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Nataly  Riley

309 Laura Circle North · Memphis, TN  38001 · (901) 495-9876· nataly.riley@yahoo.com

Objectives

·         To obtain a position with a progressive company which affords me the opportunity to utilize my expertise in oncology research, healthcare, project coordination, supervision, and leadership

·         To positively impact the productivity and profitability of a company by contributing a solid base of management skills

Highlights of Qualifications

 I have acquired twelve years of experience in the medical industry · Extensive background in medical office administration, oncology research, and clinical data management· Knowledge of medical terminology · Excellent interpersonal, relationship-building, and communication skills · Maintained professional relationships with area physicians and staff · Available and willing to relocate

Professional Career Exposures

Family Cancer Center Foundation- Memphis, TN                                                        01/ 2011-Present

Clinical Research Coordinator/Data Manager

                       

I apply data from clinical research patients into numerous electronic data bases within data entry guidelines, data validity checks, data conventions, query procedures, and data validation.  I assist in the transfer of data across platforms for other users, both internal and external to Clinical Affairs. I create subject trackers and coordinate all data input for divisional internal/ external reviews for annual reports, publication support, and regulatory efforts using InfoPath and Excel programs. I coordinate the functions of the different departments and workers who work for a clinical trial in investigating new health care medicines, technologies and procedures. I supervise the staff involved in the trial and ensure that protocol is being maintained.  I ensure that the clinical trials that are being performed meet the criteria that have been set by the concerned Drug Administrative body. I support Clinical Affairs teams by ensuring that data is transcribed according to good entry practices, following the requirements set forth by procedures and regulatory authorities, and is compliant with all FDA guidelines for data validation and data integrity.  I maintain an overall knowledge of applicable regulations, regulatory guidance documents, and industry standards toward each trial that our site participates in. I review and understand each protocol thoroughly to ensure that I keep a detailed account of which visits are pending with accurate and clean data. I am certified to consent patients for all trials that our site conducts and also certified through IATA to handle biological substances, I have also received numerous certificates for all of the EDC systems that our site participates with. I possess attention to detail, goal oriented, excellent verbal communication skills, customer service, time management and timelines that compliment my everyday professional practices.

ACORN Research LLC- Memphis, TN                                                                            05/2008-01/2011

Administrative Research CRO Coordinator

                       

I was responsible for coordinating high priority activities related to the development and implementation of process across departmental lines. I was the liaison between site coordinators and Project Managers with respect to study feasibility. I helped compose, review, and capture content for SOP’s within the CRO department. I coordinated feasibility assessments of site participation, site recruitment, maintained database of site profiles, and I provided support to sites to facilitate accruals to studies and provide ongoing site management to ensure project completion with designated timelines. I created worksheets from protocols for sites and patients use with 100% accuracy. I provided ongoing site management to ensure project completion within designated timelines; I worked closely with Project Managers to provide support to sites to facilitate accruals to studies, contacted study sites on a regular schedule to obtain feedback on study procedures and identification of site-specific problems.  I applied and revised protocols in Clinical Trials.Gov to aid with providing correspondence for the sites and the patients. I generated reports that gave detail to the sites participation and their accruals for their monthly projections. I composed spreadsheets in Excel to maintain data for patient’s screening, participation within the study, patient data and enrollment logs.  I worked proficiently in the Microsoft Windows program, ADOBE, EDS System, and Power Point. I created, updated, maintained and validated our clinical study database for the provision of computerized reports for various studies data.   I interfaced internally with other departments including Regulatory, Data Management, and Clinical Trials Finance.  I interfaced externally with study sponsors and study sites.

St. Jude Children's Research Hospital - Memphis, TN                                                06/2006-05/2008

Patient Account Representative    

                                                                                                                                                             

I was the initial clinic contact, provided clinical billing systems operational and customer services to the Ambulatory Care Unit. I managed patient and family encounters smoothly and efficiently to maintain business operations and good customer service.  I coordinated patient arrivals, reconciled appointments and reconciled encounter forms and charge information utilizing Milli Scheduling System and Medical Records. I greeted patients and visitors, managed a multi-line phone, and route calls as appropriate.  Electronically generated the daily patient schedule’s, requisitions, managed the Patient Tracking System and charged process and maintained accurate billing information for Clinic Patients.

Southwest TN Community College - Memphis, TN                                                         05/2003-12/2005

Lab Assistant    

 I accessioned, processed, distributed laboratory specimens throughout the laboratory, washed glassware, sterilized and autoclaved procedures necessary for reagent preparation and waste disposal for the Department of Natural Science biology and A&P laboratories. Performed other related duties as assigned or directed in order to meet the goals and objectives of the department. I worked under the direct supervision with the Instructors or the designee for the Natural Science Department.

Medsynergies - Irving, TX                                                                                           01/1999-04/2003

Medical Accountant

I performed medical billing, insurance verification, and collected delinquent accounts by submitting third party claims and providing follow-up for the department.  Completed account resolution duties such as timely filing, pre-certifications, and contractual adjustments.  ICD-9 and CPT coding was used in order to complete incomplete claims when needed.  I also performed accounts receivable and payable for our department. Managed, monitored, and maintained specific and workers’ compensation claims from initial notification to final resolution.  Set and maintained reserves for each claim.

Inova Healthcare - Richardson, TX                                                                             02/1998-01/1999

Medical Front Office

I responded to incoming calls and initiated outgoing calls, provided customer service to plan members, providers and employer groups by answering benefits questions, resolving issues and educating callers. I was responsible for all billing and delinquency processes for assigned groups. I ensured accuracy, attention to detail and timelines of the membership and billing functions. I possessed excellent verbal and communication skills by responding to inquiries concerning enrollment processes within our site.  I billed collected premiums and reconciled payments through accounts receivable. I also maintained and reconciled premium bills, self-bill and individual billed accounts.  I assisted co-workers, specialist and managers on non-basic issues within the clinic.

Vertex - Dallas, TX                                                                                                     05/1994-02/1998

Administrative Assistant

I coordinated administrative support for project management.   I ensured timely and cost effective completion of administrative details.  I made sure that the practices and procedures used by subordinates were consistent with established procedures.  Anticipated, initiated, coordinated and followed up on administrative activities and other special projects. I dealt with diverse matters which required extensive knowledge of the Word and Excel programs.  I possessed the ability to handle sensitive situations in a mature and confidential manner.

Education

Argosy University, Phoenix, AZ

BA Psychology

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