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Mumtaj Bano

309 W Longview Drive

Woodbridge, VA 22001

202-355-7896

mumtaj@gmail.com

PROFILE

I am an accomplished IT professional with business analysis and software testing experience. Have consistent track record of impacting bottom line of operations through performance increase and value-added services.

Summary of Skills

• More than 4 years of experience in manual and automated testing of web and windows based applications
• In depth knowledge of SDLC and various aspects like functionality, performance and integration
• Expert in test scripts development and coordinating with development team to fix bugs
• Retesting of system after fixed defects
• Sound domain knowledge of banking, sales and retail industry
• Resourceful team player and capable of delivering tasks within stringent timelines
• Responsible for development and execution of detailed test plans
• Created scripts for testing using Load Runner
• Fixed tracking bugs using Clear Quest and maintain reports on resolved bugs
• Analyzed system requirements and document entire software testing process accordingly

TECHNICAL KNOWLEDGE

●      Quality Center

●      Quick Test Professional

●      LoadRunner 10

●      Windows server 2003, 2008

●      Microsoft Exchange Server 2003, 2007

●      Network Administration

●      Cisco routers

●      Sonicwall Firewall

●      Network Traces, Protocol Analysis, Ethereal/Wire-shark and Network Monitor

●      Blackberry Enterprise Server 5.0 Express

●      Blackberry, Ipad, Iphone, and Android based devices

●      HP Proliant servers

●      RAID Technologies

●      DRAC/iLO Configuration

●      Backup systems and tape management

EXPERIENCE

Angarai International Inc                                Aug 2008 – Nov 2011

Information Technology Analyst

Responsibilities included: 

●      Support Windows 2003/2008 Operating Systems in a LAN/WAN environment

●      Install and configure Windows 2003/2008 Operating Systems

●      Manage and maintain Active Directory on Windows 2003/2008 servers

●      Manage data storage and recovery backup services running on Symantec Endpoint Protection 12.5 Server

●      Maintain LAN/WAN routing through Cisco 1400 Series and NSA 2400 routers

●      Maintain and monitor network security through Sonicwall NSA2400 firewall policies

●      Manage antivirus update management using Symantec endpoint protection

●      Maintain print and file services

●      Manage user accounts and security

●      Repair and configure workstations, laptops, and PDAs

●      Provide daily technical support to staff by phone, email, and in person

●      Approve, schedule, and plan the installation and testing of new products and improvements to computer systems

●      Procure hardware and software

●      Liaison with hardware and software vendors

●      Conduct early morning server watch troubleshooting and maintenance of organization-wide servers

Other accomplishments:

I moved the company environment from a decentralized to a centralized state by installing and configuring a corporate server, as well as implementing Active Directory and DNS. I installed and configured Symantec endpoint antivirus software to centralize antivirus definition and firewall policy management/monitoring. Additionally, I installed and configured Symantec Backup Exec 12.5 to backup organization wide servers and workstations. A Terminal server was setup in order to allow managers to access the network and accounting software system remotely. 

Technical Environment:

Windows Networking Technologies, Windows (all versions), Active Directory, MS Office 2007, Windows Vista/XP/7, Windows server 2003, Windows Server 2008, Symantec Endpoint protection, Symantec Backup Exec 12.5, Sonicwall NSA2400, Cisco 1400 series, Blackberry, I-Phone, Droid, I-Pad, VOIP Polycom, QuickBooks, HP Porliant, Hp Tablet PC, HP Elitebook Laptops, Dell Desktops, and HP UPS.

Experience Gained: 

I acquired related IT management experience in a fast-paced business environment. This opportunity allowed me to gain exposure in IT, business management, law, finance, marketing and operations. I learned IT career related skills from top professionals in the industry.  It also provided me with team building and team leadership skills. It taught me the value of networking, in order to gain knowledge and establish professional connections.

CareFirst Blue Cross Blue Shield                      June 2009 – Feb 2011
Software Testing Analyst                                   

For projects within the IT department, conducted manual testing for various software projects releases. The software is used for Electronic Health care and billing. This asp.net based application used Oracle Server as database backend.

§  Coordinate with developers and system engineers to fix application defects

§  Responsible for maintaining updated reports on resolved bugs

§  Analyze test specifications and perform manual testing

TESTING:

·         Used Quality Center to analyze defect data and test results.

·         Create and maintain test records 

·         Define system test benches

·         Develop qualification test procedures

·         Analyze system requirements, and test plans

·         Establish and execute test procedures

·         Work with XML files and validating the data loaded to tables

·         Perform testing for product release

·         Perform validation and verification, using simulations

·         Recommend process improvements

·         Run tests on a system bench

·         Test the application for reliability, safety, user error messages, and user friendliness

Loans and Mortgages, LLC                              Dec 2006 – Mar 2008
Application Quality Analyst – Compliance software

·         Lead automated and manual testing effort for company’s Suspicious Activity Reporting software product. This software is used to check customer identity by Bank, Brokerage House and Insurance Industry. This asp.net/Web based application used SQL Server as database backend

·         Work with software development teams to customize the Customer Identification Records systems to assist the clients quickly enter data to obtain accurate results

·         Work with the business teams and software development teams to create Automated Testing Questionnaire: The Automated Customer Questionnaire allows customers to complete much of their initial registration information

·         Work with Business Teams to identify Role-based security: Identify individuals within the client can be provided differing level of access security within the system. Roles may be designated for entering, changing or viewing information for particular customers, particular information about the customers.

·         Execute the PL/SQL to extract data from Source systems to warehouse and from warehouse to the marts and validated the results in production environment

·         Test application integrity after running data extraction, transformation and loading programs.

Test Strategy

·         Maintain strict adherence to prescribed SDLC guidelines, control processes and procedures

·         Define system test benchmarks and test strategy

·         Create and validate with users product testing documents

·         Report and track issues from end-users and modified strategy based on the feedbacks

Test Plans – Regression, System & UAT 

·         Create SDLC based System and UAT test plans and certify the test results for team of testers

·         Create/used UAT test modules within Quality Center to cover system requirements and functional specifications

·         Work across functional team to organize and direct the System & UAT test process and add checkpoints to verify functionality under testing

·         Ensure and validate UAT and system test results

·         Execute SQL queries to validate the data in the back end

·         Create/validate regression test scripts and results

Cross Functional co-ordination

·         Used Remedy Ticket Management system

·         Participate in peer design review team meetings

·         Interface with other design teams and outside vendors to resolve design issues and defects

·         Provide management feedback regarding root cause identified during system and DecUAT test

Other Projects

Implemented Microsoft SharePoint based document management solution to support active work in progress, including content creation and sharing within the company. The scope of the project was to implement a system that could provide invaluable document searching, versioning, comparison, and collaboration features. This system helped Loans and Mortgages, LLC to manage all customer account information with a single, central repository. The system helped them to eliminate paper handling costs, eliminate document loss and associated contingent liabilities. It also improved security and disaster recovery. In conjunction with Microsoft SharePoint I also implemented Photocopier and Scanner-Bundled system. This system was consisted of Cannon IR9070, and IR4570. The document imaging solution used for this system is called eCopy ShareScan OP, and eCopy Connector for Microsoft SharePoint. The eCopy Connector for Microsoft SharePoint helped to push imaged documents to SharePoint server.

EDUCATION

London Business College                                                 2006

Bachelor of Business with specialization Information Technology

Pursuing second B.S. Degree in Homeland Security, University of Maryland University College                                                       2012

CERTIFICATIONS

Microsoft Certified Professional (MCP)

Cisco Certified Network Associate (Trained)

Certified Software Quality Analyst

REFERENCES

·         Available upon request

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