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Legal Operations Manager – Assistant Director
Professional
Experience
Education &
Professional Credentials
Download Resume Format
Joyce
A. Stockdale
(603)
303-3635 24
Green Road • Raymond, NH 03077 jas_october@msn.com
Legal Operations Manager – Assistant Director
Creative, consistently successful
supervisor and department leader who delivers strong and sustainable gains in
performance, productivity, and profitability in top ranking companies. Offer
15+ year career as highly successful trainer and motivator of both new and
experienced legal teams. Expertise in conducting monthly and annual performance
reviews, addressing sexual harassment issues, managing behavior improvement
plans, and hiring and training employees. Skilled in researching, costing,
implementing, testing, and completing projects. Proven strengths in strategy
improvement and implementation, staff development, and revenue growth.
Exceptional communicator, negotiator, and motivator.
·
Strategic
Planning
·
Document
Preparation
·
Conflict
Resolution
·
Motions
·
Project
Management
· Skilled with analytical reporting using
advanced excel features, tables and charts
|
·
Case
Management
·
Performance
Improvement
·
Process/Policy
Development
·
Attendance
Monitoring
·
Sexual
Harassment
· Microsoft Office (Access,
Word, Excel and PowerPoint)
· Budget creation and
compliance
|
·
Legal
Briefs
·
Regulatory
Compliance
·
Organizational
Direction
·
Workflow
Management
· Employee Evaluation
· SQL & Crystal Reports
· Business plan
· Manage Attorney Contracts
|
Professional
Experience
GLOBAL ACCEPTANCE CREDIT COMPANY,
Arlington, TX
Top
purchaser, servicer, and reseller of distressed consumer debt, generating
$5M–$10M in revenue annually
Legal
Department Supervisor (2004–2010)
Specifically hired
to develop and implement best practices, procedures, guidelines, and goals for
contract network attorneys and legal department personnel, expanding small
department. Worked in cooperation with upper management, providing advice and
counsel on litigation and other legal matters. Created and revised policies and
procedures to conform to legal requirements, drafted, reviewed, and modified
documents, and informed management on progress and results of court cases.
Hand-selected outside legal counsel to handle cases placed nationwide,
facilitated daily operations of legal department, supervised support staff, and
ensured department remained compliant with regulations. Managed departmental
budget and attorney relations and oversaw case assignments, ensuring balanced
workloads for employees. Executed all HR-related functions, including hiring
and training, monitoring attendance, observing and analyzing performance, and
coordinating workflow of legal staff. Conducted research to collect and
assemble
data for databases; was responsible for designing, testing the databases used
for collecting data and department efficiency.
Data output; made data chart presentations, coded variables from
original data, conducted statistical analysis as and when required; provided
summaries of analysis.
ü Drastically
increased gross revenue recoveries by 60%–75%, doubling revenue each year.
ü Decreased
departmental costs from 88% to 43% in 1 year.
ü Exceeded
monthly delinquency and loss recovery goals by 18%.
ü Liaised
effectively between department leaders and staff to quickly resolve conflicts.
NATIONWIDE
CREDIT, INC.,
Phoenix, AZ
Collection
agency consisting of more than 1.7K employees globally
Legal
Department Collection Manager (1997–2004)
Promoted to
Collection Manager position after mastering responsibilities as Unit Manager
and Team Manager for growing agency.
Directly supervised 10 employees, completing all recruitment, training,
and performance evaluation. Provided legal advice to upper management, designed
policies and procedures, and wrote and revised legal documents. Offered budget
recommendations, informed management of applicable new laws, and selected legal
counsel to handle nationwide cases. Ensured compliance with company and legal
regulations, resolved complicated disputes, and maximized staff productivity.
Investigated and responded to legal and regulatory inquiries and complaints.
Negotiated and settled lawsuits filed against clients.
ü Awarded
Manager of the Month 32 times and Manager of the Quarter 8 times for
performance excellence.
ü Tripled
legal department’s gross collection recoveries from $600K to $1.5M.
ü Supervised
165 attorneys in 50 states, ensuring client and corporate requirements were
consistently met.
ü Tracked
processes and identified opportunities to streamline procedures, increasing
production by 42.7%.
ü Developed
and retained employees, achieving turnover rate of less than 1%
ü Created
and implemented department procedure manual.
FITNESS
PLANET,
Phoenix, AZ
Small
gym consisting of 9 employees
Litigation
Paralegal and Notary (1995–1997)
Researched and
prepared legal documents, letters, dispute responses, contracts, and promissory
notes. Analyzed data, suggested solutions to problems and cases, maintained
case files, and filed pleadings. Scheduled depositions, trials, and hearings in
Small Claims Court.
ü Successfully
evaluated, resolved, and managed case files, minimizing loss.
Education &
Professional Credentials
Master
of Business Administration, University of Phoenix, Phoenix, AZ: 2004
GPA:
3.8
Bachelor
of Science, Justice Studies, Arizona State University, Glendale, AZ:
2001
Alpha
Phi Sigma Criminal Justice Studies Honors
Golden
Key National Honor Society
GPA:
3.5
Associate
of Arts, Paralegal, Academy of Business College, Glendale, AZ:
1995
Obtained
Westlaw Certificate
Certificate –
Lexis
Nexis Risk & Information Analytics Group
Proficient in
Microsoft Office, Hubbard, Inter Office, CUBS, Debt Master, Qon Tango
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