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DIYA Cassiday
309 E. Maple Street * Wabash, IN 46001 * Telephone: (260)
563-1230
Email: diya@live.com
Certified IT Technician able
to perform upgrades run diagnostics, debug, and assist end users.
PROFESSIONAL PROFILE
·
Ability to work independently or with a team
·
Clear understanding of micro-operating systems
·
Able to read, interpret and implement policies and
procedures
·
Capable of troubleshooting, repairing, and
maintaining computer equipment
CERTIFICATIONS
A+
Network+
Security +
MSSC (The
Manufacturing Skill Standards Council) CPT (Certified Production Technician)
TECHNICAL SKILLS
- Microsoft
Windows and software support
- DOS and
Microsoft TCP/IP, running virus diagnostics
- PC
evaluation and help desk duties and network cabling
- Document
storage/retrieval imaging system, printers and plotters
SUPERVISION / MANAGEMENT SKILLS
- Instruct
employees on policies and procedures and health codes
- Supervised
10-12 employees and worked as a member of the team to complete tasks
- Completed
employee evaluations and performed other duties routine and complex
EDUCATION
Northern
Michigan University (Marquette,
MI)
- Bachelors of Science –
Earth Science/Geography
Ivy Tech
Community College (Kokomo, IN)
- Associate of Applied Science - Computer
Information Technology: PC Support & Administration
- Technical Certificate - Computer Information
Technology
Honors: 3.85 GPA / Member Phi Theta Kappa
International Honors Society
EMPLOYMENT HISTORY
Harvey Industries - formerly
Hayes Lemmerz (Wabash, IN)
Nearly
10 years with the company in various positions testing, inspecting, maintaining
quality control, running diagnostic checks on metals and aluminums, troubleshooting
mechanical failures, and assisting in research, development and defect analysis
of current and future products
·
Machining
Operator 2009
- Present
·
Lab
Technician 2005
- 2008
·
CNC Operator and Production Technician 2002 - 2004
Computer
Technician (Intern) Visionary
Computers (Wabash, IN) 8/2009
- 11/2009
·
Software
Support: upgrades, updates, installations, and troubleshooting computer issues
·
Maintenance:
hardware and software repair, scanned for viruses, research for technical
solutions
·
Customer
Service: Assisted technicians in servicing customers’ business and home
computer systems
·
Teamwork:
Assisted technicians with other routine and complex computer issues
Machining and Lathe Operator Amcast Automotive (Gas City, IN) 2004 - 2005
·
Operated
lathe that machined wheels for GM cars
·
Inspected
parts for blemishes, bad tool inserts, and other quality defects
Assistant
Supervisor Northern Michigan University
(Marquette, MI) 1997 - 1999
·
Supervised
10-12 cafeteria employees
·
Ensured
customers had fully stocked, clean buffet and salad bar
·
Trained
staff, completed evaluations, implemented rules of conduct, policies and
procedures
Diya Cassiday
(260) 563-7896
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