Front Office Supervisor Sample Resume Format in Word Free Download

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TERESA Steele

309 Floyd Avenue

Bloomfield, New Jersey 07001

(c) 862.279.1230/ (h) 973-282-9876

teresa@hotmail.com

May, 2012

To Whom It May Concern,

I’m writing to advise you of my interest in a management position with your company. I have been employed with Westin Governor Morris for almost seven years. I would have to say during my time here with this company I have grown tremendously. I have been fortunate enough to work with such a diverse staff, that I have witnessed skills within myself that I did not know existed. I am definitely looking forward to continuously growing while contributing to the overall success of the company, guest as well as the team members. I oversee a staff team of 30plus individuals. I have management and a supervisory team of leaders that report to me as well as staff consisting of 15 plus that report to all of team leaders.  I was promoted after a year of employment with my current company. I was senior front office agent supervising a staff team of 10-15 individuals before the promotion. During my time as Front Office SupervisorI learned the true sense of the words team work. I enjoy working with the front office personnel and learning how to be effective with several different types of individuals within the department. I have wonderful relationships with management as well as my team. I was offered the opportunity to become Front Office Manager and it has been most fulfilling.  If given the opportunity, I will excel in all capacities expected of me and will be dependable and committed to assisting in the growth and success of the hotel in its entirety.I can offer your company consistency within my performance which has been displayed throughout my career.I would like the opportunity to tell you more about my work experience and how my skills set could contribute to the successful day-to-day running of your company. I would be delighted to supplystrong references at your request and I look forward to discussing the position with you in further detail.

Sincerely,

Teresa Steele

Teresa Steele

309Floyd Avenue

Bloomfield, New Jersey 07001

862.279.9876(c)/ 973-282-1230(h)

teresa@hotmail.com

Objective:

An innovative individual seeking a management position to further develop a higher level of competency in enrichment and development in all areas while contributing to an established company as well as its employees.

Summary:

Hotel Front Office Manager with background in managing and supervising all aspects of the front office; performing daily monitoring of rooms inventory, rate and plan availability; ensuring adequate staffing levels for all departments, front desk, communication department, and night audit; developing and implementing training and development plans; managing department forecasts and budgets for both front office expenses and payroll.

Education:

Bachelor of Arts in Psychology

Hampton University, Hampton, Virginia – Graduation: December 1999

Experience Summary:

·          Great financial management experience (e.g., ability to    analyze P&L statements, develop operating budgets,    forecasting and capital expenditure planning).

·          Strong knowledge of property management systems.

·          Excellent organization and time management skills.

·          Remarkable interpersonal skills.

·          Enviable ability to multi-task, remain calm and professional under stress.

·          Exceptional ability to maintain a positive attitude, handle conflict and confrontation.

·          Knowledge of Galaxy, Lightspeed, Star guest Response, Star guest Recognition, Starwood One, Excel, MS Office and PowerPoint

·          Exceptional oral and written communication and guest recovery skills

·          Professional attitude and good organizational skills as well as excellent in administrative and time management skills

·          Knowledge of service culture training which enhances hospitality skills

·          Excellent communication skills and ability to maintain a pleasant, courteous, and helpful demeanor when resolving customer complaints.

·          Ability to function independently in a multi-task environment, as well as part of a team

Work Experience                                                          Front Office Manager  May 2008-Present                                                                                 Westin Governor  Morris                                                                                                                                                      Morristown, N.J.

·          Participates in property initiatives and monitor GEI scores to ensure scores stay above default level to maintain brand name.

·          Control and manage front office budgets and payroll.

·          Ensure that guest data and management reporting is processed efficiently and accurately while maintaining proper security standards.

·          Ensure that all accounting transaction and cash handling procedures are in compliance. 

·          Conduct regular monthly meetings with members of the Front Office and Communication Team to address current initiatives, projects and long term goals.

·          Pro- actively identifies potential guest issues.

·          Assist housekeeping in day-to-day activities.

·          Recruit, hire, train and retain associates for all supervised departments as well as associates. (including Luggage assistance, Front Office and Service Express Departments).

·          Develop monthly training items to foster development and cross training with other departments.

·          Perform associate evaluations, provide coaching and development.

·          Monitor guest satisfaction processes, and respond to guest concerns, and inquiries.

·          •Manage the overall daily operations of the Front Office Department while providing the highest level of service to guest

·          •Manage the Front Office Personnel in guest satisfaction from reservation to overall stay as well as service recovery from any conflict or issues that may arise

·          •Manage the staffing in daily operation of the gift shop as well as concierge desk

·          •Oversee the general operation of room assignments, housekeeping, and maintenance lists each day

·          •Co-ordinate with all departments to ensure guest satisfaction from major groups to transient guest stays and occasional meeting functions.

·          •Organize interviews and select qualified front office personnel

·          •Maintain and organize shift coverage in case of call out or employee absences.

·          •Manage all purchasing and orders pertaining to Front Office inventory, Employee uniforms and Gift Shop Supplies and items.

·          Perform quality control audits and ensure hotel credit policies are enforced daily.

Work Experience

September 2007-May 2008Front Office Supervisor

                                                                                                                                                        Westin Governor Morris

Morristown, N.J.

·          Developed and implemented strategies for front office, luggage, parking, concierges, etc. that support achievement of the hotel's goals.

·          Developed and implemented processes and procedures for assigned departments which support achievement of service and financial goals.

·          Analyzed business forecasts and schedules accordingly.

·          Ensured front desk handles billing and cash in accordance with hotel's standards.

·          Planned and coordinated hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments.

·          Developed and implemented strategies and practices which support employee engagement.

·          Supervise the overall daily operations of the Front Officewhile providing the highest level of service to guest

·          Handle guest conflict as well as assist staff in conflict/ resolution

·          Supervise the operation of the gift shop as well as concierge

·          Oversee the general operation of room assignments, housekeeping,and maintenance lists each day

·          Co-ordinates withall departments and keeps them updated with changes that occur throughout the day

·          Resolve guest problems and ensure the highest level of excellent customer service

·          Generates daily rooming assignments from reservation requests and group manifests

·          Maintain group status reports

·          Workwith on-site managers to ensure proper coverage and accommodations are made for group arrivals.

·          Responsible for workload distribution to appropriate staff

·          Provide recommendations to management regarding staffing for front office personnel

·          Participates in interviewing and selecting qualified front office personnel

·          Trains and supervises all front office/gift shop staff.

·          Makes daily work schedules, conducts employee evaluations, and documents employee conduct for front office personnel

·          Fills in and covers shifts at the front office as needed

·          Monitor and maintain gift shop inventories

References

Furnished Upon Request

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