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Ruby Mackey

309 W. Washington Blvd.

Chicago, IL 60001

(773)793-9876

E-mail: ruby@yahoo.com

EXPERIENCE

Visionworks, Atlanta, Ga                                                  August 2008- January 2010

Lead Lab Tech              

¨      Responsible for operating lab to ensure the making of eyewear is accurate to prescription

¨      Work independently at a professional level, by responding to inquiries from customers regarding knowledge of product

¨      Provide administrative, transaction and consumer support

¨      Interact with department staff to plan and implement goals

Hilton Charlotte Center City, Charlotte, NC                     October 2007- August 2008

      Security Officer

¨      Patrol and Secure Hotel

¨      Ensure the safety of guests  employees in the hotel

¨      Guest Service; i.e guest service calls, valet cars, noise complaints, bell service, etc

¨      Make sure office is ready to transition into the next shift

Visionworks, Chicago, IL                                               March 2007– October 2007

Lab Manager                                                                                                                     

¨      Responsible for managing lab operations to ensure the making of eyewear is accurate to prescription

¨      Work independently at a professional level, by responding to inquiries from customers regarding knowledge of product

¨      Serve in a supervisory capacity to proactively share knowledge and experience with teammates and sales associates

¨      Recruit, hire, and train all lab associates on equipment and certifications

¨      Actively coach less experienced advisors, helping to resolve more complex issues

¨      Provide administrative, transaction and consumer support

¨      Interact with department staff to plan and implement goals

Fort Mill School District, Fort Mill, SC                                    Aug 2004 – July 2007

Teacher/Assistant Football Coach

¨      Implemented and set lesson plans

¨      Demonstrated classroom management

¨      Assisted Head Coach with daily activities by formulating weekly game strategies and plans

¨      Served as mentor

¨      Served as Defensive Coordinator by teaching game techniques to defensive lineman

Boyz to Men Club, Inc, Fort Mill, SC                                  Aug 2005 – Aug 2006

Executive Director

¨         Transitioning program for teens and under-privileged youth

¨         Responsible for monitoring and managing youth activities to promote positive lifestyle changes

¨         Plan and implement daily, weekly and monthly activities such as tutoring, counseling, job training and educational functions

¨         Provide feedback to members and families

¨         Serve as mentor

¨         Provided administrative support

Houston Wire and Cable, Charlotte, NC                                  Feb 2004 – Nov  2004

       Order Processor  

¨      Responsible for preparing incoming orders and preparing for shipping

¨      Make sure orders are in compliance with in specifications

¨      Accommodated and documented all customer complaints

¨      Responsible for shipping of orders

¨      Customer Service

                  QUALIFICATIONS

¨      Excellent communication, interpersonal, organizational and leadership skills

¨      Able to learn and grasp new ideas and methods quickly

¨      Able to learn new policies and procedures with close attention to detail to assure quality

¨      Ability to build successful partnerships across all teams regardless of socio-economic and cultural backgrounds

¨      Computer literate and always abreast of new and improved methods

¨      Energetic and highly self-motivated team member

¨      Detail oriented and very precise

¨      Able to identify opportunities and work to close gaps

EDUCATION

Fort Mill High School, Fort Mill, SC                       1996 Graduate

Diploma

Winston Salem University, Winston-Salem, NC                   1998 - 2001

          Business Management

          Bachelors in Business Management                                                   2005

REFERENCES

Available upon request

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