Networking Sample Resume Format in Word Free Download

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download

Alina  Kidane

202-527-9876

Alina@gmail.com

OBJECTIVES: To obtain a networking position in a client server environment where I can contribute to a productive team and utilize my networking, software, hardware and Audio Visual skills.

                       

EXPERIENCE SUMMARY: Implemented and supported Microsoft Windows NT, XP, Vista and Windows 7 in a LAN & WLAN environment and Microsoft Office 2000, 03, 07 and 2010 on desktops, laptops and Apple products. Experienced with Active Directory ,BlackBerry Enterprise Server, Symantec Ghost, Citrix, Cisco WebEx, CiscoTelePresence, Cisco soft phone (VoIP),MS meeting places, Remedy, Track-it, HPSC, Altiris,

LANDesk, VNC, SMS, VMware, Adobe, Skype, IE, Mozilla Firefox, Safari, (Symantec, Norton and McAfee antivirus) etc. . . . Serviced and supported  laptops, desktops, printers, switch and routers ,blackberries, Android, Motorola (cellphones & AV equipment), iPhone, iPad, iTouch, MacBook’s, iMac, Mac Pro, DVR security systems, Nortel digital phones & Cisco IP phones & VTC equipment which includes projectors, Plasma and LCD televisions, BARCO products ,Cisco switch and router, UPS batteries ,AMX and Crestron touch panels controllers, AV Switchers, Video Bridge (MCU), Polycom, LifeSize, Tandberg ,wireless and wired Microphones, Clear One phone systems, SMART Board interactive whiteboards and Audio Mixers. A strong commitment to customer service and ability to work independently or as part of a team with excellent interpersonal skills and proven ability to interact professionally and effectively with culturally and linguistically diverse staff .I have the desire to learn new technologies, wear multiple hats and do what it takes to support a dynamic technology business. I previously held security clearance with USPTO, D.O.T, and TSA .Also most recently I was cleared by the CDC and I am eligible to obtain a new one.

Centers for Disease Control and Prevention                                           Atlanta, GA                                       

01/2011-Present

Audio Visual Technician/Systems Administrator

·         Installations of new audiovisual components including  Barco & Panasonic projectors

·         Testing, repairing and perform preventative maintenance on all secure video teleconferencing system on a day to day basis

·         Executive support to the VIP customers in daily meetings ,desktop support and respond to on-call tickets 24/7

·         Create and direct meetings using Cisco telepresence manager

·         Used and support audio mixers, microphones ,AMX/Crestron Touch Panels ,Projectors, Laptops, iPads , Tandberg ,Polycom and Cisco VTC equipment’s , Cisco IP Conference Station ,Nortel Polycom Sound Station  and Clear One phone systems

·         Worked on and supported SMART Board interactive whiteboards

·         Supported Verizon Meeting place for web conferencing and Cisco WebEx

·         Setup and run all-in-one meeting which includes VTC, webinar & audio conferencing  using cisco telepresence manager (MCU)

·         Used HP Openview ticketing system to track, update and  correspond with the customers needs on all audio visual and desktop requests

·         Provide first and second tier desktop support and application support

·         Participate in team projects and assignments to enhance the quality of the VTC

Brookfield Properties                                                                 Washington, DC                                  

10/2008-12/2010

Windows Administrator​/Desktop Support/ VTC Engineer  

·         Migrated over 4,000+ users from XP  to Vista and Windows 7 also from MS office 2003 to 2007 and 2010

·         Perform pre-conference facility equipment checks; communicate with other AV Operators from various organizations to coordinate VTC’s and provide basic troubleshooting and testing of equipment and setup projectors and laptops

·         Account creation and maintenance for new hires and terminations and group policy using active directory

·          iPhone and iPad Enterprise deployment and support for 1400+ users & maintained inventory of equipment and parts

·         Support all Citrix desktop users and support all application with in Citrix, SMS and VNC remote tool to help users remotely

·         Traveled and support over 45 office location in the DMV area which includes weekly calls to each location and onsite support and worked with vendors (ATT &ADTRAN)

·         Installed and configured local and network printers, blackberries, ANGUS, RSA and VPN application. Also installed and supported all DVR and security equipment’s in all locations

·         Creating and updating new and existing desktops & laptops images & supported most Apple products including MacBook , I phone,iPad and I touch

·         Installed  and maintain  all types of commercial AV equipment’s such as Projectors, Video Walls, Plasma CRT and LCD Televisions, Speakers, Amplifiers AMX and Crestron Control Panels, equipment rack setup

·         Deployed  & used VMware Fusion on all Mac machines to run Windows programs

·         Network Migration from Verizon T1 to Sprint Global MPLS and new Cisco switch and router, UPS batteries & cabling deployment, setup and testing for over 70 locations also work as the PM with all venders (Verizon, Sprint, cable companies etc….)

·         24/7 on call (hot line alert ) support and on site off hour support

REVOLUTION LLC                                                                       Washington, DC                                      

11/2007-10/2008

Service Desk Specialist /Audio Visual Technician

·         Provides support to end users on a variety of issues & technical problems by responding to telephone calls, email and personal requests for support and monitoring remote sites

·         Executive support to the CEO and all of the VIP personal in daily meetings and desktop support

·         Upgrade MS Office from version 2003 to MS Office 2007 across the company  

·         Troubleshoot & support printer, window vista and I Phone, E-mail migration from an old service provider to a new provider, Symantec Ghost images, Blackberry installation and troubleshooting

·         Account creation and maintenance for new hires and terminations ,setup & maintain group policy and other requests using active directory

·         Ensure that all malfunctioning laptops and desktops are inspected and repaired in a timely manner & daily tasks like network printer monitoring, walk out to users desk and weekly printer toner replacement and printer cleaning

 AES Corporation                                                                             Arlington, VA                                                

11/2006-11/2007

Desktop Support/VTC Support

·         Provide AV Helpdesk first-tier operational support for end users, system repairs, system upgrades, AV system preventive maintenance, Printer installations and maintenance

·         Support all the VP personal and the CEO in all of there daily and weekly meetings also desktop support, video conferencing, Cisco Video phones and audio and video conference bridge(MCU)

·         Resolving issues such as password issues, Local vs. Global/Network printing problems, Remote Access (VPN) log-ins, IDs, Access issues, etc. ….

·         Work with AMX Touch Panels, Video Switchers, Video Bridge experience, Polycom & VTC, Shure Microphones, Clear One  and Audio Mixers

·         Troubleshoot and resolve reported hardware and software problems associated with PCs, laptops, printers and scanners

·         Support and deployed HP meeting place and WebEx web conferencing & meetings, Video Conference Net Meeting

·         Support all the company’s conference that was held out of states including Mexico, Europe, The Middle East and Africa

·         Worked on year end project on inventory for the IT department in all the regional locations also Image laptops using Ghost & perform quality assurance checks on all systems deployed to new users

The Department of Transportation                                          Washington, DC                                                        11/2005- 11/2006

Systems Administrator /VTC Technician

·            Provide end-user phone support for computer hardware and software& perform all aspects of helpdesk support including phone support, creating tickets using HELPSTAR 9.0 and HP Open View & daily documentation and follow-up

·Accept and complete projects and other miscellaneous IT duties as assigned and assist management in launching new technologies and special projects 

·Troubleshoot and resolve reported hardware and software problems associated with desktops, laptops, printers, scanners

·Troubleshoot connectivity issues including workstation, printers, entire site/branch, or application using Remote Desktop Connection

·Do daily Network server backups using VERITAS Backup Exec.10

·Setup/Terminate LAN accounts using Active Directory including resetting passwords, email account setup, Citrix trouble shooting, printer trouble shooting and new user walk through

·Conducted scheduling and setup for national video conferences for D.O.T. HQ’s and all the U.S. Divisions using POLYCOM video conferencing equipment’s

                                                                                                                                                            

The George Washington University                                        Washington, DC    

 05/2005-/11/2005

  PC Technician/Desktop field support

·         Assist staff with the installation, configuration and ongoing usability of  desktop computers, peripheral equipment and software

·         Prepared and delivered technical product presentations, and delivered customer product demos on all new hardware, Dell laptops, HP LaserJet printers, and Dell workstations

·         Perform quality assurance checks on all systems deployed and provide desktop support

·         Configure user email address through Microsoft Exchange server support which would include resetting passwords and unlocking users account

·         Used BlackBerry Enterprise Server to manage and deploy all blackberries  

·         Assist with daily Network backups

                                                                                                                                                   

United States Patent and Trademark Office                        Alexandria, Virginia    03/2003 -05 /2005     

PC Technician/Desktop field support/QC/ Installer

·         Troubleshooting & providing customer service for all computer problems and situations as desktop field support Tech, A/V & migrating NT to XP and install government approved software.

·         Creating an EAMS ticket order through Remedy and follow up accordingly

·         Take down old desktops , Install new laptop and desktop & perform quality assurance checks on all systems deployed and provide desktop support

·         Conduct user orientation, instruct users on the operations of their new computers applications and new operating procedure

·         Recruiting  new technicians for the CRP projects  

·         Configured users email address & palm pilots ,Blackberry and local and network printers

·         Support all handheld wireless devices

EDUCATION:

04/2003      Northern Virginia Community College, Alexandria VA

School of Computer Networking and Information Technology

03/2011       Cisco TelePresen​ce customer and end-user certified

03/2011       Tandberg certified

12/2005       ITIL certified with the D.O.T.

05/2003      A+

REFERENCE: References will be furnished upon request  

Download Resume Format