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Alina Kidane
202-527-9876
Alina@gmail.com
OBJECTIVES: To obtain a networking position in a client server
environment where I can contribute to a productive team and utilize my
networking, software, hardware and Audio
Visual skills.
EXPERIENCE SUMMARY: Implemented and supported Microsoft Windows NT, XP, Vista
and Windows 7 in a LAN & WLAN environment and Microsoft Office 2000, 03, 07
and 2010 on desktops, laptops and Apple products. Experienced with Active Directory ,BlackBerry
Enterprise Server, Symantec Ghost, Citrix, Cisco WebEx, CiscoTelePresence, Cisco soft phone
(VoIP),MS meeting
places, Remedy, Track-it, HPSC, Altiris,
LANDesk,
VNC, SMS, VMware, Adobe, Skype, IE, Mozilla Firefox, Safari, (Symantec, Norton
and McAfee antivirus) etc. . . . Serviced
and supported laptops, desktops, printers,
switch and routers ,blackberries,
Android,
Motorola (cellphones & AV equipment), iPhone, iPad, iTouch, MacBook’s, iMac, Mac Pro, DVR security systems, Nortel digital phones & Cisco IP phones & VTC
equipment which includes projectors, Plasma and LCD televisions, BARCO products ,Cisco switch
and router, UPS batteries ,AMX
and Crestron touch panels controllers, AV Switchers, Video Bridge (MCU),
Polycom, LifeSize, Tandberg ,wireless and wired Microphones, Clear One phone
systems, SMART Board interactive whiteboards
and Audio Mixers. A strong commitment to customer service and ability to work
independently or as part of a team with excellent interpersonal skills and
proven ability to interact professionally and effectively with culturally and
linguistically diverse staff .I have the desire to learn new technologies, wear multiple hats and do what it
takes to support a dynamic
technology business. I previously
held security clearance with USPTO, D.O.T, and TSA .Also most recently I was
cleared by the CDC and I am eligible to obtain a new one.
Centers for Disease Control and Prevention Atlanta, GA
01/2011-Present
Audio
Visual Technician/Systems Administrator
·
Installations of new audiovisual components
including Barco & Panasonic projectors
·
Testing, repairing and perform preventative
maintenance on all secure video teleconferencing system on a day to day basis
·
Executive support to the VIP customers in daily meetings ,desktop
support and respond to on-call tickets 24/7
·
Create and direct meetings using Cisco telepresence manager
·
Used and support audio mixers, microphones ,AMX/Crestron
Touch Panels ,Projectors, Laptops, iPads , Tandberg ,Polycom and Cisco VTC
equipment’s , Cisco IP Conference Station ,Nortel Polycom Sound Station and Clear One phone systems
·
Worked on and supported SMART Board interactive
whiteboards
·
Supported Verizon Meeting place for web conferencing
and Cisco WebEx
·
Setup and run all-in-one meeting which includes VTC, webinar & audio conferencing using cisco telepresence manager (MCU)
·
Used HP Openview ticketing system to track, update
and correspond with the customers needs
on all audio visual and desktop requests
·
Provide first and second tier desktop support and
application support
·
Participate in team projects and assignments to
enhance the quality of the VTC
Brookfield Properties Washington, DC
10/2008-12/2010
Windows Administrator/Desktop Support/ VTC Engineer
·
Migrated over 4,000+ users from XP to Vista and Windows 7 also from MS office
2003 to 2007 and 2010
·
Perform pre-conference facility equipment
checks; communicate with other AV Operators from various organizations to coordinate
VTC’s and provide basic troubleshooting and testing of equipment and setup
projectors and laptops
·
Account creation and maintenance for new hires
and terminations and group policy using
active directory
·
iPhone
and iPad Enterprise deployment and support for 1400+ users & maintained
inventory of equipment and parts
·
Support all Citrix desktop users and support all
application with in Citrix, SMS and VNC remote tool to help users remotely
·
Traveled and support over 45 office location in
the DMV area which includes weekly calls to each location and onsite support and
worked with vendors (ATT &ADTRAN)
·
Installed and configured local and network printers,
blackberries, ANGUS, RSA and VPN application. Also installed and supported all
DVR and security equipment’s in all locations
·
Creating and updating new and existing desktops
& laptops images & supported most Apple products including MacBook , I
phone,iPad and I touch
·
Installed
and maintain all types of
commercial AV equipment’s such as Projectors, Video Walls, Plasma CRT and LCD
Televisions, Speakers, Amplifiers AMX and Crestron Control Panels, equipment
rack setup
·
Deployed
& used VMware Fusion on all Mac machines to run Windows programs
·
Network Migration from Verizon T1 to Sprint Global
MPLS and new Cisco switch and router, UPS batteries & cabling deployment,
setup and testing for over 70 locations also work as the PM with all venders
(Verizon, Sprint, cable companies etc….)
·
24/7 on call (hot line alert ) support and on
site off hour support
REVOLUTION LLC Washington,
DC
11/2007-10/2008
Service Desk Specialist /Audio Visual Technician
·
Provides support to end users on a variety of
issues & technical problems by responding to telephone calls, email and
personal requests for support and monitoring remote sites
·
Executive support to the CEO and all of the VIP
personal in daily meetings and desktop support
·
Upgrade MS Office from version 2003 to MS Office
2007 across the company
·
Troubleshoot & support printer, window vista
and I Phone, E-mail migration from an old service provider to a new provider,
Symantec Ghost images,
Blackberry installation and troubleshooting
·
Account creation and maintenance for new hires
and terminations ,setup & maintain group
policy and other requests using active directory
·
Ensure that all malfunctioning laptops and
desktops are inspected and repaired in a timely manner & daily tasks like
network printer monitoring, walk out to users desk and weekly printer toner
replacement and printer cleaning
AES Corporation Arlington, VA
11/2006-11/2007
Desktop Support/VTC Support
·
Provide AV
Helpdesk first-tier operational support for end users, system repairs, system
upgrades, AV system preventive
maintenance, Printer installations and maintenance
·
Support all the VP personal and the CEO in all
of there daily and weekly meetings also desktop support, video conferencing,
Cisco Video phones and audio and video conference bridge(MCU)
·
Resolving issues such as password issues, Local
vs. Global/Network printing problems, Remote Access (VPN) log-ins, IDs, Access
issues, etc. ….
·
Work with AMX Touch Panels, Video Switchers,
Video Bridge experience, Polycom & VTC, Shure Microphones, Clear One and Audio Mixers
·
Troubleshoot and resolve reported hardware and
software problems associated with PCs, laptops, printers and scanners
·
Support and deployed HP meeting place and WebEx web conferencing & meetings, Video
Conference Net Meeting
·
Support all the company’s conference that was
held out of states including Mexico, Europe, The Middle East and Africa
·
Worked on year end project on inventory for the
IT department in all the regional locations also Image laptops using Ghost &
perform quality assurance checks on all systems deployed to new users
The Department of Transportation Washington, DC 11/2005- 11/2006
Systems Administrator /VTC Technician
·
Provide end-user phone support for computer
hardware and software& perform all aspects of helpdesk support including
phone support, creating tickets using HELPSTAR 9.0 and HP Open View & daily
documentation and follow-up
·Accept and
complete projects and other miscellaneous IT duties as assigned and assist
management in launching new technologies and special projects
·Troubleshoot
and resolve reported hardware and software problems associated with desktops,
laptops, printers, scanners
·Troubleshoot
connectivity issues including workstation, printers, entire site/branch, or
application using Remote Desktop Connection
·Do daily
Network server backups using VERITAS Backup Exec.10
·Setup/Terminate
LAN accounts using Active Directory including resetting passwords, email
account setup, Citrix trouble shooting, printer trouble shooting and new user
walk through
·Conducted
scheduling and setup for national video conferences for D.O.T. HQ’s and all the
U.S. Divisions using POLYCOM video conferencing equipment’s
The George Washington University Washington,
DC
05/2005-/11/2005
PC Technician/Desktop field support
·
Assist staff with the installation, configuration
and ongoing usability of desktop
computers, peripheral equipment and software
·
Prepared and delivered technical product
presentations, and delivered customer product demos on all new hardware, Dell
laptops, HP LaserJet printers, and Dell workstations
·
Perform quality assurance checks on all systems
deployed and provide desktop support
·
Configure user email address through Microsoft
Exchange server support which would include resetting passwords and
unlocking users account
·
Used BlackBerry Enterprise Server to manage and
deploy all blackberries
·
Assist with daily Network backups
PC Technician/Desktop field support/QC/ Installer
·
Troubleshooting & providing customer service
for all computer problems and situations as desktop field support Tech, A/V &
migrating NT to XP and install government approved software.
·
Creating an EAMS ticket order through Remedy and
follow up accordingly
·
Take down old desktops , Install new laptop and
desktop & perform quality assurance checks on all systems deployed and
provide desktop support
·
Conduct user orientation, instruct users on the
operations of their new computers applications and new operating procedure
·
Recruiting
new technicians for the CRP projects
·
Configured users email address & palm pilots
,Blackberry and local and network printers
·
Support all handheld wireless devices
EDUCATION:
04/2003 Northern Virginia Community College,
Alexandria VA
School
of Computer Networking and Information Technology
03/2011 Cisco TelePresence customer and
end-user certified
03/2011 Tandberg
certified
12/2005
ITIL certified with the D.O.T.
05/2003 A+
REFERENCE: References
will be furnished upon request
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