Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
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Taylor Mozzer
309 Gehring Road
Tolland, CT 06001
860-803-9876
Taylor@Gmail.com
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Experience
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NERAC.COM
Computer
Operator III Tolland,
CT
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2000-2009
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· Understands and is able to apply commonly used concepts, practices
and procedures to monitor IBM VM/VSE, Linux, Windows, Operating Systems,
while continuing to refine these abilities.
· Proactively communicates with co-workers and management when
escalating problems and recommends solutions when appropriate.
· Assists with implementing new commercial software and perform
mid-level support tasks.
· Provides technical and end-user support for PC operating systems
and/or custom applications.
· Maintains the problem-reporting database to reflect the status and
resolution of any user problems.
· Troubleshoots, diagnoses and resolves PC software/configuration
problems, with minimal guidance on complex issues.
· Installs, tests and configures software and/or monitor system/server
performance if required.
· Provides ongoing support, maintenance and enhancement of systems.
· Monitors service level performance of hardware, software and
infrastructure.
· Assists in instructing and training new staff. Responsible for account management such as
resetting passwords, unlocking accounts, modifying user groups, creating
accounts and troubleshooting.
· Responsible for setting, documenting, writing and updating procedures
to be used by the team.
· Ability to evaluate, isolate and appraise situations to reach sound
conclusions.
· One of a team handling incoming support calls; logging and referring
the calls and alerts as appropriate; assisting users either in person, over
the phone or both; system alerts when necessary.
· Inventory user equipment/accessories; send/receive replacement
computers/parts.
· Assists in evaluating, selecting and/or installing information center
diagnostic tools if required.
· Maintains records of contacts and system problems/resolution logs for
trends analysis.
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Phalo/CDT Inspection
Operations Manchester, CT
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1998-2000
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· Quality Assurance to maintain customer satisfaction.
· Documented and compared customer orders to specification.
· Tracked customer orders to assure proper product flow.
· Verified packaging and products to assure all packing was secure and
products were accurate.
· Pulled random line samples to check quality of products.
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Proficiencies
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Microsoft Client operating system, Linux/UNIX operating system,
VM/VSE operating system, Microsoft Office (Word, Excel, etc.), Lotus Notes,
Office Communicator, Active Directory
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Education
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New
Horizons Training Center Windsor,
CT
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1999
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· Windows NT Workstation and Server (MCE)
· Novell 4.0 Server (CNE)
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Manchester
Community Technical College Manchester,
CT
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1995-1996
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·
Majored
in Engineering
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Classes in English, Math, Science and Physics
· Courses in AutoCAD 13
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Howell
Cheney Regional Vocational Technical School Manchester,
CT
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1994
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· 2,000 hours drafting and study of thread,
sectioning, isometrics, weldments, details and dimensioning.
· Graduated with high honors.
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