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Maya Baptiste

309 Downing Park Drive Conyers, GA  30001 (M) 404-234-9876  maya@yahoo.com

 

CAREER SUMMARY

Professional Program/Project Manager

Over 12 years combined experience in process management, business operations and project management.  Skilled at strategic planning

and implementation; able to prioritize; multi-task and achieve objectives. Result oriented and proficient at initiating, improving, and managing             day to day business processes, projects and events.

… Pursuing a Project/Program management position that will allow me to utilize my skills and experience to facilitate growth and contribute to the financial stability of the organization

PROFECIENCES & ACCOMPLISHMENTS

Process Management / Human Resources Coordination / Marketing / Event Management and Promotion / Team Leadership / Quality Assurance / Strategic Planning / Budget Planning / Training & Coaching / Client & Vendor Relations

CERTIFICATES, Georgia Institute of Technology

                                                      Leadership and Communication / Managerial Mediation Skills / Conflict Resolution          

  

EXPERIENCE

Project & Event Management: Plan, monitor and control

·         Collaborated with project team, key stakeholders and vendors to establish scope, team, schedules and timelines

·         Developed, monitored and tracked events with various size budgets and up to 1500 attendees

·         Identified and managed resources and resource allocation with focus on meeting budget and time-line

·         Organized and managed marketing initiatives to promote brand awareness and product mix to identify high/low end market

·         Implemented and secured media exposure and platforms to aggressively promote event/product– print, internet, television, display

·         Organized, managed and facilitated annual internship, coed and volunteer programs

·         Established and developed vendor relationships – Negotiate cost while maintaining standards, increase vendor interest

Human Resources Administration: Synchronize, manage and facilitate

·         Partnered with departments and business managers to streamlining HR operations and reduce waste

·         Facilitated recruitment process – position description, job requisition, interviewing and selection

·         Hired, trained, coached, supervised and evaluated support staff of up to 20 team members

·         Managed on-boarding, transfers and moves for employees and executives of various levels

·         Facilitated corporate team training and coaching– increasing compliance and adherence by up to 30%

Process Management: Simplify, Implement and oversee

• Streamlined business procedures, implemented strategic procedures and tools that reduced waste by up to 19%
• Collaborated with various departments to identify best practices

·         Improved client relations by 25% by implementing customer feedback tools to identify and respond to quality issues

·         Initiated and developed cross functional processes and strategies to improve teams

EMPLOYMENT HISTORY

The Pampered Chef                                                        Independent Consultant                                     2009 - Present

GP - Encadria Staffing Solutions                                       Contracts/Admin Coordinator                            2007 - 2009

David’s Bridal                                                                  Bridal Consultant/Acct Executive                      2006 - 2007

Time for Life Concepts                                                     Freelance Business/Operations Manager         2005 - 2008

Georgia Institute of Technology                                        Office Manager                                                      2003 - 2005

Marsh Inc.                                                                       Human Resources Coordinator                          2001 - 2001

Interior Design Flooring                                                   Administrative/Office Manager                            1996 -1999

EDUCATION

Masters of Project Management                                                                                Keller Graduate School of Management – Stockbridge, GA

Bachelor of Arts - Public Administration - HR Mgt and Admin                              John Jay College of Criminal Justice – New York, NY                                

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