Manager Security Access and Internet Operations Team Sample Resume Format in Word Free Download

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Hanna Mitchell

309 SW. High Meadow • Bentonville, AR 72001

Tel 501-909-9876 • hanna@yahoo.com

Qualifications summary

Multifaceted IT Security Professional with ten years experience troubleshooting computer based systems, preventing unauthorized use and potential security breaches, controlling and monitoring operating systems, installing application programs, configuring and testing systems, and performing malfunction analysis and resolution. Proactive leader with a talent for driving profit and revenue, reducing cost, and managing cross functional teams in multi-platforms that maximize productivity levels. Experience covers a vast area of analytical skills and knowledge with an emphasis in attack detection and resolution, network engineering, wireless infrastructures, VOIP, and managing data migration. Possesses a unique talent for delivering highly complex technical information in terms and concepts that end users can readily grasp. Adept at collaborating with team members at all levels of business due to refined interpersonal skills coupled with excellent communication skills.

·        Security Analysis	·        Systems & Network Upgrades	·        User Training & Support
·        Network Connectivity Issues	·        Business Process Optimization	·        Device & Data Migration
·        Application Administration	·        Disaster Recovery Planning	·        Hardware Troubleshooting
·        Customer Service	·        Vendor Relations	·        Software Troubleshooting

Career Highlights

Wal-mart Stores, Inc. – Bentonville, AR                          2001-Present

Manager, Security Access and Internet Operations Team (2009-Present)

Strategic and tactical management in areas of attack detection and incident management for company applications and networks 24/7 with high availability in more than 6,000 systems world-wide. Identify and prevent unauthorized use and potential security breaches from both internal and external sources. Develop and maintain customer relationships through ongoing meetings to ensure agreement regarding strategy, objectives, fielding customer requests and inquiries, and setting priorities based on customer expectations.

·        Successfully manage more than 8M accounts for more than 2.5M associates world-wide.

·        Control expenses and effectively utilize resources by estimating future needs, addressing over- and under-allocations, and considering financial resources to develop and manage a comprehensive budget.

·        Guarantee quality services and products at affordable rates through effective management of the contractor and supplier process, including determining competency, confirming work meets agree-to terms and conditions, and approving invoices in a timely manner.

·        Facilitate team member commitment to business, increase productivity, and create positive work environments by interviewing, managing, coaching, training, and evaluating 16 highly productive associates in addition to 18 contractors knowledgeable in Internet and Information Technology Security.

·        Ensure business needs are met and improve efficiencies by evaluating the ongoing effectiveness of current plans, programs, and initiatives through consultations with business partners, managers, and co-workers.

·        Maximize the customer experience with requesting security access by developing a service catalog through lowering the service level agreement by 20%.

Supervisor, Network Engineering Communications Support Team (2008-2009)

Leveraged extensive management and technical experience to plan, direct, and support technical operations. Identified and maximized opportunities to utilize resources and improve operations through collaborations with customers, staff and other members to the divisional management staff.

·        Translated corporate and functional business objectives into tactical executable projects through effective collaborations with senior management, senior technical staff, and peers.

·        Increased productivity by 5% and reduced customer impact by 30% due to streamlining the coding, sorting and prioritization process for customer inquiries.

·        Delivered a VOIP phone rollout to more than 3,000 associates on-time and under budget.

Wireless Network Engineer, Network Engineering Wireless Infrastructure Team (2006-2008)

Maximized technical capabilities, reduced cost, and increased efficiencies of stores, distribution centers and home offices world-wide by formulating, developing, and implementing integrated wireless network architectures.

·        Saved the company more than $300M by managing a wireless infrastructure refresh project in more than 2,000 stores/clubs that significantly reduced costs for each facility.

·        Ensured smooth system conversions by effectively planning and coordinating utilization and capacity, involving configuration and testing with vendor.

·        Facilitated system and data protection by developing and maintaining procedures for backup and recovery, virus scanning and access control.

·        Reduced cost, increased efficiency, and improved manageability by implementing a new store design that included lightweight access points and controllers such as a WNMS.

·        Performed network design and architecture using HR-DSS, ERP-OFDM, and OFDM technologies in WLANS.

Data Center Migration Project Coordinator, East Data Center Move Team (2005-2006)

Facilitated a data center migration with no unplanned impact to day-to-day business operations by developing a project critical path, driving milestones, and effectively coordinating 13 infrastructure areas to move 3,756 devices from a pre-existing data center to a newly constructed data center.

·        Promptly resolved daily issues and roadblocks associated with system moves and project plans for infrastructure areas.

·        Ensured that devices, systems and the monitoring environment worked effectively and efficiently by producing reports on detailed analysis and ongoing status as it pertained to performance, issues, and tracking of suggested remediation steps.

·        Established strong partnerships and improved communication by coordinating dialogue strategy between division and customer areas and infrastructure and application areas.

Senior Network Administrator (2004-2005)

Network Engineering IP Allocation Management Team

Effectively troubleshot more than 1.5M devices in Wal-Mart stores, distribution centers, and home offices.

                                                                                                                                      

·        Troubleshot networking technologies including DHCP, BOOTP, DCS, DNS, and SNMP protocols.

·        Ensured seamless file sharing by maintaining network file synchronization schemes.

Network Engineering Store Team

Monitored the trouble shooting of devices as well as administered system upgrades.

·        Introduced new technologies and innovations by upgrading networks from 256 to T1 circuit connections in more than 3,000 stores.

·        Improved network communications both domestically and internationally by developing network designs based on extensive knowledge of the Internet, database systems, and programming processes.

Systems Programmer, Integrated Voice Recognition Team (2001-2004)

Gained technical knowledge of current hardware, operating systems, and standard development tools. Debugged and maintained live devices on production networks.

·        Instrumental in the management of local area networks due to ongoing support.

Education

Bachelor of Science in Computer Systems Engineering, University of Arkansas Fayetteville, AR, 2003

Technical Skills

·        Operating Systems

ü  Windows XP, Windows 2000, Windows 2003, Windows 7

ü  UNIX

ü  Microsoft Active Directory

ü  DOS

·        Networks

ü  Cisco 2000, 3000, 4000, and 6000 Series Networking Systems

ü  LAN, WAN, VLAN, VPN

ü  VOIP

·        Software

ü  Microsoft Systems Management Server (SMS) Software

ü  Microsoft Office (Word, Excel, PowerPoint, Access, and Outlook) 2003/2007

ü  HR-DSS, ERP-OFDM, and OFDM

ü  DHCP, BOOTP, DCS, DNS, and SNMP Protocols

ü  Java, SQL

ü  Active Directory, Group Policy

ü  Norton Ghost, Symantec Ghost, Windows Deployment Services

ü  Windows Remote Desktop, Net Meeting, PC Anywhere, Skype, VMware, Virtual PC

ü  Desktop Security Products (McAfee, Norton), Personal Firewall, SSL VPN

ü  Removal of Viruses, Anti-spyware, and Malware

ü  DHCP, DNS, Ethernet & Token Ring Protocols

·        Hardware

ü  Mother Boards

ü  Domain Controller

ü  Video & Sound Cards, Memory Chips, SCSI Controller Cards

ü  Tape Backup Drives, CD-Rom Drives

ü  Desktops, Laptops, Scanners, and Printers including Dell, HP, IBM and Workstations

ü  PDA’s and Blackberry Devices 

·        Languages

ü  C++, Unix Shell Scripting, Perl, and HTML

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