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Home Depot PC Refresh Project Sample Resume Format in Word Free Download

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Cell: 315-876-9876
Jada_Hoag@brothertech.net
309 Williams St
Solvay, NY 13001

Education
Art Institute of Pittsburgh – Web Design & Interactive Media (Present)
Marcellus High School (2004)

Awards & Certifications
Brainbench: Computer Fundamentals (Win XP)

Work Experience

Projects (Present)
Home Depot PC Refresh Project - Upgrading and installing HP desktops for the client at multiple sites in New York state. Duties included removing legacy systems and imaging/installing new HP8100's while keeping inventory.
PMA Insurance Desktop Support Project - Duties included Installing multiple Lenovo desktop systems and laptop docking stations for the client call center.
AXA Advisors - Desktop Support Project - Duties included the installation and networking of multiple desktop systems.
Wells Fargo Advisors - Provided front-end support for the company’s email application migration project.

BrotherTech LLC (March 2011 – Present)
Remote Technical Support - Duties consist of providing on-site & remote technical support. Services performed include malware removal, system performance & networking resolutions.
Team Lead - Duties consist of following up with members of the LLC regarding daily operations such as meetings, work orders, rates & services. (Part-Time/Start-up LLC)

AT&T ConnecTech (September 2010 - March 2011)
Remote Technical Support - provided the carriers highest level of residential & small business technical support. Services performed included malware removal, application & software issue resolution, hardware diagnostics and network troubleshooting.

National Grid (September 2008 - February 2009)
Team Lead & Trainer - Daily duties consisted of problem solving in regards to customer bills, using Microsoft Office, completing emails via Outlook, faxes and documents that would vary depending upon the problem and given deadline. Responsible for the training of contractors in the company’s Advantage Program.

United States Marine Corps Reserves (October 2004-February 2008) 
Duties consisted of recruit training at Parris Island, South Carolina, Marine Combat Training at NC & Personnel Administration School at NC. I Drilled in Charlotte, NC & Syracuse, NY.

 

 

   

Recommendations & Testimonials



“When James and I were working on the AT&T ConnecTech Program together, James was not only a great technician based not only on his honesty and work ethic, but as a resource to the other people around him. In a technical environment, no one knows everything, and the faster you can admit that and rely on each other as a team, the stronger we all become. I managed anywhere between 15 and 25 people while working on the ConnecTech program, If everyone had at least a trait or two that James did, the team could have been even stronger than it already was.” March 16, 2011
1st Matt Enwright, RIM Blackberry Technical Support Agent, Sutherland Global Services
managed James indirectly at AT&T (SGS)

“James worked for me on support plus for att as a level 3 technician orconsulant depending on who you ask. While he worked for me he showed outstanding work ethic and was a team player. He was also on time and was willing to work until a job was done. He also has good troubleshooting ability and able to ythink outside the box when needed.” March 9, 2011
1st Dale Whitt, Sr. Consultant, AT&T
managed James at AT&T (SGS)

“I've known James for almost five years and can personally attest to his technical knowledge and capabilities. James has a truly honorable work ethic and a tenacity that does not allow for second class service. If you are looking for someone who can be trusted to work tirelessly to get the job done right the first time I highly recommend James Hoag.” March 8, 2011
1st Paul Michlovitch, Remote Technical Support, AT&T
worked directly with James at AT&T (SGS)

 

 

 
















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