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Bella Ensley
309 Balsa Dr
l Castle Rock, CO 80001 l Phone: 720-284-9876 l bella@gmail.com
IT – Helpdesk / Desktop
Objective:
l To obtain a position in a leading information technology group that
utilizes my system administration skills and allows me to grow personally and
professionally. A consistent troubleshooter with great attention to detail that
proactively resolves issues and works
well independently and in team environments.
Skills
l Microsoft Windows
o Exchange & Server 2003/2008
l Multiple Anti-Virus applications
l Active Directory user maintenance
l Remote Desktop Applications
l Microsoft Office Suite
l Application administration
l Healthcare applications
& systems
|
l Wireless peripherals
l Client Computer Maintenance
o Hardware build, repair, support & restore
l Network
o Design, & implementation
o Support & troubleshooting
l ITIL experience & knowledge
|
July/2010
to Present
Experience
GoWireless
– Castle Rock, CO
·
Wireless
Consultant Manage corporate marketing and
communications functions
·
Assist businesses and customers
to utilize the most efficient and effective technologies
l Implement improved processes and procedures for loss prevention to
identify areas of improvement within location, which allowed optimum inventory
levels to be maintained
l Perform on going customer/business retention tracking and sales
metric reports
l Provide technical support and training for wireless equipment purchased
or released
l Provide excellent customer service and selling products to patrons
Primerica
financial – Castle Rock, CO
District Manager December/2009 to
March/2003
·
Assisted families to become financially
free and independent.
·
Recruited individuals to one of
the largest independent financial service marketing organizations in North
America
l Used methods to instruct clients about informed decisions and how to
manage their finances
l Managed, mentored and trained team on methods and knowledge needed
for dynamic situations
l Managed a variety of products and services designed to help people
get properly protected, debt free and financially independent
l Expanded client base by 78% by delivering financial results and client
satisfaction
l Provided a Financial Analysis to clients to highlight specific areas
of their financial situation
Pendum
LLC – Greenwood Village, CO
Support/System Administrator March/2009 to December/2009
·
System Administration of
external site management, domain consolidation, and network diagnostics/monitoring
·
Managed network peripherals for
nationwide network
·
Utilized web-based applications
for business purposes with business analysts, project managers, and business
users at every level
l Managed Active Directory accounts and applications
l Developed and maintained computer backup file images using Ghost
imaging software
l Ensured hardware and communications functionality for new and
existing applications
l Participated in needs analysis and project management update
meetings
l Developed improved business processes, utilizing technology
solutions to meet business needs and objectives
l Provided implementation support to end-users, including initial training
and help desk assistance
Self
Employed – Castle Rock, CO
IT Support Consultant February/2008 to March/2009
·
Provided in-home and small
business support for various applications and hardware peripherals used in
small business and home network settings
l Managed requests and needs to provide the most efficient and timely
resolution that best suited the business or personal need
l Performed client computer system maintenance, file and system
restoration and file migration
Catholic
health initiatives – Englewood, CO
Customer Support Analyst II January/2006 to April/2008
·
Primary contact for customer
supported services by the National IT Help Desk
·
Addressed customer needs,
including technical assistance, use of product, and other user service requests
l Developed operating policies and procedures, while coordinating
involvement of other technical groups within the system
l Trouble-shoot, technical assistance, system usage support,
administration and documentation of add and change requests
l Utilized tracking system to document each customer encounter in
clear and concise manner
l Educated and trained customers on application technology while
mentoring other analysts
l Maintained WAN and LAN technologies and various applications
Best
Buy – Westminster, CO
Supervisor/ Manager August/2003 to December/2005
·
Managed employees and assisted
with implementation of Geek Squad into Best Buy’s western region
·
Designed and implemented department
structure and workflows
l Managed employee performance improvement and annual review
maintenance
l Ensured customer satisfaction and store performance during Manager
on Duty (MOD) schedule
Technology
Software:
|
Issue ticketing software,
Meditech Healthcare application administration, MS Office, Ghost Imaging, Any Windows
Operating Systems
|
Relevant:
|
Web Server Administration,
Content Management Systems, Java scripting
|
Education
DEVRY University – Westminster,
CO
Bachelor of Science, 3/2012
l Major: Computer Information Systems (CIS) l Emphasis:
Java/VB.Net Programming
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