Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Presently seeking a challenging position and active involvement in a progressive organization. A results oriented worker, with developed administrative problem solving and decision making skills.
· Enthusiastic, personable and professional.
· Detail oriented and committed in fast paced environments.
· Organizational skills with quality results.
· Extensive experience in administration and customer satisfaction.
· Reputation for dependability and credibility.
· Ability to handle multiple priorities.
· Attention to details.
· Available, eager to learn, willing to work hard and face new challenges.
EDUCATION
Delaware Technical Community College
Presently obtained – Data Entry Certificate Attended for an Associate Degree in Office Administration, Business and Legal Assistant Completed general classes, computer classes, legal classes, and some business classes. Basic Mediation Certificate.
AAA Mid Atlantic -Member Relations Coordinator - Presently Employed
Receive, Investigate and resolve members questions and complaints concerning Emergency Roadside Assistance and other member related issues. Deliver extraordinary customer service to ensure member satisfaction and create a positive impact on membership renewal rates. Accurately document members concerns, analyze member reimbursements, compose and accurately format business letters and emails. Resolve and Investigate damages, complaints, compliments, deescalate calls, make decisions regarding member issues. Miscellaneous job related issues as assigned.
Comcast Cable Communications- Customer Account Executive, 8/2008 to 2011
Handle all customer account related issues including all billing procedures in explaining in full detail. Resolve all complex problems regarding all the communication products and services within the organization including telephone, cable and internet products. Troubleshooting and sales techniques.
IKOR - Personal Needs Coordinator, 3/2007 - 3/2008
This position professionally interfaces with many outside agencies such as financial organizations, insurance companies, the legal systems, courts, county, state and federal social services agencies. Primary client caseload responsibilities include; maintaining financial records, coordinating bill pay and insurance policies/claims, applying for and maintaining social services, assessing and liquidating assets, monthly report writing and assuring clients personal needs are being met. Interface with; Banks, Attorney’s, Department of Aging, Department of Public Welfare, Social Security Administration, Social Services, VA Administration, Credit Card Companies and Collection Agencies. Assist RN in facility placements, organize and facilitate sale of real estate and personal belongings, maintain bank accounts, and court report filing guidelines. Investigate Medical Insurance claims, Medicaid & Medicare, customer service, financial history and pay bills.
Concord EFS (Star Systems) – Settlement Operations, 8/2002-12/2006
Resolve complex disputes in accordance with association, operating rules and regulations in the industry guidelines. Respond to various and specific requests from internal and external sources. Escalate all potential problems and or issues related to processing to the appropriate levels of management. SYSTEM: Used Internet, Asset and other systems.
MBNA Bank – Billing Dispute Analyst, 8/99 – 8/2002
Ensuring timely and accurate resolution to all customers inquires. Clearly communicating expectations to customers regarding, required documentation and resolutions. Providing accurate customer correspondence regarding case matters and ensuring accurate finance charges and credit adjustments. Ensuring customer satisfaction at all times, with potential to exceed all standards set by MBNA. SYSTEM: FDR and MBNA’s system.
Allwaste Environmental Services, Regional Group Office-Accounts Payable Coordinator 3/94 – 8/99
Keeping accurate records, of all accounting procedures, for 15 companies in the Eastern Regional Group Office. Keying in all account payable check runs, problem solving skills, expense reports, communicating with all accountants, managers, Vice President and controller. Filing, answer phones, available for all month end closings and year end closings, to assist accountants as needed. Assist with accounts receivables, and various other office duties as necessary. SYSTEM: JD Edwards version 7.3
References available upon request.
Download Resume Format
Camilla Redic
(302)
543-9876 Home (302) 252-1230 Cell
camilla@comcast.net
OBJECTIVES
Presently seeking a challenging position and active involvement in a progressive organization. A results oriented worker, with developed administrative problem solving and decision making skills.
· Enthusiastic, personable and professional.
· Detail oriented and committed in fast paced environments.
· Organizational skills with quality results.
· Extensive experience in administration and customer satisfaction.
· Reputation for dependability and credibility.
· Ability to handle multiple priorities.
· Attention to details.
· Available, eager to learn, willing to work hard and face new challenges.
EDUCATION
Delaware Technical Community College
Presently obtained – Data Entry Certificate Attended for an Associate Degree in Office Administration, Business and Legal Assistant Completed general classes, computer classes, legal classes, and some business classes. Basic Mediation Certificate.
EXPERIENCE
AAA Mid Atlantic -Member Relations Coordinator - Presently Employed
Receive, Investigate and resolve members questions and complaints concerning Emergency Roadside Assistance and other member related issues. Deliver extraordinary customer service to ensure member satisfaction and create a positive impact on membership renewal rates. Accurately document members concerns, analyze member reimbursements, compose and accurately format business letters and emails. Resolve and Investigate damages, complaints, compliments, deescalate calls, make decisions regarding member issues. Miscellaneous job related issues as assigned.
Comcast Cable Communications- Customer Account Executive, 8/2008 to 2011
Handle all customer account related issues including all billing procedures in explaining in full detail. Resolve all complex problems regarding all the communication products and services within the organization including telephone, cable and internet products. Troubleshooting and sales techniques.
IKOR - Personal Needs Coordinator, 3/2007 - 3/2008
This position professionally interfaces with many outside agencies such as financial organizations, insurance companies, the legal systems, courts, county, state and federal social services agencies. Primary client caseload responsibilities include; maintaining financial records, coordinating bill pay and insurance policies/claims, applying for and maintaining social services, assessing and liquidating assets, monthly report writing and assuring clients personal needs are being met. Interface with; Banks, Attorney’s, Department of Aging, Department of Public Welfare, Social Security Administration, Social Services, VA Administration, Credit Card Companies and Collection Agencies. Assist RN in facility placements, organize and facilitate sale of real estate and personal belongings, maintain bank accounts, and court report filing guidelines. Investigate Medical Insurance claims, Medicaid & Medicare, customer service, financial history and pay bills.
Concord EFS (Star Systems) – Settlement Operations, 8/2002-12/2006
Resolve complex disputes in accordance with association, operating rules and regulations in the industry guidelines. Respond to various and specific requests from internal and external sources. Escalate all potential problems and or issues related to processing to the appropriate levels of management. SYSTEM: Used Internet, Asset and other systems.
MBNA Bank – Billing Dispute Analyst, 8/99 – 8/2002
Ensuring timely and accurate resolution to all customers inquires. Clearly communicating expectations to customers regarding, required documentation and resolutions. Providing accurate customer correspondence regarding case matters and ensuring accurate finance charges and credit adjustments. Ensuring customer satisfaction at all times, with potential to exceed all standards set by MBNA. SYSTEM: FDR and MBNA’s system.
Allwaste Environmental Services, Regional Group Office-Accounts Payable Coordinator 3/94 – 8/99
Keeping accurate records, of all accounting procedures, for 15 companies in the Eastern Regional Group Office. Keying in all account payable check runs, problem solving skills, expense reports, communicating with all accountants, managers, Vice President and controller. Filing, answer phones, available for all month end closings and year end closings, to assist accountants as needed. Assist with accounts receivables, and various other office duties as necessary. SYSTEM: JD Edwards version 7.3
References available upon request.
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