IT QA Software Analyst Sample Resume Format in Word Free Download -->

IT QA Software Analyst Sample Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
LILLA HOOD
16 Fox Hill Road                                                                                                                                      H: 508-231-9876
Ashland MA 01114                                                                                                                             Cell: 978-808-1236
lilla.hood@yahoo.com

SUMMARY
QA Analyst with significant experience in established as well as start-up environments.  Recognized for exercising business acumen, consistently meeting critical deadlines, communicating with a high level of professionalism, and striving to always keep customer requirements as the top priority.

TECHNOLOGY EXPERIENCE
Oracle e-Business Suite  (A/R, Customers,  Quoting, Order Management, Install Base, Inventory, Service Contracts)         
OpenAir (PSA)
Amdocs (Clarify)                                                                                            Oracle SQL Plus (TOAD)
WebMethods    (Integrations)                                                                   PL/Transact SQL
EDW/BI (Enterprise Data Warehouse)                                                Microsoft Office
Optio e-Compresent                                                                                     Cognos

WORK HISTORY
KRONOS, INCORPORATED – Chelmsford MA                                                                                      2000 - 2011
IT QA Software Analyst IV (2001-2011)
Responsible for testing upgrades, new implementations, and changes to existing applications ranging from legacy systems to Oracle e-business apps. Testing included validation of existing data and entering new data from UI.  Heavy use of database SQLs to verify all aspects of the data.   
  • Analyzed requirements and specifications to determine necessary and sufficient testing for assigned work.  Some representative applications:
    • Employee Integration from HR module to new OpenAir implementation via WebMethods; determined the requirements not sufficient and all work re-done to successfully complete the new process
    • New Sales/Marketing dashboard for full customer view based out of EDW /BI (Data Warehouse); tested in entirety every quarter with new additions to the dashboard
    • Extensive process change in Oracle Maintenance Contracts which impacted various legacy systems.  Project included 4 developers and 3 business analysts and only myself as QA resource; project was more involved than first realized and QA was responsible for exposing, guiding and directing changes that were needed to complete successfully.
·         Performed extensive testing and exposed issues, reporting results to BAs and Developers:
·         Oracle Service Contracts heavily customized for Kronos routine testing; discovered a serious defect which would have resulted in the loss of $4-8M in revenue
·         Maintenance Contracts in Oracle which required complete regression testing of full top to bottom testing with extreme deadline restraints; successfully completed and delivered to business on time
·         EDW tables created for new implementation (OpenAir)
·         New Oracle and OpenAir apps that required testing of data conversions and integration of current data to determine if all aspects of data would be sufficient for business; uncovered various areas where data had not been converted with all requirements for business users
  • Delivered documentation used by various teams for validation and training
·         Testing documentation used by BAs and Business Users to determine that the requirements were met and tested appropriately
·         Testing documentation used to train new members of QA team along with bringing App Support Group (Help Desk) up to date with changes to programs supported
·         Instituted peer review of testing results and documentation to better validate results

IT Implementation Specialist III (2000-2001)
Responsible for customized changes to Clarify system.
  • Tested new changes to system and prepared documentation of changes
  • Delivered new training documentation to corporate/field personnel
  • Supported new changes when implemented to production environment for 90-day period before handing over to Help Desk Personnel


VERSYS SOFTWARE SYSTEMS, Needham, MA                                                                                     1997 - 2000
Implementation/Trainer/Customer Support Specialist
Responsible for various proprietary software applications.
  • Trained and supported customer base relative to General Ledger and Payroll software used by all industry verticals
  • Implemented, trained, and supported Publishing and Bus Transportation industry verticals


GARDEN TOOLS OF MAINE, Holden ME                                                                                                1992 – 1997
Business Operations Manager
Responsible for creating automated invoicing, inventory and sales commissions for this start-up company.  Set up and participated in Industry Trade Shows all across US


PROFESSIONAL DEVELOPMENT
  • Oracle e-Business Applications – training classes
  • IIST – various Software Testing classes
  • Vital Smarts – Crucial Conversations class


EDUCATION
University of Maine, Orono, ME                                                                                                                                1994
BS, Agribusiness and Resource Economics (Highest Distinction)

Eastern Maine Community College, Bangor ME                                                                                                 1992
AS, Business Management


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