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Joy Giammanco
Joy.Giammanco@gmail.com
(415) 735-9876
(415) 735-9876
Summary
Cisco-Certified IT
Network/Systems Support Professional experienced in onsite/remote support,
complex systems troubleshooting, information systems design/architecture, pre/post
sales systems engineering, technical education development/delivery, validation
testing, and account management.
Currently seeking
a technical role in the networking/systems support sector.
Work History
Intel
Linux Validation Technician 02.2012 – Present (*Contractor)
Validate Linux (Red Hat, Novell SLES) drivers and
open-source software (FCoE, iSCSI) for Intel’s 10GbE Converged Network
Adapters.
Skills: linux, Cisco Nexus, Brocade, storage area network administration, fibre channel over ethernet, iscsi, software validation, RHEL, SUSE, converged enhanced ethernet,, bandwidth shaping, 802.1q, network tracing, protocol analysis, network administration, dcbx
Skills: linux, Cisco Nexus, Brocade, storage area network administration, fibre channel over ethernet, iscsi, software validation, RHEL, SUSE, converged enhanced ethernet,, bandwidth shaping, 802.1q, network tracing, protocol analysis, network administration, dcbx
AT&T Wi-Fi Services (AWS)
Network Operations Control Engineer 04.2011 – 10.2011(*Contractor)
Delivered process-centric Installation, Test and
Configuration (ITAC) activities in the managed Wi-Fi retail, hospitality, and healthcare service sectors. Additionally, performed live network
monitoring/management at high-visibility venues such as AT&T Park, Chase
Field, Cowboy Stadium, and Turner Field.
Skills: network
troubleshooting, subnetting, network monitoring, linux, Cisco, BelAir, wi-fi,
bandwidth shaping, project and lifecyle management, availability monitoring,
AT&T
Wi-Fi Services (AWS)
Technical Support Representative 06.2010 – 10.2010(*Contractor)
Provided remote support for
AT&T Wi-Fi Services customer base in a high-volume call center
environment. Skills: metrics
adherence, remote support, Debian linux, Cisco, BelAir, network troubleshooting
Asilomar Services
Service Delivery Technician 04.2007
– 06.2010
Provided home technology and other services in the
private estate sector.
Skills: client relations,
linux, wi-fi, network troubleshooting, hardware field service, remote support
IBM Software Group
Presales Systems Engineer 10.1996 – 04.2007
Certified IT Specialist in a Pre/Post
sales systems engineering role supporting the IBM Tivoli brand suite of Systems
Management and Network Monitoring products in a revenue-centric, channel sales role.
Skills: linux,
unix, windows, SAN, backup/restore, access security, role based identity
security, network management, client relations, technical writing, business
solution design, business partner enablement, document production
Integrated Systems Solutions Corporation (*IBM
wholly owned company)
Senior Client/Server Consultant 10.1995 – 10.1996
Consulting for Microsoft
Technologies team member
providing onsite, billable solutions design and implementation services.
Project: Systems Management design validation for Texaco Oil
Skills: Windows, AIX,
software validation testing, systems management, technical writing, solution
design
IBM Software Group
Networking Support Specialist 05.1994 – 10.1995
Provided remote level 2 support
for IBM Networking and Novell (resell) products customers.
Skills: remote
support, software validation testing, network administration, defect tracking,
TCP/IP, IPX/SPX, NetBIOS/SMB
IBM National Service Division
Account Customer
Engineer 01.1986 – 05.1994
Technical Team Lead with account
responsibility for the IBM Almaden Research Center. Provided end-to-end onsite
hardware support in an IBM Mainframe Computing Environment.
Skills: System
370/390, AIX, complex systems troubleshooting, account management, hardware
planning
IBM Research Division
Laboratory Support 09.1984 – 01.1986
Provided a range of laboratory
support services including: chemical distribution, shipping/receiving,
reprographics, and research library services.
Skills: inventory
tracking, materials handling, library science
Education/Certification
IT Industry Training
-
ITIL
Foundation training and certification
-
IBM Customer
Engineer training: Extensive training at IBM education centers covering IBM
S/370, S/390 and ES/9000 systems.
Supplemental training included mid-range systems, end-user workstations
(PC, RS/6000), point of sale systems, storage area networks, systems-level
troubleshooting, and customer/account management
-
Microsoft
Systems Engineer (MCSE) and Novell (CNE) training and certification
-
IBM
Tivoli Access Manager and IBM Tivoli Identity Manager training and
certification
-
Cisco
Certified Entry Networking Technician (CCENT)
*CCNA in progress – target Q2 2012
*CCNA in progress – target Q2 2012
Academic Institutions
-
Electronics and Computer Technology Certificate, Mission College, Santa Clara, CA
-
Associates of Science in General Science, Austin Community
College, Austin, TX
-
Chemistry/Mathematics
(GPA 4.0 – no degree), Texas State University, San Marcos Texas
Publications
-
Coauthored
IBM published Redbook Building
a Compliance-Based Network Admission Control and Remediation System with IBM
Tivoli and Cisco Systems.
-
Contributed to IBM published Redbook, Deployment Guide Series: IBM Tivoli Security
Compliance Manager
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