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MAYA Mathurin

                                     309 Hamilton Street • Worcester, MA 01001

508-754-9876 (Home) 774-262-1230 (mobile) • Maya.mathurin@verizon.net

Summary of qualifications

IT Project Manager/Resource Manager/Delivery Manager

Delivery-oriented project manager with notable and consistent results in on-time and on-budget implementation of technology-driven business solutions. Directed the activities of numerous concurrent high-profile web-based and Windows-based projects by leading teams of business analysts, engineers and technical staff, through complete and successful project life cycles.

• Managed $5,000,000 development budget and team of 20 technology professionals including country managers, application engineers, system architects, and storage engineers, implementing a global backup strategy project.
• Outstanding leadership abilities: able to coordinate and direct all phases of project-based efforts while managing, motivating, and leading project teams
• Proven talent for collaboration with business partners leading to the highest quality working relationships resulting in the creation of technology solutions which deliver significant business value
• Track record of understanding and following project management best practices; recognized for exhibiting innate ability to anticipate critical project needs and act quickly and effectively in steering all efforts toward success
• Hands-on experience in gathering business requirements and leading a team through the strategic planning and technical design of complex architectures and distributed applications

Core Competencies

·         Risk Assessment

·         Contingency Planning

·         Gathering Business Requirements

·         Resource Management

·         Theory Y Management style 

·         Change Management

·         Gap analysis

·         Vendor/Consultant Management

·         Team Building – Coaching/Mentoring

·         Motivation

Work experience

SimplexGrinnell, a division of Tyco International                                     (2011 to present)

IT infrastructure Project Manager

Responsible for the management of IT technical, Infrastructure, Architecture, development and implementation projects.  Accountable for management of multiple medium to large

moderately complex projects.  Manage the effort end-to-end with oversight of analysis, design, development, testing, documentation, and implementation of IT infrastructure and architecture projects.  Responsible for developing the scope, planning, executing, and monitoring the projects ensuring projects are on schedule and budget.  Manage the relationship between technology and the business at the project level.  Role responsibilities include components of resource management, finance management, quality management, control management, vendor management and business continuity management.

IBM Corp.                                                                                                      (2008 to 2009)

Delivery Manager – Global Technical Services – Storage

Customer facing Sales delivery manager for major storage accounts in the Western United States,

Manage a team of IBM delivery storage architects, Sales Engineers, project managers and consultants in support of IBM Sales strategic outsourcing initiatives. Interpret RFS (requests for services) work and major infrastructure projects based on customer generated contracts over $5M.

Manage virtual teams consisting of engagement managers, project managers, Solution Architects, Storage Engineers and Technical Analysts. Responsible for total customer satisfaction, financial reporting, revenue tracking and forecasting.

Fidelity Investments (Contract position)                                                         Marlborough, Ma.

Consultant - FISCO Business Organization                                              (2006 – 2007)

Provided analysis, QC, and test strategies for electronically cataloging the FISCO business organizations suite of products and services

EMC Corporation    (1999 – 2006)                                                                 Westborough, MA

A $10 billion, Data Storage, Software and Services Manufacturer

Project Manager – Global Technology PPMG Group                              (2005 – 2006)   

Oversaw the management of the Global Backup Strategy Project, a key initiative detailing policy and methodology for backing up all EMC’s field servers not located in data centers. The project involved quantifying and qualifying data, applying it to ILM (Information Lifecycle Management) best practices. Participated in ground up system architecture and system design

Corporate application owner for data backup utilities. Successfully transitioned vendor support from Veritas to Iron Mountain’s Connected application for 8000 global field users. Lowered the cost per user from $14/per  month to $4/per month.

Managed the planning and implementation of a SAN infrastructure for EMC’s newly acquired M&A companies on the West Coast. Worked with Engineers and Architects to deliver a cost effective SAN infrastructure that showcased EMC software in the Santa Clara data center. Led the team through extensive and innovative integration development combining legacy systems with emerging technologies. (Windows and UNIX)

Supervisor – Client Services RSS Remote Support Group                (level 2 support)              (2004 – 2005)

Appointed by senior management to successfully manage the implementation of the Remote Support Services (RSS) Group, a new startup, a staff of 12 engineers, providing remote desktop support to EMC’s North American employee population. The RSS group is a second level group integrated within EMC’s Global IS Support Center. Responsible for support of Microsoft (NT/2000/XP) Operating Systems and all Corporate applications. Managed the creation and implementation of all cross functional disciplines with (Telecom, Datacomm and NOC).  Positive outcomes:

·         Improved poor morale of the technical staff

·         Customer response time was improved by 200%.

·         Service Level Agreements were improved by 50%

·         Executed strategic planning and implemented the group charter

·         Established and implemented the creation of all processes and policies for RSS

·         Created new job descriptions for the RSS Engineers

Supervisor – Client Services North American Field Support (level 2 support)        (2003 – 2004)

Recruited by executive management to supervise a staff of 30 campus and field PC Techs, responsible for desk-side support in the North America’s field and campus region.

·  Repaired employee morale issues for the organization

·  Developed and delivered day 1 training for the PC Tech organization

·  Produced new job descriptions for all PC Tech positions – Level 1 through lead tech

·  Introduced and managed the implementation of the NACS PC Tech portal

·  Presented corporate communications at several off-site meetings, nationwide

·  Presented change management policies in organizational meetings

Supervisor - Client Services Technical Analyst Group  (level 3 support)                 (2000 – 2003)

Promoted to manage a staff of 12 Technical Analysts and Project Managers responsible for software deployments, and upgrades to EMC’s global employee population. Acted as Client Services liaison for cross functional projects, including, Sarbanes-Oxley, Sales Kickoff.

• Automated the software deployment process to EMC’s global workforce by implementing Windows SMS technology
• Managed the successful build-out and launch of Corpustechweb, a technical web portal, automating multiple business processes-Campus move sites, Project management reporting, and image repository and methodology knowledge base.
• SDLC methodology was used for the personnel move site and PM applications
• Developed and implemented an asset management initiative
• Managed the design and implementation of the automated software integration test lab
• Managed the development and delivery of the automated the move management application for Campus locations 

·         Authored a business case for global backup with disaster recovery  for EMC users

·         Transitioned EMC population to a standardized PC platform (Dell)

·         Member of the strategic planning committee, identifying short and long term needs of IT

                  

Digital Equipment Corp/Compaq                                                                         (1990 - 1998)

Project Manager – Educational Services

Technical Writer – PC Engineering group

Support Engineer – PC Support Engineering Group

Project Manager – PC Support Engineering Group

Project Manager - new product training - PC Support Engineering Group

Education

Nichols College – MBA                                                                                                           2006

Babson College Executive Education - Various BA/PM Courses – Six Sigma Green belt                       2005

EMC - IT Manager Training Program Certification - ITIL certification                                         2004

Boston University Executive Education - Project Management Certification                              2000

Lesley University – Bachelors of Science in Management                                                             1998

 

Professional Affiliations - Member of the Central Mass PMI since                                              1999

Delta Mu Delta – International Honor Society in Business Administration, Masters Program             2007

                                             

* approved by PMI for accreditation - currently preparing to take the PMP exam

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