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SOFIA GREEN

309 East Brekenwood Court ~  Pleasant Garden, North Carolina, 27001

336-674-9876                                                                                csofia.green@ourfamilyinfo.com

QUALIFICATIONS

Results-oriented Information Technology Manager with over fourteen years of planning, developing and implementing, state of the art information solutions facilitating corporate growth. Positive, decision making leader of cross-functional teams with diverse technical backgrounds. Adept at full lifecycle ITIL process improvement.  Well rounded background in Infrastructure Management (systems, network, web-hosting, desktop support), integration, and solutions architecture.  Expert cross-level communicator with superb interpersonal skills; ability to interact with individuals at all levels and cultures. 

¨    Consensus Builder                     ¨    Crisis Manager                    ¨    Decision Maker

      ¨    Project Manager                       ¨    Problem Solver                    ¨    Change Manager

      ¨    Negotiator                                 ¨    Infrastructure Manager        ¨    Process Improver

CAREER  ACCOMPLISHMENTS

·       Planned and managed corporate I/T integration of 4 divisions, including data center move, Network consolidation and improvements, Active Directory and Exchange Migration, Service Desk Implementation, document retention implementation and full Microsoft System Center implementation.

·       Managed the design, procurement, and implementation of multi million dollar state of the art manufacturing facilities infrastructure, completed ahead of schedule and on budget.

·       Developed highly effective teams raising support standards/performance utilizing ITIL framework; results increased SLA team performance/efficiencies.

·       Achieved system uptime target goals identifying/tracking high risk areas, implementing contingency plans and risk mitigation, through proof of concept technical/architectural prototyping, and maintaining constant communication with stakeholders/team members.

PROFESSIONAL EXPERIENCE

AGC GLASS COMPANY NORTH AMERICA                                                            03/2010-Present

IT Infrastructure Manager

·       Manage all IT Operations and Infrastructure services for over 40 sites in the United States, Canada and Mexico.

·       Manage a staff of 14 IT Professionals who provide design, and support services for Data Center, Network Operations (LAN, WAN, Wireless, Security, etc.), Service Desk (ITIL compliant), Wintel Systems, AS400, Desktop Support. Technologies employed include SCCM, Windows 2008 Active Directory, VMware, Microsoft Hyper-V, HP and EMC SANS, Cisco Networking, VoIP, and more. Incident, Problem, Availability, Capacity, Security, and Configuration activities.

·       Work closely with CIO to develop long- range technology strategic initiatives ensuring alignment with business needs. Responsible for IT Budgets and Procurement.

·       Act as Project manager for infrastructure projects, using PMBOK methodologies.

·       Select and manage vendors who support various IT related systems and projects. Negotiate contracts, and manage vendor related projects through completion.

SOFIA GREEN                                                                                                                   Page Two

 

PROFESSIONAL EXPERIENCE

(Continued)

HP ENTERPRISE SERVICES (formerly Electronic Data Systems Corporation (EDS)             2000-2010

IT Operations Manager (Client- Thomas Built Buses, Inc.) - 2008-2010

·       Insure 99.9% uptime for production IT systems

·       Manage infrastructure Incident, Problem, Availability, Capacity, Security, and Configuration activities.

·       Act as project manager for infrastructure projects; implement ITIL framework for service desk.

·       Manage infrastructure team, including DBA’s, Network/Systems Administrators, Help Desk, and Dealer Support; collaborate with senior management planning/budgeting for technology roadmap.

·       Act as SME on new infrastructure project proposals, assist Sales and Marketing teams, and respond to Requests for Proposal.

HP ENTERPRISE SERVICES (formerly Electronic Data Systems Corporation (EDS) (Continued)

Delivery Lead – Work Place Maturity Model Assessment Team – 01/2008-7/2008

·       Audit EDS staff augmented accounts throughout Americas determining maturity level of IT Infrastructure Services.

·       Prepare gap analysis and collaborate with team members crafting a plan enabling the account to become a dynamic, integrated and proactive account.

·       Collaborate with Sales/Marketing managers, as a Subject Matter Expert (SME), to development Requests for Proposals for infrastructure projects.

·   Attained goals of work place maturity model-utilizing ITIL framework, proliferating self-help and remote management tools, enabling resources to manage more users and provide proactive model/accompanying tools for incident avoidance.

Client Infrastructure Manager (Client-Thomas Built Buses, Inc.) - 2002-2008

·       Established IT infrastructure vision and budgets estimates; developed project proposals improving client network performance; drove business cost savings.

·       Collaborated with Sales and Marketing teams, acting as SME, on infrastructure project proposals.

·       Managed all infrastructure projects for Thomas Built Buses, Inc. and two additional clients.

·       Liaised with Client Executives, Directors, and Stakeholders for IT Projects and daily infrastructure.

·       Implemented Change, Incident, Problem, Availability, Capacity, Security, and Configuration management policies and best practices, achieving over 99.9%   network/server uptime while reducing service desk staff by 50%.

·       Constructed a solid technical team with strong troubleshooting, integration, and implementation skills reducing customer and EDS costs associated with third party consultants.

·       Managed third party vendor management.

Technical Team Leader (Client-Thomas Built Buses, Inc.) - 2000-2002

·       Coordinated technical infrastructure projects, assigned daily work to system administrators/technicians for multi-platform four site wide area network environment.

·       Administered third level server system administration for Sun Solaris, Red Hat Linux, and Microsoft Windows NT/2000.

·       Implemented and maintained Internet Services for B2B, B2E, and B2C web environments.

SOFIA  GREEN                                                                                                             Page Three

 

PROFESSIONAL EXPERIENCE

(Continued)

VF CORPORATION, Greensboro, NC - 2000

Systems Engineer

·       Managed daily administrative functions for enterprise network with 600+ Wintel servers and 10,000+ users.

·       Prepared Windows Active Directory migrations through domain consolidation project.

·       Managed Knitwear Coalition/Best Form Coalition projects; maintained existing equipment/software for coalitions and projected future needs.

·       Participated as a disaster recovery team member, performing bi-annual business continuity exercises at disaster recovery locations; developed procedures for recovery of Wintel Servers.

TICS CORPORATION, Greensboro, NC                                                                               1998-1999

Systems Engineer

·       Designed/installed networks for small to mid-sized businesses clients.

·       Performed migration of networks from Netware to MS Windows, Project Manager Krispy Kreme Doughnut Corporation Network Migration.

·       Maintained existing customers’ networks and trained customers to transact administrative functions.

·       Installed and maintained Cisco, Nortel (Bay Networks) hardware, routers, switches, hubs.

·       Administered Corporate Network and Intranet.

Liberty Data Systems, Inc, Greensboro, NC                                                                      1997

Network Engineer

·       Installed new NT 4.0 Networks.

·       Migrated networks from Netware to Windows NT 4.0.

·       Maintained existing customers’ networks; trained customers to perform administrative functions.

·       Installed Cisco, Nortel (Bay Networks) hardware; routers, switches, hubs.

UNITED STATES ARMY RESERVES                                                                                 1983-1989

EDUCATION

Colorado Technical University, Colorado Springs, Colorado

Bachelor of Science in Business Administration, emphasis Project Management

Magna cum Laude

TRAINING

·       ITIL Foundation Curriculum V2, 2006

·   Toyota Operating System – Truck Operating System (Lean Manufacturing/Process Improvement/Problem Solving)

·   Kepner-Tregoe , 2010

CERTIFICATIONS

·       ITIL V3 – Foundation Certification

 Intermediate Certifications: Lifecycle Service Operation, Lifecycle Service Transition, Continual Service Improvement

      (Currently pursuing ITIL V3 Expert Certification)

·       Microsoft Certified System Engineer (MCSE)

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