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Teresa
Chambers
309
Shelborne #2 Memphis, TN 38001
Cell: (901) 634-1230
Email:Teresa.chambers@yahoo.com
Professional
Profile
Dynamic, IT
professional with hands-on technical experience which skill set includes the
following:
- Team player
making considerable contributions to the overall goal of the company.
- Demonstrates a
record of success in troubleshooting computers, increasing efficiency,
securing data, and optimizing the access and utilization of shared
information using a variety of hardware and software
- 7+ years of
experience with Project Management, supervisory, and customer service
skills
- 10 + years of
experience with user and admnistrator services
related to Microsoft Office,Lotus, Outlook, Windows, networking, Active
Directory, TCP/IP, Technical Support, and LAN / WAN
- 2 years of
experience with Quality Control and Assurance
- 2+ years of
experience with VoIP and CISCO communication systems (phones, radios, etc )
- 2 years of CITRIX
and Linux
Technical Skills
Operating Systems: Linux, UNIX, Android, iOS, Windows 98/2000/XP/Vista/7/ Server 2003/2008 Linux/Mac
Database: SQL, MYSQL, Oracle
Environment: Call Center, Helpdesk, Troubleshooting
Hardware: Networking, Laptop, Desktop, Server, Laser Printer, Thin Clients, RF
Scanner
Programming: C++, Visual Basic, Java
Software: corporate,
business, small business, office and student applications
Other: AS/400, Shortel,sbc/BBITERM
Education
06/2009
- Present New Horizons Computer Learning Center Memphis, TN
CompTIA A+
Certified
2010 – present
Network
+ and Security + in progress
8/01-
05/2006 University of Tennessee at Martin Martin, TN
Bachelors of
Science in Information Systems
Concentration:
Management
Minor: Computer
Science
Contract/Professional
Experience
Uni-Select Warehouse Memphis,TN 1/2011-Present
Desktop/network
support Technician(contract)
- IMAC
environment; involving setup/movement of new and existing
workstations. Printer installations and setups (via network) in a Windows 7
environment.
- Installed sever and assist users with desktop
support issues.
Fed EX World HQ
Collierville, TN
10/2011- 12/2011
Business
Analyst/VOIP Lead (Contract)
·
Telephony/remote Support test and work
solutions of EDSM team.
·
Monitor chat rooms for VOIP issues.
·
Supporting Thin clients along with citrix
clients
·
Install, configure, and set up new hardware, software, and peripherals
equipment.
·
Install and upgrade current hardware and software systems
Wells Fargo Memphis,
TN
09/2011 10/2011
PC Technician (Contract)
- Implemented
scripts for email (Outlook) and domain (Active Directory) migration
for 50+ users provided user assistance after migration.
- Installed and upgraded hardware and software systems along
with configuring peripheral equipment.
Home Depot
Jackson/Memphis, TN
07/2011- 09/2011
Team Lead-PC Refresh/Imaging Project (Contract)
- Organized,
implemented, and supervised pc
refresh/imaging projects at various sites for client
- Imagery/graphics
processing, character and symbology recognition
Flextronics (IBM) Memphis,
TN 04/2011-06/2011
Laptop Repair
Technician (Contract)
·
Performed Laptop repair for in
warranty units in a warehouse environment while meeting quality goals
·
Install and upgrade current hardware
and software systems
·
Performed help desk tasks:
install/configure/troubleshoot clients PC's/laptops, printing, anti-virus
protection and firewalls
·
Performed diagnostic to business center computer via remote entry to
perform data recovery, cleaning, virus check and repairs
PC Mall Memphis,
TN
02/2011-04/2011
Configuration Technician (Contract)
- Worked in a Warehouse
Management System environment
- Performed
configuration/upgrade in PC and Macintosh operating systems and
troubleshooting various items sold from the vendor
Affiliated Computer
Services (Brother) Bartlett, TN 09/2010-02/2011
Technical Support Agent/HelpDesk(Contract)
- Supported
customers by phone with hardware
and software issues with Brother Printers, fax machines, and Multi-Functioning Center units in a call center environment while achieving
customer service and quality issued goals.
Taylor
Brown Apothecary Memphis, TN
01/2011 –Present
On-
Call Systems Administrator
- Service the
customer thru implementing network devices to the
- Usage of
diagnostic tools and service aids to assess and resolve equipment and
system failures in a Windows
(XP/Vista/Server2003 and a Linux (Red Hat Server) environment
Advanced Technical
Resources
Memphis, TN 2011-
Present
Xerox Printer
Technician (by appointment)
Smiles Studios
Memphis, TN
2007-
Present
Network
Administrator (by
appointment)
- Service the
customer thru implementing network devices to the
- Managed
and created new user accounts
and workstations in Active Directory
- Conducted
helpdesk phone support to users
with the assistance of WebEx Remote Desktop application
- Managed
and installed Microsoft Windows and business proprietary software thru
Server Management System including Microsoft Office 2003, Success Ware, Dexis, and Dentrix Serviced the needs of the
customer thru implementing network devices to the
- Used
diagnostic tools and service aids to assess and resolve equipment and system
failures
- Migrated
entire server settings from Server 2003 to Server 2008
- Created
a back-up solution and installed.
- Hardware/software
technical support
ACB- Advertising
Checking Bureau Bartlett, TN
06/2006-08/2009
Computer
Room Operator
- Performed file
transfers to various clients and third parties
- Troubleshooting
terminal problems
- Performing
file, backup, and system maintenance
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