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Summary
Mr. Patel had decade of professional experience managing large scale
UNIX system infrastructure in telecommunication, financial and retail/health/pharmacy
industries, serving clients including Goldman Sachs, CVS Caremark and
Mediaring(Spice Group) comprising Sun, Linux, Cisco router, switch and secure
access appliances. Acquired expertise in system deployment life cycle from
system procurement to designing, initial installation and configuration.
Developed ability to take challenge and creativity to research and implement
new technology. Excellent OS and hardware troubleshooting skills.
Industries:
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Financial, Retail Pharmacy, Telecommunication
(VOIP), Travel, Technology
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Functional Areas:
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Unix Systems Administration,
Capacity planning, Proactive monitoring of Unix systems via scripts, H/W and
OS troubleshooting, Disaster recovery
solution for Linux/Solaris OS, Centralize configuration management, Network
administration, NIS, NFS, DNS administration, Custom LAMP stack build, CVS, Task automation via bash/perl scripts,
Procedure documentation, OS upgrade, Automate postbuild on new systems using
postbuild scripts, Open Source package build & configuration.
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Skills Profile
Application Package:
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MRTG, Cacti, RackTable, cfengine,
ssh, Apache, CVS, RCS, NIS, NFS, DNS, EMC Networker, Bacula backup,
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Databases / DB Tools:
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Sybase, UDB, MySQL, Informix
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Desktop Tools:
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Microsoft Office Products.
Microsoft 2003 server.
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Techniques:
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Host modeling for spawning new
deployments, configuration management, scripting for repetitive tasks. OS replication for Disaster planning,
RPM/Sun-package packaging. LAMP integration.
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Operating Systems:
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Unix, Linux [ RedHat Enterprise 3.0-5.4], Solaris 8-10, KVM/XEN/OpenVz/Citrix.
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Programming Languages:
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Bash, Awk, Perl, C
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Professional Experience
Client : CVS Caremark,
Woonsocket, RI
Retail /Pharmacy
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08/11 - present
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Lead Unix Systems Engineer
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CVS Caremark, an integrated
provider of prescriptions and related health services which provides
end-to-end solutions of product and services to 4 million customer everyday.
Mr Patel was lead Unix systems
engineer to provide disaster recovery plan for cvs.com application servers by
providing concept to Proof of concept and implemented/integrated to existing
production servers.
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Presented concept on how to
quickly restore production OS from primary production site to DR site with
minimal human interventions. All changes to primary production site are in
mirror to DR site OS.
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Transform concept to a
working model and presented proof of concept to management and DR team for
approval.
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This concept reduced current
CVSCaremark DR recovery plan for Linux systems from 24-36 hours to merely
minutes to recover system on DR side.
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Programmed scripts and
package into rpm to setup and configure DR host.
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Conducted training for CVS
caremark System Admins on how to setup, configure and troubleshooting DR host
during normal operations.
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Process documentation with
concept to technical overview along with Runbooks for production support and
execution of failover during test or emergency DR process.
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Keane, Inc.
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11/10 – 8/11
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Client : Goldman Sachs
Banking / Finance
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11/10 – 6/11
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Unix Systems Administrator
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For a global investment firm, Ms. Pratish provided Level-III
support for High availability environment comprising Unix systems and was
part of eight global SA escalation team. The team is responsible for troubleshooting
all UNIX OS ( RedHat 5.3.2 and Solaris 5.8/5.10) and infrastructure related incidents.
Also engaged in troubleticket resolution, postbuilds. Initial setup and
configuration of DR systems followed by pre-prod failover tests. Emergency
and schedule failover/failback for BCP. OS refresh on Data servers hosted on
Linux REL. The team was also involved in
planning and execution of internal projects.
The key goals of the engagement were to minimize incident response and
resolution time, mitigate risk, & provide efficiencies for Business
application UNIX systems.
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·
Efficiently provided Level 3
support related to RedHat-Linux/Solaris OS issue along with troubleshooting
network services like NIS, NFS and AFS. Centralize configuration management
commits via cfengine.
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Administration and execution
of schedule maintenance task on large set of globally disperse 29,000+ hosts.
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Remediating HP DL-385-G1/2
and DL580/585 G ilo’s using
hponcfg. Familiar with other HP h/w
monitoring and configuration CLI like hpacucli and hpasmcli.
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Plan and coordinate system
move with various team including application owner/administrator, storage,
network and datacenter to efficiently move systems in tight schedule
maintenance window.
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Standardize post build,
initial setup and config-manage model server for new set of application
group. This practice reduces deployment timeline, centralizes configuration
management and assures high degree of compliance guarantee.
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Postbuild and initial
configuration of various DR systems running application from simple
web-applications to database. Failover test for all pre-production hosts to
ensure business continuity during any failures. Performed emergency and
schedule failover of hosts between redundant sites.
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Performing schedule
maintenances like OS for application database servers. LVM2
configuration/maintenance on external storage like EMC Clariion and EMC symmetrix
array. Reordering LUNs after OS upgrade to use same raw devices use by some
Database.
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Upgrading infrastructure
software via scripts to large set of hosts.
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Large scale upgrade of all
McData to Cisco Fabric switch. Remediating powerpath software on linux and
solaris host to supported version as per EMC supported upgrade matrix.
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Engage with application team
to adopt new infrastructure technology like virtual computing and cloud
computing to internal clients. Reducing 10% of datacenter space by counseling
clients to migration there light weight applications to virtual host.
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Using bash/awk and perl
script to automate tasks.
·
Documented procedure and
runbooks so as to transform standard tasks to level 1 and 2 support team to
minimize support calls to BAI.
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Remediating backup failure
trouble queue.
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Environment:
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Linux & Solaris systems, NAS (netapp), SAN
(EMC), Dell R710, HP DL-385/585 G1-6, Sun
4500, V440, V240
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Mediaring Inc.,
Fremont, CA (NY Operations)
Technology/VOIP
telecommunication
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08/2001 – 11/2010
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Sr. Unix and Network Administrator 4/2008
– 11/2010
Unix and Network Administrator 8/2001
– 4/2008
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Mr Patel advance to Sr. UNIX and
Network administrator role to provide leadership for VOIP technology
infrastructure located at two datacenters in LA and NY. Manage large scale
UNIX[ RedHat Linux 4//5.3.2/5.4 & Solaris5.8/5.10] server administration
along with infrastructure design to
capacity planning & proactive monitoring.
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·
Administered large scale
network comprising Sun and Linux servers including server installation,
network configuration, securing the system, repetitive task automation using
Perl and Bash scripts, troubleshooting and hardware/software upgrades.
·
Evaluated various virtualization
technology like Xen, KVM, Citrix and OpenVZ, test for key factor like
scalability, security, manageability. Currently involved actively in
consolidating 45 web/mail/dns application servers into 5 Dell R710 saving 30%
of total rack space.
·
Sun storage configuration in
SAN & DAS config using FC3510 and FC3511, along with monitoring via Sun
Diagnostic reporter and script using sscli tool.
·
As a team design redundant
setup for key RealtimeBusinessSystems. Accomplish goal to failover systems in
less than 10min.
·
Successfully setup Mediaring
POP in NY by evaluating various datacenter to ordering and provisioning
data/voice circuit(T1,DS3 and Fiber Gig ckts), design multi-home redundant
network, intra-building switch trunking via fiber local-loops, vlan
design/configuration and implemented back-to-back security appliance for
billing servers.
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Source configuration and
building binaries for Apache, PHP and MySQL on linux from opensource using
latest sourcecode. Initial configuration of Apache webserver to improve
performance, integrating PHP configuration. Functional testing of LAMP
integration using php and mysql snippets. Modified php configuration as per
user needs. Upgrade LAMP component in an event of SecIncidents generated from CERT about
security holes in any of LAMP components viz, apache/openssl/php. Used
GlobalNameSpace concept to build LAMP for easy upgrades of LAMP components
via soft links
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Developed rpms and pkg
streams with pre/post installation scripts to automate software upgrades.
·
Used bash, sed and Perl to
automate most of the daily activities like log monitoring, log
rotation/purging, proactive systems monitoring including disk error detection
using SMARTctl and iostat.
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Performance monitoring and
tuning on UNIX systems using vmstat, iostat, sar and ksar utility.
·
Provision systems to cacti
monitoring which provides capacity planning data for each server.
·
Maintained company’s own
Primary and Secondary DNS servers. Upgraded DNS servers OS and bind software.
Modifying zone data to add/remove/modify in Bind. Migrating DNS servers from
ISP IP-prefix to company’s own IP-prefix.
·
Provisioning and monitoring
network equipment and Unix systems logs via centralize syslog-ng server to
alert via pager in case of unusual events.
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Maintenance activity planning
as per ISO standards which includes preparation of technical execution of
commands, test plan and rollover steps.
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Proactive monitoring of core
network equipments using Nagios. Monitoring interface and BGP status.
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Administration and acl push
for PIX and netscreen Firewall.
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Qmail server & sendmail
client administration and configuration.
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Implemented user
authentication for 350+ system via OpenLDAP.
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Daily backup of key systems
via Network Backup software - Bacula.
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Trouble tickets resolution
from NOC including all security incidents on daily basis.
·
Interfaced with vendors to
evaluate and implement new software and hardware products.
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Updating internal wiki with
new procedures, troubleshooting steps for common issues.
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Documenting all changes in
datacenter equipment’s via Racktable and proprietary EMS system.
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Rotational 24/7 support for
production systems.
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Environment:
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Linux & Solaris systems, SAN (Sun Storage-
FC3510), Dell PE 2x50, R610, R710, Sun
V480, V440, V240
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Century Software Consultant Inc., NJ &
People.com Consultant Inc., CA
Clients :
2wire Inc, San Jose, CA
Ishoni Networks, SantaClara, CA
Quovera.com, SanJose, CA
Managemark.com, Sunnyvale, CA
done.com, San Mateo, CA
thetrip.com, Denver, CO
Graphnet Data Communications, NJ/NY
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12/1998 – 08/2001
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Unix Systems Administrator
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For various startup companies throughout USA Mr. Patel performed
systems administration in development and production environment, developing
standard postbuild using scripts and custom rpms. The major projects during
this assignment were designing and implementing backup solution for entire
trip.com site. Other projects of
various sizes undertaken during the engagement were client specific
enhancements and for day to day Unix systems administration.
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Linux server installation and
configuration for development and production environments, which includes
compiling & configuring opensource softwares, LAMP (Apache, MySql and PHP
) with mod_ssl, perl 5.6.1 with few
CPAN modules like Net-FTP server, Digest-MD5, libwww-perl, XML-simple…etc ,
Resin 1.2
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To reproduce the development
and production environment efficiently and quickly by using kickstart on RH7
linux systems.
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Building/configuring secure
syslogd server using syslog-ng to facilitate centralizes logging.
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Syncing web-contents using
rsync.
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Coordination with the
developer to resolve UNIX related problems.
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Building custom RPMs and post
installation scripting for kickstart automation.
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Upgrading storage resource on
netapps filers, and maintaining them.
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Outlining procedures for
daily, weekly and monthly maintenance.
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Performing day-to-day trouble
ticket resolution.
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Designing a Monitoring system
using SiteScope.
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Designing and installation of
backup and network monitoring system. The Backup systems included designing
and installation for a total of 60 different clients (WWW Servers, Search
Servers, Sybase 11 Database Servers, Resonate, FlightView Servers etc.)
including redundant backup Servers.
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24/7 support for production
systems.
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Environment:
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SCO, Linux and Solaris systems,
Intel, Sun Ultra Sparc 80, 420
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Education
B S in Physics
MS in Physics ( Specialized in
Solid State Electronics )
Sardar Patel University
INDIA
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Certification
Diploma, Computer Software
Engineering, India
Advance Diploma in Computer Hardware
and LAN Engineering, India.
Advance PIX and Netscreen Secure
access
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