Help Analyst Sample Resume Format in Word Free Download -->

Help Analyst Sample Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Anna Ponzo
309 Mariners Way ( 302)-290-9876  ponzoanna@yahoo.com



Summary of qualifications
A  detailed –oriented professional with an exceptional background of sales and information services .Diligent
and dedicated professional with a proven record of high productivity, accuracy ,integrity and follow through that inspires trust and satisfaction among a diverse customer base. Skilled in problem solving and managing and motivating personnel while meeting or exceeding individual sales goal. Excellent communication and organizational skills ,proficient utilizing Microsoft Windows, Unix , Vax ,POS system, CA-7, AS400 system A+ certified


Professional experience
CAI Inc/Pfizer Pharmaceuticals Newark, De                                                                     June 2011-present
Help Analyst II

·         Track telephone calls through Cisco toolkit
·         Respond to help desk tickets in Servicecenter by the way of HP openview
·         Administers  company personnel through Identity management system for all employees
·         Trouble shoots cases  through knowledge base Solution manager to make sure the tickets go to the appropriate location
·         Communicate with other analyst, vendors to help solve ticket issues

Glasgow High School Newark De                                                Aug 2009-June 2011
Paraprofessional, Girls Basketball coach and Boys Baseball coach

·        Perform many duties both individually with students and organizationally in the classroom
·        Assist teachers with help managing the classroom atmosphere
·        Help with administering test, taking attendance and anything else the teacher or principle request


Apex systems/Banner Life   Rockville Md                                                               Jan 2008-Aug 2009
           Operation Support
§  Provides Knowledge and on site support for all end user applications, Trouble shoots end user problems for all technical platforms
§  Managed and operate functions and business processes proactively by the way of Control-M
§  Maintains regular contact with all levels of employees , vendors, and Information Services support staff and management in order to fulfill the responsibilities of the position
§  24x7 monitoring operation of hardware and software technologies located in the data center 
§  SAP batch job scheduling/Data backup scheduling


Education: 2009-Present Wilmington University            Wilmington, De
        B.A., Computer and Information Science





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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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