Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Call Center
Download Resume Format
NataliY Amante
309 Willow Shore Avenue, Sea Cliff
NY 11001 Cell Phone: (516) 606-9876 E-mail:
nataly@gmail.com
OBJECTIVE
Results-driven
project-management and marketing
professional with significant and progressive experience and expertise in such
project-management concepts as project plan, project completion, scope,
costing, scheduling, risk management, contract negotiations, planning and
tracking, quality, and change management throughout the project life
cycle.
EDUCATION
2001 Hofstra University Hempstead , NY
Bachelors of Business
Administration / Major:
Business Management
1999 State
University of New
York at Farmingdale
Farmingdale ,
NY
Associates of
Science / Major:
Business Administration
COMPUTER / TECHNICAL SKILLS
Access, Adobe Acrobat, ChemNet, Doc Direct,
EPayDirect, excel, eXPress, Finance Gate, Hyperion, LDRPS, Lotus Notes,
Microsoft Word, Works, Project, Outlook, SharePoint, Net Meeting, Live Meeting,
OASIS, PowerPoint, Jira, Publisher, Visio, World Wide Web, NICE, VPMI, PRISM,
Goldmine, Clarity, Oracle, Compass and Cognos
EXPERIENCE
July 2010 - Present North Shore Long Island Jewish Health System /
Allscripts New Hyde Park, NY
PMO IT Senior OS Process Analyst / External and
Internal Resource Scheduler
·
Support
the PMO in the creation, management, maintenance, and updating of project and
resource schedules, project change requests and 3rd party statements of work.
·
Coordinate
tracking/auditing of projects and programs within the organization to ensure SLA compliance and that those projects remain on track.
·
Managing
resources, vendors, and working with
the cross functional teams to ensure that all projects are directly in line
with company PMO initiatives
·
Responsible
for project scope documentation, requirements gathering, high level
application/business flow diagrams, project plans, meeting coordination and
facilitating internal business and technology groups
·
Communicate
project status and implementation needs to clients as well as resolving critical issues
·
Adhering to Project Management (EPM) methodologies,
best practices, resource management, and communicating overall project health
to senior management
August 2009 – July 2010 Integrated Control Corporation Huntington, NY
Marketing Coordinator /
Process Documentation / Project Leader / Research Analyst / Product Development
§
Manage the overall direction, coordination,
implementation, execution, control and completion of specific projects ensuring
consistency with company strategy, commitments and goals.
§
Responsible for database management, marketing
communications, creation of letters, e-mails and direct mail campaigns.
§
Maintain inventory of product collateral and marketing
material. Assist Director of
Marketing with development of Product Sheets, Spotlights, Whitepapers,
Webinars/Digital Demos, &
Newsletter Production. Manage Tradeshow & User Group Conference process,
including booth set-up, product inventory & orders, and support of sales/event staff
§
Assist with product development work on new products
created within the organization
§
Responsible for the product planning and execution
throughout the product lifecycle, including: gathering and prioritizing product
and customer requirements, defining the product vision, and working closely
with engineering, sales, marketing and support to ensure revenue and customer
satisfaction goals are met.
§
Develops policies and procedures to support customer
service excellence; facilitates the development of policies and procedures to
enhance customer service in General Services; publishes and plans the
implementation of new policies; develops and monitors a strategic plan for
department customer service; develops customer service standards for the
department.
January 2009 – April 2009 Publishers Clearing House Port Washington, NY
Online Project Manager –
Consultant
§
Lead and executed full project life cycle
(requirements, development, testing, launch) into production environment by
applying the enhanced project methodology process.
§
Managed multiple projects and tasks in a deadline
driven environment and completed all projects on schedule.
§
Developed and actively managed project schedules and
status using standard project management tools to achieve timely delivery of
high quality projects against published schedules on time.
§
Developed project plan timelines identifying applicable
phases, tasks, resources and dates to derive project schedules.
§
Coordinated work of Engineering, Development,
Documentation, Graphical Design and Quality Assurance Teams.
§
Coordinated Requirements and wire frame specification
documentation to effectively allow proper functional design, development and
implementation of agreed-upon business features, functionality and scope within
the given timeframes.
§
Conducted proper business and functional area
interviews and discovery sessions, which lead to proper and accurate business
analysis of project scope and above mentioned documentation.
§
Worked with developers and qa testers in support of the
application project development and enhancement efforts. This included, but was not limited to:
conducting requirements review sessions to communicate the business objective
to technology, clarifying any questions and responding to defects as recorded.
§
Created process flow charts as needed to represent the
current flow as well as show the proposed flow solution(s).
November 2007 – January
2009 1-800-Flowers.com Carle
Place, NY
IT
Project Manager – Consultant
§
Planned, directed, and coordinated all of the
activities of designated projects to ensure that goals or objectives of
projects were accomplished within prescribed time frame and funding parameters.
§
Ensured that all projects adhered to the defined
1-800-Flowers project process in terms of documentation and reporting and acted
as the focal point of communication, facilitator and chief moderator for a
project
§
Constructed project stakeholder views; Assured team
members had a clear understanding of their roles and goals; assured
accountability for all assignments
§
Facilitated weekly project management and status
meetings as well as requirements gathering/definition meetings with project
stakeholders
§
Drafted documentation from the business unit and
refined the output for final requirement’s definition and business unit
sign-off
§
Ensured all required project documentation was
completed for all assigned projects; Supported the defined project process
§
Created business solutions/conceptual models and
detailed plans concerning process re-engineering
§
Participated in developing and reporting project status
to project sponsors or management team
§
Identified and reported risks throughout the life of
the project and provided options to the business units for mitigation
strategies
October
2006 – November 2007 Citigroup Long Island City, NY
IT
Program / Project Manager (American Express Citi Cards)
§
Assisted with developing strategic vision for
leveraging the American Express network in order to contribute significant
growth to Citi Cards and provided consumers with an exceptional value
proposition.
§
Worked with SBU Acquisitions team, Decision Management,
Risk, and Finance to identify and develop new segments, targets, and
opportunities to achieve financial objectives.
§
Managed the project time lines for any prioritized
projects to ensure a flawless customer experience and timely project
implementation to eliminate any additional costs from technology.
§
Handled the project priority list to ensure that
project requests were submitted in a timely manor, ensured that project
requests were submitted on a timely basis and tracked for any process or
product improvements.
§
Ensured that contractual obligations to our Partners
were met and satisfied. Continuously worked with our Partners to identify where
product or process improvements could be made.
§
Ensured differentiation in marketplace by developing
and delivering products that were distinct and premium and versus other Citi
cards.
June
2004 - October 2006
Cablevision
Bethpage, NY
Optimum
Online/ iO TV Product Development / Operations Coordinator / Training
Documentation Writer
§ Oversaw multiple
initiatives that included, developing new product features, improving product
delivery processes, and implementing new processes that maximized Optimum
Online’s business goals and objectives.
§ Managed the
cross-functional development of some new processes and assisted the Director
and VP in managing others as well as the development of new product feature
enhancements to the service
§ Tracked the progress
of the department’s initiatives and prepared updated reports for the Director
and/or VP, Broadband Development.
§ Established technical
functional product and customer experience requirements for new product
features. Established criteria for IS (Information Technology) code development
& production support, to understand the implications.
§ Understood customer
impact to call centers & walk-in centers and incorporated insights into
programs. Collaborated on defining and developing customer communications in
support of program.
§ Communicated program
specifics and concept to assure correct information reached customer contact
employees. Partnered on planning &
completion of pre-launch activities including Field Communication, Training
& Beta Planning / Evaluation and Approvals Organizes, lead cross-functional
teams to kick-off new product development and channel development programs, and
managed them to success.
§ Developed training
documentation for all product launches and trained the supervisors and
directors within the call center on all aspects of the product
§ Guided development and
refinement of process flows; established policies and parameters that reflect
product management goals.
July
2001 – June 2004
JPMorgan Chase
Hicksville, NY
Associations
Controller for MasterCard and Visa – (January 2003 – June 2004)
§
Monitored the impact of any pricing, reporting, or
change in strategy on Chase Card Member Services. Provided analytics and
advised on all association and contractual and pricing issues involving all
services utilized by CCS.
§
Managed the associations' expense function including
reporting monthly actual, forecasting, budgeting, analyzing, and coordinating
plan. Prepared and reviewed financial analysis stemming from various businesses
proposals for MasterCard and Visa and dimension all impacts on the business.
§
Completed variance analysis of the expense base
including identification of risks and opportunities.
§
Prepared daily, weekly, monthly, and quarterly
financial and statistical reports and schedules for the associations
(MasterCard and Visa).Provided financial support to Visa / MC association
liaison.
§
Provided Visa Functional Cost Study
metrics-Associations.
§
Organized the UNCF Golf Outings for the New York
§
Bridged the process and procedural gaps
between applications development, technical support, and operational areas for
application implementation control and support services.
§
Worked on projects varying in scope and
dealing with all levels of management as well as non-management positions.
Worked with applications development, application customers, Computer
Operations and IT management to develop processes for identifying and/or
correcting problem situations.
§
Responsible for primary 2nd level support
for problems encountered with production processing, including off hours
support.
§
Provided production and test environments
for the call center to review application implementation support, problem and
change management, analysis for performance improvements in procedure or
application processing flow, automated scheduling, online report viewing and
report distribution, and statistical trends.
Download Resume Format
.JPG)
0 comments:
Post a Comment