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BELLA CONTE
309 Day Lane – Williston - Vermont -
05001 - 802-876-9876 - Bella.Conte@gmail.com
SUMMARY
Accomplished
communication professional with 10+ years in curriculum design, development and
delivery, incorporating a broad range of training tools and techniques. Proven
track record of creating a revenue-producing training program for company
software. Experience includes:
Ÿ Conducting needs
assessments, designing, developing, implementing and evaluating interactive
adult training programs
Ÿ Delivering training on-site
as well as via WebEx
Ÿ Creating relevant course
materials: participant manuals and reference guides, facilitator guides, Power
Point presentations, exercises and examples, job aids, and evaluations.
Ÿ Working with software
developers testing software and recommending changes based on end-user feedback
Ÿ Maintaining documentation
for systems and operations on company SharePoint site.
Ÿ Acting as a key contributor
in training 400+ Financial Consultants and 35 Operations Specialists during a
major operations system conversion, company acquisition and corporate
re-branding initiative
Ÿ Creating and maintaining
company WebHelp using MadCap Flare.
PROFESSIONAL
EXPERIENCE
iSYSTEMS, LLC. Jun,
2011 - present
Documentation / Media Specialist
Maintained company WebHelp site, incorporating system
upgrades, new systems features and functionality.
Ÿ Developed new documentation
standards for all end-user electronic and hard-copy documents.
Ÿ Responsible for publishing
release notes on the company website.
Ÿ Worked with IT and Custom
Programming, editing and updating documentation to comply with writing and
formatting standards.
BAIN
& COMPANY Feb,
2011 – Jun, 2011
Contract:
Instructional Designer for
global end-user training program supporting the release of new proprietary
software.
INFORMATION
MAPPING, INC., WALTHAM, MA
Apr, 2010 – Jul, 2010
Contract:
Content Developer / Technical Writer
Lead
Technical Writer for client (Bridgewater Associates) project revising paper and
electronic documentation supporting 20+ systems, processes, and procedures, for
which the IT group is responsible.
INFORMATION
MAPPING, INC., WALTHAM, MA Mar,
2009 – Dec, 2009
Contract:
Content Developer / Technical Writer
Leader
of the Information Mapping content development team, acting as liaison to the
client’s (EMC) Project Manager.
Ÿ Tracked project progress of
IMI team members and produced weekly Status Report for the project managers
Ÿ Edited and reformatted
existing client documentation in preparation for content migration to a new
client Wiki
Ÿ Imported documents to the
client Wiki
BELLA CONTE, page two
THENEXTROUND,
INC., FRAMINGHAM, MA Mar,
2008 – Jun, 2008
Senior
Training Specialist
Designed
and facilitated training to new and existing clients using the TNR Solution
software via on-site courses and WebEx sessions.
BENTLEY
SYSTEMS, INCORPORATED, MAYNARD, MA Aug,
2006 – Mar, 2008
Senior
Training Professional
Created,
developed and implemented a comprehensive new training program that includes
end-user training, system administrator training, and a train-the-trainer
course. Courses concentrated on educating new and existing clients on the
Optram System’s capabilities, navigational techniques and product features.
Ÿ Maintained all system
documentation
Ÿ Designed/implemented a
Sales Training Program educating Sales Colleagues about the Optram System
Ÿ Responsible for estimating
training time and budgets for client proposals
Ÿ Recipient of an Outstanding
Achievement Award at Bentley’s company-wide annual sales meeting for creating a
training program for the Optram product line
CCO
INVESTMENT SERVICES CORP., QUINCY, MA Jun,
2004 – Jul, 2006
Investment
Training Specialist
Responsible
for developing and providing ongoing training and communication to new and
existing Operations Specialists regarding modifications to transaction
processing, workflow, and operations procedures.
Ÿ Facilitated monthly
Operations training for Financial Consultants new to Citizens Bank, including
brokerage product information, documentation requirements, and procedures for
opening and maintaining customer accounts
Ÿ Key contributor in training
400+ Financial Consultants and 35 Operations Specialists during a major
perations system conversion, company acquisition and corporate re-branding
initiative.
PFPC,
INC., RETIREMENT SERVICES DIVISION, WESTBORO, MA Jun, 2001 – May, 2002
Senior
Training Specialist
Designed,
developed and delivered training programs for internal and external clients:
Ÿ Technical training on
PFPC’s proprietary record-keeping system for Defined Contribution plans
Ÿ General financial industry
training
Ÿ Compliance/tax law training
relating to ERISA and the impact of the EGTRRA legislation on the Retirement
Services industry. Division relocated to Minneapolis, MN.
EDUCATION
BOSTON
UNIVERSITY, SCHOOL OF PUBLIC COMMUNICATN, BOSTON, MA
Bachelor
of Science degree, Public Relations and Business Communication
TECHNOLOGY
Experienced
using Microsoft Word, Power Point, Excel, Outlook, MadCap Flare, Camtasia,
Adobe Captivate, and Information Mapping Formatting Solutions.
Experienced
with SharePoint and SAP as an end-user at previous companies.
PROFESSIONAL
AFFILIATIONS
Member,
American Society of Training and Development (ASTD)
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