I.T. Specialist Sample Resume Format in Word Free Download

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309 taylor ranch rd, albuquerque, nm 87001

Phone (405) 274-9876  • E-mail: lilly@hotmail.com

Lilly Locust

Objective
Professional experience
	9/2009- Present     Office of Special Trustee for American Indians   Albuquerque, NM I.T. Specialist     40 Hours Per Week § Support all OST computer users who are experiencing software and hardware related problems. § Responsible for configuring, updating and maintaining VLANs.  We have a total of 5 vlans locally: admin, printers, servers, IT group and contractors plus the field offices. § Responsible for switchport security:  allowing only one device to plugged in switch port per MAC address. § Assist in configuration of SSL for VPN services – Telework. § Assist WAN mgr in troubleshooting routing problems:  ie spanning tree, RIP v.2, EIGRP & OSPF. § Responsible for updating passwords & maintaining security on all WAN devices, routers & switches. § Assemble, install, configure and test new PC equipment. § Responsible for installing windows updates, patches and other software via System Center Configuration Manager SCCM. § Setup, install and configure NAS devices for field offices in WAN.  Also, set DHCP reservation for 802.1x port authorization.   1/2007-5/2009    Indian Health Service     Polacca, AZ I.T. Specialist    40 Hours Per Week §  Provide support to end users on a variety of issues.  Identify research and resolve technical problems.  Respond to telephone calls, email and personnel requests for tech. support. §   Review, analyze, develop and modify computer operating systems. §  Assures that all RPMS/IRM applications are maintained and/or improved to meet the overriding goal of patients and administrative support while meeting higher Phoenix Area and headquarters reporting requirements, and established service unit policies and procedures. §  Troubleshoots system malfunctions to determine the cause; i.e., hardware, software, or environment.  Defines and isolates the specific problems, using available diagnostic and error recovery techniques and independently initiates corrective action.    § Assists with installation of Patches for RPMS and Training servers. §  Install new software releases, system upgrades, evaluate and install patches and resolve software related problems. §  Provides training for end users on a variety of basic computer applications.  For example:  Microsoft Word, Excel, Power Point, Access and Outlook. And Basic PC keystrokes i.e., copy and paste. 11/2006-12/2007    Cheyenne-Arapaho Tribes  Concho, OK Network Technician    40 Hours Per Week 1.       Provide support to end users on a variety of issues.  Identify, research and resolve technical  problems.  Respond to telephone calls, email and personnel requests for tech. support. §   Review, analyze, develop and modify computer operating systems. §   Review plan and evaluate network systems. §  Install, configure and maintain Cheyenne-Arapaho network.  Build network and maintain external and internal web presence.  § Performs system backups. §  Install new software releases, system upgrades, evaluate and install patches and resolve software related problems. 3/2005-11/2006    Indian Health Service       Lawton, OK IT Specialist             40 Hours Per Week §  Provide technical assistance and support the Lawton Service Unit Local Area Network.  Resolve all requests, responses and solutions within two working days and users kept informed of the status at all times.  Coordinate the installation and configuration of the area office computers and peripheral devices with Area Office Network Administrators. §  Provide technical assistance and support to all RPMS Health Systems sites:  Lawton, Carnegie and Anadarko. §  Support, monitor, test and troubleshoot hardware/software problems pertaining to Local Area Network (LAN).  Recommend and schedule repairs.  Provide end users support for all LAN-based applications.  Install and configure workstations. §  Responsible for Adding and Deleting users on IHSOKCLAW domain as well as monitoring and configuring mailbox on Exchange 5.5.  §  Responsible for adding users to RPMS system as well as allocating and de-allocating keys.  §  Complete special projects and other assignments within the timeframes established by supervisor. 5/2004-2/2005     Indian Health Service       Portland, OR Computer Assistant        40 Hours Per Week §  Provide technical assistance and support the Portland Area Office    Local Area Network.  Resolve all requests, responses and solutions within two working days and users kept informed of the status at all times.  Coordinate the installation and configuration of the area office computers and peripheral devices with Area Office Network Administrators. §  Assist Network Administrator with switch over from public addresses to private addresses.  Also known as, Network Address Translation (NAT), this “switch over” was successfully completed.  Some of the operations performed were: deactivate old DHCP IP scope, activate new DHCP IP scope, change DNS records to reflect new IP subnets and switch all static IP addresses to new IP addresses. §  Provide technical assistance and support to all RPMS Behavioral Health Systems sites.  §  Responsible for daily Triage support.  Answer/reply to all support requests (phone, web, email, etc.).  Resolve all non-technical requests.  §  Complete special projects and other assignments within the timeframes established by supervisor.  Perform scanning services to Portland Area Office.  Provide voice and video conferencing scheduling services to Portland Area Office employees. 10/2003-4/2004           Sprint          New Century, KS                            Helpdesk Analyst        40 Hours Per Week § Provide support to end users on a variety of issues.  Identify, research, and resolve technical problems.  Respond to telephone calls, email and personnel requests for technical support.  Document, track and monitor the problem to ensure a timely resolution. § Install new software releases, system upgrades, evaluate and install patches and resolve software related problems. § Support, monitor, test and troubleshoot hardware/software problems pertaining to Local Area Network (LAN).  Recommend and schedule repairs.  Provide end users support for all LAN-based applications.  Install and configure workstations. § Troubleshoot network access problems and implement network security policies and procedures.  Ensure network (LAN/WAN, telecommunications and voice) security access and protect against unauthorized access, modification or destruction.  Rely on extensive experience and judgment to plan and accomplish goals. § Implement and maintain firewall technologies that secure website.  Define network security issues, develop plans and procedures, and ensure privacy of Internet and intranet sites.
Education
	1985     El Reno High School     El Reno, OK General Studies § Graduated high school 1988-1989     Southern Nazarene University     Bethany, OK Major:  Communications §   Completed 32 college credit hours §   Basketball scholarship 1991-1993      Haskell Indian Nations University     Lawrence, KS Major:  Communications §   Completed 56 college credit hours §   Vice-president Campus Activities Association §   Football and Basketball Letterman 2011 Techskills      Oklahoma City, OK §  Net+ Certification §  CCNA
Skills
		§   CCNA §   Net+ Certification §   A+ Certification §   Microsoft Server 2003 §   Active Directory User & Computers §   Network protocols:  Sonet, ATM, Frame-Relay, PPP IPv6 §   Routing Protocols:  MPLS, OSPF, RIPv2, EIGRP, IPSec, NAT & PAT §   IEEE:  802.3, 802.3af, 802.1x & 802.11 §   Cabling:  UTP Cat 3, 5, 5e, 6 & Fiber Optic §   Windows 7, XP & 9x Cisco IOS §   Accounting databases:  CYMA, MAS90, David Database, Integrated Fund Account System (IFAS) & Record Patient Management System (RPMS) §   Email:  Banyan, Outlook, Exchange 5.5, 2003 & 2008 §   Other Applications:  Citrix Metaframe, Terminal Server, Peoplesoft, P2K & Dameware Mini Remote Control §   Record Patient Management System (RPMS):  PCC+, Behavioral Health GUI, Cache & EHR
Training
		§  Basic Site Manager (2008) – Phoenix Area Office, Phoenix, AZ §  Basic & Intermediate Fileman (2008) – Phoenix Area Office, Phoenix, AZ §  Health Information Privacy  (2008) – HIPAA Training HHS website. §   Implementing and Managing MS Exchange Server 2003 (2005) – New Horizons, Oklahoma City, OK §   PCC+ Training (2004) – Portland Area Indian Health Service, Portland, OR §   A+ Certification, (2003) – Canadian Valley Vo-tech    El Reno, OK §   Networking, (2001) – TVI     Albuquerque, NM
References
		§   Available upon request

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