Maintenance Administrator Sample Resume Format in Word Free Download -->

Maintenance Administrator Sample Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
                                                  
Sophia Belcher

309 W. Lunt Ave Chicago, IL 60001

(773)262-9876

                                                                           sophia@yahoo.com

 
CUSTOMER  CARE PROFESSIONAL

Summary
·     Resourceful professional with more than 20 years’ successful experience in Customer Service, technical training, problem solving techniques within an inbound, high call volume, call center environment.
·     Outstanding Trouble-shooting, Multi-tasking, Inbound Sales and Dispatch Operator experience as well.
·     Possess strong Computer skills and Extensive Training in online repair.
·     Excellent working knowledge using both IBM, Lotus 1-2-3,  Microsoft Excel, WordPerfect, Microsoft Word, Microsoft Office, some Java and Power Point   Support.
·     Overwhelming and Proficient  Knowledge in Centrex, Avaya, and LAN/WAN systems.
·     A team player, acknowledged as “First in Regional Excellence” and "Superior Customer Service Representative”. 

Synopsis of Achievements
·     Increased and Maintained Customer Satisfaction
·     Top Sales Representative in Regional Sales.
·     Top Excellence as a Team Leader and a People Person.

Work Experience
AT&T  Chicago, Il
2002 -2010

Maintenance Administrator

·     Working to insure excellent repair of Residential and Business Phone service by locating & fixing problems with equipment and phones lines covering 13 states, responsible for more than approximately 6,000 individual and corporate accounts monthly.
·     Coordinating with other departments to resolve inquires including repair of Circuits and Multiple Trunk lines.
·     Quickly and effectively solve customer challenges.
·     Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
·     Strong duties of training , motivating,  and supervising customer service  employees as a Team Lead (Jeopardy Cop)
·     Exceptional at proving information of various products and services to clients.


ILLINOIS BELL TELEPHONE, (AMERITECH-SBC), Customer Service Representative
1995 - 2002

·     Instrumental in increasing my revenues to $1000.00/days
·     Received Inbound Calls in opening new accounts, upgrading               and/or transferring accounts to new locations                     
·     Processed orders accurately, and in an effective matter.                                                    
·     Handled Billing issues regarding, payment, credit, disputes and explanations.                      

Education                                   DePaul University (Communications/Theatre)               1983-1985

                                                   Columbia College (B.A. Degree in Communications)            1985-1988


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