Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Download Resume Format
Belli Lawless
309
48th Street N.E.
St.
Michael, MN 55001
|
Phone 952-240-9876
Email
belly@aol.com
|
Education:
·
1987 – 1989 Delgado
Community College – New Orleans, LA: Associates Degree: Music
- CompTIA A+
Certification - Estimated completion September 2011
- Operating
Systems: MS Windows
2000/XP/Vista/7; Limited MS Windows Server 2003/2008
- Hardware: Dell
workstations and laptops; IBM computers and laptops; various Xerox and HP
printers and MFPs.
- Software: MS Office Suite 2007 and 2010, Symantec
pcAnywhere, Dameware Utilities, Symantec Anti-Virus Corporate Edition,
Symantec Back Up Exec, EPIC records
tracking software
- Experience
in Active Directory
management: User and computer
account creation and deletion, password maintenance, and security and
distribution group member management
- Experience in
creating network print queues and mapping network resources
- Experience
in computer hardware maintenance, testing, and installation.
- Experience
in troubleshooting and escalating system issues.
Experience:
2002 –
Present Methodist
Hospital – St. Louis Park, MN
Certified Health Unit Coordinator/Help Desk
Administration-Emergency Room
·
Performed receptionist duties for the emergency
room; transcribed physician orders; maintained patient medical records; scheduled
diagnostic tests for patients; and performed various clerical functions and
supported the overall efficiency of the emergency room; expertise in hospital
computer programs such as EPIC.
·
Initiated and managed service orders.
·
Expertise in performing installation, maintenance,
and diagnostics of workstations, printers and handheld devices; workstation
configuration.
·
Resolved basic issues through triage and/or
programming or successfully assigning service orders to other departments.
·
Performed desktop support functions in absence of
on-site Helpdesk staff; hardware and
software troubleshooting and escalation; performed limited maintenance of
networked printers, fax machines, computer software and hardware, and provided
a single point of contact for Helpdesk support issues for fellow co-workers.
1994 – 2002 University of Iowa
Hospitals and Clinics – Iowa City, Iowa
Help Desk Administration
·
Answered over 75 questions daily on
multi-media correspondence in the help desk
·
First point of customer service related
escalations.
·
Initiated and managed service orders.
·
Resolved basic issues through triage and/or
programming or successfully assigning service orders to other departments.
·
Professionally answered every correspondence
received in the helpdesk.
·
Provided tier 1 support for all calls to
determine if problems could be solved during the initial call (basic
programming, cord issues, etc.) and/or to determine which departments should
take the service order for further triage, orders programming and/or follow up.
·
Learned each product and service to perform
basic programming questions while talking to the customer on the initial call.
·
Provided step-by-step instructions in a courteous
and professional manner via phone, e-mail and in person.
·
Ensured customer satisfaction and follow-up with
each call.
·
Expertise in performing installation,
maintenance, and diagnostics of workstations, printers and handheld devices;
workstation configuration.
·
Trained new staff on basic networking
administration.
Interests: Computers; networking
and system administration; network security and information assurance.
Download Resume Format
.JPG)
0 comments:
Post a Comment