and hardware related issues in a timely, efficient manner.
·          Installed Cat 5 Cabling, Hubs, and Routers to meet the networking needs of the client.
·          Upgraded Servers, PC's, and Laptops by installing more RAM, larger capacity Hard Drives, faster Processors, and other peripheral devices.
·          Responsible for DSL, Cable, and analog modem installs, as well as setting up multiple email accounts.
·          Provided service for the end user at both their business and home locations to trouble-shoot the problems in their natural environment.
·          Used diagnostic tools, test equipment, and trouble-shooting skills to determine the cause of the network or computer problem in order to offer time-efficient means of resolving the issue.
·          Received award for Best Computer Network & Repair Company in Dallas County for the year of 2003. 


Protective Life Insurance\Fortis Inc., Birmingham, AL                                                                                                    2000-2002
Workstation Support

Provided support for over 500 workstations, laptops and printers located in the Benefits Division. Provided remote support for Sales offices in Phoenix, AZ and Dallas, TX. Led in conversion of data, programs, and hardware from Protective Life to Fortis Inc. Exceeded expectations and time limitations on all Move, Add, Changes (MACS), and Service Calls in my Cost Centers. 

·          Standardized the workstations in my cost centers utilizing Norton Ghost Corporate Edition to create basic loads for each business unit's job position.
·          Preventative maintenance and standardization resulted in a 90% drop in problem calls.
·          Created and tested all user ID's and passwords to make sure each user had only the access granted by their position within their business unit.
·          Project Manager of the MS Windows 2000/Lotus Notes R5 upgrade for the entire Dental Benefits Division.
·          Converted the Dental Benefits Division from Protective Life Citrix Servers to the Fortis Citrix Servers.
·          Headed the conversion for the Smart Stream Accounting System from Protective Life in Birmingham to Fortis Inc. located in Kansas City.
·          ICVerify Server Administrator for the Group Administration Department of the Dental Division.
·          Extensive Hands-On experience installing various hardware, software, and operating systems.



Education

Auburn University – Montgomery, AL – Information Systems – 2000

Specialized Training

Alabama Technacenter – Montgomery, AL – Windows NTServer Training – 1999
                                                     
Certifications

MCP – Microsoft Certified Professional – 2000


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