Guest Services Staff Supervisor Sample Resume Format in Word Free Download

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ALINA LATIMER

309 W Slate Drive    Tooele, UT  84001

Phone: 801-244-9876    E-mail: alina@yahoo.com

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SUMMARY

I am a dependable and hard working professional with strong organizational skills seeking employment with a company that can utilize my abilities to further their success.  I also have five years experience in Human Resources, five years administrative office experience, and 12 years experience in the customer service industry.

WORK EXPERIENCE          

Guest Services Staff Supervisor     2007 – 2010                  Utah’s Hogle Zoo

·         Prepare weekly work schedule for 45+ employees

·         Supervise staff of 45+ employees

·         Create and implement incentive programs for staff

·         Training and orienting staff to the Guest Services areas

·         Audit time cards weekly

·         Oversee the operations of the Guest Services Office

·         Recruiting, interviewing, hiring, and terminating employees

Human Resources Assistant          2003 – 2007                 Utah’s Hogle Zoo

·         Process new hire paperwork

·         HRIS (Optima) database maintenance

·         New Hire Orientation and training for new employees (FT, PT, and seasonal)

·         Maintain COBRA & FMLA logs and disseminate paperwork

·         File Worker’s Compensation claims

·         Audit benefit statements

·         Discuss benefit options with new employees (FT and PT)

·         Employee relations (FT, PT, and seasonal)

·         Assist with Open Enrollment

Central Cash Assistant Manager   2003 – 2004                 Snowbird Ski Resort

·         Make daily deposits for resort locations

·         Verify cash totals with register reports

·         Supervise staff of 2 Central Cash employees

·         Responsible for maintaining base fund

·         Responsible for filling ATM and ATM troubleshooting

·         Assist with week-end and month-end procedures

Central Coordinator                                   2001 – 2003                  Utah’s Hogle Zoo

·         Process new hire paperwork

·         New Hire Orientation and training for new employees (seasonal)

·         Order and maintain inventory of employee uniforms

·         Prepare weekly schedule for 150+ employees

·         Create and implement incentive programs

·         Employee relations (seasonal)

Seasonal Employee                          1994 – 2001                  Utah’s Hogle Zoo

EDUCATION

1996                             High School Diploma                         Brighton High School

Feb, 2013                      BS Degree in progress                                    University of Phoenix

TRAINING

2008    Council on Education in Management: How to Excel as a First Time Supervisor –            Certificate of completion

2006    University of Utah: Continuing Education - Human Resources Certificate

2005     Council on Education in Management: How to Excel as a Human Resources Assistant -   Certificate of Completion    

COMPUTER EXPERIENCE

Proficient in Microsoft Word, Microsoft Excel, Microsoft PowerPoint

Optima (HR database program), Visual Staff Scheduler Pro, Visual Staff Files (HR database program), ADP - EZLabor Management

Gateway Ticketing software 

PROFESSIONAL AFFILIATIONS

2006 – 2007                 Society for Human Resource Management (SHRM)

REFERENCES

Available upon request

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