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JOY  KEARLEY

Executive Assistant / Paralegal

309 Plantation Oaks Blvd, Unit 1615 Orange Park, FL 64001

joy@gmail.com C: (904) 655-9876

EDUCATION

2008 Keiser University Jacksonville, FL Associate of Arts Degree in Paralegal Studies

2004 University of Phoenix Jacksonville, FL        Associate of Arts Degree in General Studies

WORK EXPERIENCE

Citizens Property Insurance Corporation (Premier Staffing Services)     Jacksonville, FL

Legal Bill Review Specialist                                                                                            July 2, 2012 – March 2013

(Temporary contract position)

·         Review legal/litigation invoices from Citizens attorneys for over charges, duplications, and various   other issues to comply with Citizens Guidelines,

·         Judgment/decision making for situations that are not outlined clearly in guidelines.

·         Reports generated for numbers and statistics to immediate manager and/or team lead as requested.

Consumer Attorney Services, PA                                                          Jacksonville, FL

Supervising Paralegal & Legal Training Coordinator                                        October 2011 – March 2012

·         Drafting of responsive pleadings for clients with legal representation in over 27 states (including judicial and non-judicial),

·         Gathered financial paperwork from clients in order to form loan modification packets for possible submission for approval with their individual lender,

·         Supervised 12 paralegals and case managers,

·         Coordinate action plans with managing attorneys in regard to employee performance, of counsel, and other pertinent organizational tasks,

·         Handled all sale date clients from Welcome Calls through resolution or research and/or negotiate alternatives to foreclosure,

·         Second voice to escalated calls, cancellations, not served to served process, and complex issues,

·         Created and set up training program for paralegals and case managers all in one (included PowerPoint, Agenda, and Exhibits),

·         Foreclosure alternative solutions assistance such as bankruptcy, short sales, eviction delay, Deed in Lieu, Cash for Keys programs,

·         Explaining the foreclosure process and loan modification to clients in different stages of default.

Jacksonville Area Legal Aid, Inc.                                                                                                     Jacksonville, FL

Executive Administration Paralegal to the Executive Director                            August 2007 – October 2011

·         Pro Bono Referral Coordinating and assisting in placement of pro bono cases,

·         Filing online of Social Security appeals (Requests for Reconsideration and Requests for a Hearing),

·         Grant research and Fund raising research, writing, and reporting,

·         Event coordination (both outreach and fund raising),

·         Travel & training arrangements,

·         Client escalations and grievance procedures,

·         Coordination with Board of Directors, Building Board of Directors, and Client Advisory Board for schedules, agendas, and meetings,

·         Coordinating meetings with political figures such as Mayors office, City Hall, and City Counsel,

·         Consumer law/predatory lending (auto loans, payday loans, credit cards) and foreclosure defense,

·         Drafting of various pleadings, including subpoenas, and summons- in circuit civil and federal formats,

·         Coordination and/or scheduling of court hearings, depositions, mediations,

·         Conduct and complete initial and follow-up interviews with clients,

·         Draft client and opposing counsel letters

·         Perform various filing, organizing, copying, mailing, and scanning duties,

·         Schedule group meetings and coordinate attorney’s schedules,

·         Coordinated and created an outreach workshop with a JALA attorney for both Duval and St Johns County (including setting up locations, technology, and presenters).

·         Responsibilities also include grant researching, reporting, and creating presentation tools (electronically or hard copy) for attorney presentations.

CSX Transportation                                                                            Jacksonville, FL

Payroll Help Desk Associate                                                               August 2006 – January 2007

·         Resolved payroll issues with employees, internal departments and outside vendors

·         Assisted customers in a high volume, call center environment and dealt with issues on an individual, case-by-case basis

Employers Mutual, Inc.                                                                      Jacksonville, FL

Claims Adjuster                                                                                   2004 - 2006

·         Processed medical claims according to company guidelines

·         Assisted company’s self-employed and small interest group customers consistently

Humana Insurance                                                                             Jacksonville, FL

Manual Calculations Claims Adjuster                                                             1997 – 2002

·         Claims adjudication; conducted outbound calls to facilities for inquiries

·         Gained greater understanding of medical terminology, ICD-9 and CPT coding

·         Completed manual calculations; input information into computer daily for contracts too complex for a one-system application

SKILLS

§ Skilled in handling escalated situations on the phone or in person

§ Inter-department conflict resolution

§ Extremely well organized

§ Knowledge of Microsoft computer programs, including Excel (basic), Outlook (intermediate), PowerPoint   (experienced) , and Word (intermediate).

§ Good typing skills around 45 words per minute (tested)

§ Legal Research- Westlaw & Lexis Nexis  

§ Florida Registered Notary

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