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309  Keswick Ct Land O’ Lakes Fl 34001

Phone: 813-428-9876 E-mail joy.hoppe@hotmail.com

Joy Hoppe

Objective	Obtain a challenging and rewarding information technology position
Summary of qualifications	1980 - 2001                             United States Air Force 2001 - 2011                        HP Enterprise Services –Military Health Programs Results-oriented Data Communications Technician with over thirty years experience installing, operating, administrating, troubleshooting and repairing Information systems and peripherals.  Experienced on analog/digital modems, multiplexers, encryption devices, routers, hubs, bridges, and a multitude of transmission media and systems.   Experienced in the repair of desktop PCs, servers and video teleconferencing systems.  Experienced and certified network administrator; Well versed on networking services and protocols to include Public Keying Infrastructure (PKI). Knowledgeable experience on the CISCO 6500 and 4500 series catalyst switches.  Some experience with Unix.  Experienced on virtual environments, specifically VMWare vSphere 4.1, Vmware View 4.5 and vCenter 4 Management services. Experience with PharmAssist and Pyxis pharmacy dispensing systems, and Radiology PACS imaging systems. Well versed on HIPAA privacy and security requirements. Professional, articulate leader and supervisor, qualified for employee and customer interaction at all levels. Experienced in network design and implementation, project management and developing system life-cycle support plans.
Security clearance	Top Secret - SBI/SSBI-PR,
Professional experience	March 2010 – Present            HP Enterprise Services –Military Health Programs Chief Technology Officer Office of the Command Surgeon, US Air Forces in Europe, Ramstein Air Base, Germany Responsible for the design and implementation strategy for information systems and information technologies across 10 USAFE medical treatment facilities (MTF) throughout Europe and Turkey.  Determine systems and software needs and works with the USAFE/SG CIO to define a long-term strategic vision and communicate this vision with SG Executive staff, MTFs, and vendors, coordinates’ information management and technology policy and procedures higher headquarters.  Represent USAFE/SG CIO positions during CIO absences, and provided daily guidance to the USAFE/SG Decision Support Service Team and medical IM/IT Staff at the 10 geographically separated locations.  Provide final-solution technical support to HQ and the MTFs, responds to leadership tasking.  Determines the need for, designs and implements network upgrades and expansions, and works in concert with USAFE and Wing communicators to design, maintain, and optimize network connectivity. Supports and sustains web services and software development in support of command requirements.  Central contributor in the development of the region-wide medical information systems budget.  Establishes and maintains the IM/IT security policies, enterprise business continuity and disaster recovery program.  Directs the installation and management of inventory (IT equipment, network devices, and peripheral devices as well as provides hardware, software, and network support to HQ USAFE/SG staff.  Provide day-to-day operational management over-site of the HP European operations team and conducts Staff Assistance Visits to MTFs.  Manages area(s), customer(s), or team(s) of HP employees with well defined, limited scope, including directing daily work activities/priorities, people recruitment and development, cost management, and direction-setting within the area of responsibility.  Coach and mentor employee direct reports and non-direct reports as needed.  Manage the performance review process for HP employees, as well as sets both team and individual performance goals. Monitor and ensure organizational goals and contractual commitments are met (e.g., budget/cost, service availability, responses, reports), advise management and peers on matters of importance to area(s) of responsibility to propose / influence direction-setting, and monitors and resolves customer escalations as appropriate.   Establish and manage relationships with customer subject matter experts and appropriate customer management, with an objective of maintaining and building the business. August 2005 – 2010              HP Enterprise Services –Military Health Programs Network Manager, Aviano Hospital, Aviano AB Italy Currently, Network Manager for the 31th Medical Squadron under the HP - Military Health Program (MHP) contract.  Provide network administration and technical guidance for the operation of the local area network (LAN) and email system.  Duties include designing local area network (LAN) technical solutions, installation and support of LAN computer hardware and software, project management, and the supervision and training of 4 system administrators. Administering 18 file, print, and web servers and over 550 PCs to include wireless clients. Manage a 2.2TB Fiber Channel Storage Area Network server. Plan, implement, and manage the network infrastructure encompassing 11 facilities in the Local Area and two remote locations.  Develop and Implement unit security policy and configuration management ensuring compliance with NIST and FISMA standards and guidelines, as well as the Health Information Portability and Access Act (HIPAA) and conduct regular network security auditing. Respond to trouble tickets created in Remedy Action Request system. Project manager for all IT enhancements. Responsible for implementing projects, identifying resources, establishing timelines, providing technical solutions, and initiating acquisition requests.  Consult with management about budgeting, network improvements, and strategic planning. Develop Service Level Agreements and Memorandum of Understanding, Business Continuation Plans and Disaster Recovery Plan to include the data backup and restore strategy for critical data. Coordinate vendor repair/service of PharmAssist and Pyxis Pharmacy dispensing systems and the AGFA Digital Radiology Systems.  Installed and Managed VMWare ESX 3.5 Server and Citrix Presentation Server v4.5 Jan 2001 – August 2005            HP Enterprise Services –Military Health Programs                                                     (Formerly  Electronic Data Systems (EDS)) Network Manager, Incirlik Hospital, Incirlik AB Turkey Network Manager for the 39th Medical Squadron under the EDS - Military Health Program (MHP) contract.  Provided network administration and technical guidance for the operation of the local area network (LAN) and email system.  Duties included designing local area network (LAN) technical solutions, installation of LAN computer hardware and software, project management, hardware and software technical support, and the training of system administrators. Administered 8 file, print, and web servers in addition to over 640 PCs. Managed a 278GB Storage Area Network. Planned, implemented, and managed the network infrastructure to include routers and switches.  Implemented security policy meeting Air Force policy and requirements for Health Information Portability and Access Act (HIPAA) and conducted regular network security auditing. Utilized the Remedy Action Request system. Project manager for all IT enhancements. Responsible for implementing projects, identifying resources, establishing timelines, providing technical solutions, and initiating acquisition requests.  Provided budgeting, network improvements, and strategic planning. Developed Service Level Agreements and Memorandum of Agreements, Business Continuation Plans and Disaster Recovery Plans to include the implementation of a tape backup plan for critical data.  Sep 1999 – Jan 2001             39th Communications Squadron        Incirlik AB Turkey Chief, Communications and Detection Systems Responsible for the effective management and operation of five maintenance sections with      a staff of 31.  Led production teams, maintaining over 3,500 communications assets valued over $25 million. Directed maintenance and repair of cryptographic equipment, weapons storage and security systems to include cameras and intrusion detection systems, and microwave radio communications link.  Oversaw the management of all COMSEC material used in the operations. Managed $200,000 in contracts and supplies; tracked expenses and allocated funds.  Chief advisor reported to Commanders on all issues impacting the operation of systems under my control.   Dec 1997 - Sep 1999            6th Communications Squadron             MacDill AFB, FL Superintendent, Air Force Network Control Center Managed a Network Control Center with a staff of 23 technicians in day-to-day activities of       a base metropolitan area network comprised of a Helpdesk, Server management, accounts management, and configuration management sections.   Administered a 60 server, 4,000 user network; provided electronic messaging and file services, web services, and Internet access.   Managed $650,000 dollar upgrade project and oversaw  $4.5 million in equipment and supplies.   Responsible for training personnel to perform at the Level I and Level II support tier.  Coordinated Level III maintenance via contract with vendors.  Planned, budgeted, and implemented future network upgrades.  Authored network guidance and network policies for operations and security.  Implemented disaster recovery and back-up program ensuring the integrity and availability of mission critical data. Jun 1995 - Dec 1997             6th Communications Squadron             MacDill AFB, FL Superintendent, Satellite Communications Element Managed the Satellite Systems Element encompassing 38 personnel and three Maintenance workcenters.  Provided direction and control of all operations, maintenance, and mission planning supporting $15 million of satellite assets.  Reviewed installation projects and   support agreements; coordinated with MAJCOM and Air Force-level agencies to program    and direct life-cycle management.  Oversaw tactical communications engineering and coordinated with deployed units to support DISA and Joint Chiefs of Staff operations. ·         Forecasted and executed an annual budget of  $780,000, developed procedures for handling over $2 million worth of supplies; improved overall accountability ·         Engineered a timing configuration for a unique communication network for US Special Operations Command adding stability to world-wide network deployment ·         Engineered a tactical interface panel; integrated tactical communications suite directly into the strategic satellite facility utilizing quick-connect connections   enabled data to easily transition from tactical environment to fixed station or transverse the base fiber backbone to US CENTCOM or US SOCOM Jul 1991 - Jun 1995               Joint Communications Support Element MacDill AFB, FL                 Data Communications Systems Planner and Engineer  Responsible for planning and coordinating the deployment, operations, and redeployment of data communications assets to support unified commands and special Chairman, Joint Chiefs of Staff-approved requirements during contingency, crisis, and wartime situations.      Identified network requirements, designed network topology and established material     support requirements for each deployment.  Network Manager for the Tactical Secure Data Communications System.  Determined unique mission skill sets required, manning levels, and spare requirements for each deployment.  Responsible for the testing and integration of new components effecting operation of data communications systems.  ·         Developed the IP addressing scheme used for initial tactical data communications employment by all unified commands during contingencies, crisis, and war.
Education and Training	Presently completing           University of Phoenix                                                          BA/Business Management/Computer Information Systems       Approximately One Year remaining for degree Certifications                                                   Systems Security Certified Practitioner (SSCP) Microsoft Certified Systems administrator/Engineer (MCSE 2000 and 2003) Microsoft Certified Database Administrator (MCDBA) SQL2000 Cisco Certified Network Associate (CCNA) Military Training Schools and Computer/Networking Related Courses DoD IMPAX 4.5 Digital Imaging Network - Picture Archiving and Comm System - 2006 Citrix Presentation Server Administration - 2006 VMWare ESX Server Administrator Course – 2005 Microsoft Training The Trainer Course – 2003 Network Security, CBT Systems, Incirlik AB, Turkey – 2000 MS Exchange Sever 5.5 Concepts and Administration, Tampa, FL – 1998 MS Supporting Microsoft Cluster Server, Tampa, FL  - 1998 Advanced Information Networks Systems, WPAFB, Ohio – 1994 (Distinguished Graduate) Cryptographic Equipment Limited Maintenance Courses, Lackland AFB TX – 1993       TSEC/KY-57/58; KY-65/75; KY-68/78; KG-84 Series; KG-83; KG-94
Awards received	31 Medical Group Contractor of the Year 2007, 39 MDSS Contractor of the Year 2002,  31 Medical Group Contractor of the Quarter, Two Air Force Meritorious  Service Medals, the Joint Service Commendation Medal, two Air Force Commendation Medals, the Joint Service Achievement Medal, and the Air Force Achievement Medal, Southwest Asia Medal with three stars.  Earned the Master Maintenance Badge and the Parachutist Badge.

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