IR Technologies Sample Resume Format in Word Free Download

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Teresa  Streeter

                                                                                                        Greenville, NC 27834, (301)751-9876

                                                                                                            teresa@gmail.com                                     

Personal Profile

Highly qualified IT Professional with a passion for Information Security has demonstrated leadership and success in the areas of public speaking, teaching training classes, and customer service.  Possess excellent analytical and communication skills as well as attention to details and problem resolution; Very focused on project management and overall contributions to your company’s success.

Education

Associate of Applied Science, Information Systems Security
Pitt Community College, Greenville, NC                                                             

GPA 3.82 Graduate May 2012       

Associate of Applied Science, Networking Technology  
Pitt Community College, Greenville, NC

GPA 3.82 Graduate, May 2012

University transfer in progress                                                                                      

Technical Training & Certification                 

·       CompTIA Security +

·       Certificate, Cisco Networking Academy

·       Certificate, Cisco Wireless Communication & Security

·       Certificate, Cisco Routing  & Switching

·       Certificate, Linux                                          

·       Certificate, Network Engineering and Management
Computer Learning Center, Alexandria, VA        

·       Certificate, Computer Electronics Technology

Computer Learning Center, Alexandria, VA

* Currently preparing for the CISSP certification 

Professional Experience

IR Technologies,  Greenville, NC                                                              05/06 - Present

Field Service Representative (Systems Integration Specialist) Secret Clearance

·       Provide client with training and support during exercises on proprietary software and databases

·       Assemble and maintain client servers; prepare for deployment

·       Provide rotated Helpdesk support resolving client issues in a timely manner

·       Attend on-going required security briefings such as PII, IAA

·       Coordinate and provide client briefings and group presentations in preparation for supported events

·       Execute Oracle database installations and upgrades, integrate with master application

·       Perform server builds and migrations with accuracy and thoroughness

·       Manage web and enterprise server operations for client high availability

·       Coordinate with external organizations to establish and broadcast tactical data communications

·       Prepare necessary reports for client and project office

Pitt Community College, Winterville, NC                                          10/10 – 12/11

Network Support Technician, Intern/Part-time

·       Supported the Information Systems Network Technology Department

·       Coordinated iPad deployment for department using Bretford mobility carts

·       Built Windows 2003 and 2008 Servers for classroom instruction

·       Built Windows 7 Reference Computers using AIK and MDT 2010

·       Provided wireless controller and switch support

·       Inventoried and maintained department hardware

·       Migrated Cisco PIX Firewall to Cisco ASA 5505 in efforts to upgrade the department’s network

·       Performed various software installations

·       Created Ethernet and Console cables as needed for classroom intruction and department usage

Wavelength,  Greenville, NC                                                           09/08 - 12/08

Tier III Network Support Technician                                                         Corporate Lay-Offs

·       Ensured external network integrity in order to provide internet service to communities

·       Monitored wireless and hard-wired networks using The Dude and proprietary software

·       Configured and prepared Dell routers and switches for deployment

·       Supervised commercial satellite equipment

·       Performed remedial action on local hardware with provided tools

·       Reported outages, changes, and updates to the appropriate departments

·       Coordinated infrastructure changes and deployments with other teams

·       Gathered information and categorize request to plan method of resolution

·       Arranged contractor deployments for satellite sites

·       Prepared and submitted necessary reports

Allied Worldwide LLC at PA Consulting, Washington, DC                 02/03 - 06/05

IT Support Professional                                                                                       Contract Completed

·       Served as Team Lead backfill; managed 9 regional sites and 11 Support Professionals

·       Provided software and hardware support for over 5000 clients within the US and abroad  

·       Managed VPN remote Dial-Up accounts on Cisco Secure Access Control Server

·       Performed wireless installations; Implemented security policies and solutions for Wireless LAN

·       Extensive usage of Remedy ARS for support tracking, documenting, and network monitoring

·       Demonstrated advanced technical support using Polycom Video Conferencing

·       Supported Alcatel PBX Communication System; managed US user accounts

·       Prepared and submitted required reports, provided detailed documentation on every issue

MCI WorldCom, Washington, DC                                                   08/98 - 12/02

System Analyst II                                                                                     Corporate Lay-Offs

·       Managed local Triage and participated in process to develop and implement SOP  

·       Remedied client software and hardware issues regularly, built and deployed systems as needed

·       Aided in producing a robust network offering high quality engineering and service operability

·       Maintained production hardware

·       Extensive usage of Remedy ARS for support tracking, documenting, and network monitoring

·       Prepared and submitted required reports, provided detailed documentation on every issue

Compucom Systems at Fannie Mae, McLean, VA                             11/97 - 08/98

Senior Field Engineer, Team Lead                              

·       Promoted from Field Engineer

·       Led a team of five field engineers in fulfilling large scale desktop rollouts

·       Organized and facilitated hardware deployments

·       Addressed client concerns and resolved issues with care

·       Managed and secured hardware assets

·       Executed system installations and upgrades to operate on new platform

·       Performed topology conversions, Token Ring to Ethernet

·       Prepared and submitted required reports, provided detailed documentation on every issue

Note: Additional managerial background information can be furnished upon request

Technical Skills

Hardware

Cisco Aironet APs, Cisco PIX 515E Firewall, Cisco ASA 5505, Cisco 2811, Linksys Router, MikroTikRouterBoards, Cisco/Dell Switches, Hubs, IBM eServer XSeries, , INMARSATs, Palladium modems, UPS, Commercial Satellite Dishes, Alcatel PBX, Bluetooth, Fluke Analyzers, Network Printers, Panasonic CF Toughbooks, Apple iPad, IBM/Compaq/Dell/Gateway/Toshiba/HP Desktops and Laptops

Software

Windows 2008/2003/2000 Server, Linux Red Had/Mint/Ubuntu, MS Windows 7 - 95, MikroTik: The Dude, Remedy ARS 5x, Oracle 10g Release 2 / 9i Release 2, MS Office Access 2007, IIS, Sqlplus, Merant Tracker, MS Office Suites, Exchange 5.1/2000, Security/PKI, Alice, Novell, FTP, SharePoint, McAfee, Norton Antivirus, Visio 2k/2k3, MS Project 98 - 2010, Firewalls, VPN, Smart Sync

Honors and Awards

2011 PCC Academic Excellence Award

Phi Theta Kappa Honor Society

Gamma Beta Phi Honor Society

Sigma Alpha Pi (National Society of Leadership and Success)

Community Volunteer

Non-Profit Organization

·       AssistedIT team with upgrades

·       Conducted research to assist with purchasing decisions

·       Performed data backups and system maintenance                              

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