Database Sustainment Specialist Resume Format in Word Free Download

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P.O. Box 309 Tamuning, GU 96001 PHONE: (671) 777-4967 EMAIL: rachel@yahoo.com
Rachel  Diego
Objective	To obtain an opportunity in a challenging position where my recognized communication skills and administrative proficiency could grow and exceed expectations.
Qualification Summary	§ Recognized for providing professional customer service. § Demonstrated ability to work independently or as a cooperative team player. § Self-motivated and enthusiastic about developing good relations with clients and vendors. § Proven ability to handle assigned tasks effectively. § Proficient in working with various computer programs. § Typing skill at 60 WPM
Experience	11/2009-Present	Payless Markets, Inc.		Mangilao, Guam
	Cashier § Process customer payments and provide customer satisfaction. § Product acquaintance for transaction processing and customer inquiry. § Market sales and company promotions. § Accountable for transaction reconciliation of all associated funds ranging up to $12,000.00 per shift. § Take the initiative to ensure store cleanliness and product presentation.
	03/2009-Present	CACI, International/ 36th Medical Group		Andersen Air Force Base, Guam
	Database Sustainment Specialist/Facility Management Assistant § Provide administrative support to the Facility Manager in coordination and sustainment of all maintenance, repairs, restoration, modernization, beautification, renovation, and construction projects of the 70K sq/ft, $39M, 36th Medical Group patient care buildings. § Create and maintain the Facility Management DMLSS database inventories of responsible Facilities, Rooms, and Real Property Installed Equipment. § Utilizing DMLSS Business Objects and Drawbase potential to ensure historic information, reports, and drawings are available upon request.  § Administer key assignment, inventory, and database program. § Utilized key cutting tools and equipment to create new government official keys. § Administer facility ID badge issuance, clinic access programming, and database maintainer. § Compose Safety Committee agenda and transcribe meeting minutes. § Perform weekly housekeeping inspection to ensure contract fulfillment. § Participate in DMLSS database knowledge enhancing monthly web meetings with CACI, Inc. § Heartsaver and AED course completion. § Completion of other employer and military required courses, i.e., Business Ethics, HIPAA, Information Assurance Awareness, and Environment, Safety, and Occupational Health (ESOH) Training, etc.
	10/2006-10/2008		Ironwood Estates Guam, LLC		Dededo, Guam
	Compliance Specialist § Responsible for the day-to-day operations and administration for Ironwood Estates, Guam’s first Low Income Housing Tax Credit (LIHTC) project. § Established Ironwood’s model home and office for business. § Worked directly with utility and infrastructure vendors in coordinating project requirements relative to providing the infrastructure needs for the new development. § Coordinated with Core Tech International, construction contractor, regarding warranted maintenance issues post-constructed. § Experience and knowledge in LIHTC and Classic Database programming, including the initiation of the Classic Real Estate System database program for Ironwood Estates. § Review and evaluate tenant files for eligibility and compliance with federal statutes and requirements of the LIHTC program. § Developed a professional, working relationship with applicants, employers, realtors and other clients in an effort to obtain critical information needed to evaluate household income and asset value for tenants of the project. § Worked closely with GHURA in referring clients to Ironwood Estates as well as in processing Section 8 vouchers for respective tenants. § Assigned as the Master of Ceremony and facilitator for the $21 million Ironwood Estate’s Ribbon Cutting Ceremony. § Promoted Ironwood in 2007, 2008 annual Home, Living Expo, and UOG’s Housing Symposium. § Participated in an Ironwood commercial advertisement.
	06/2006-09/2006		American Home Mortgage		Honolulu, Hawaii
	Receptionist/Jr. Processor § Direct incoming calls and visitors. § Compile and process loan information using the database Loan Manager and Unifi programs. § Transmit payments and refunds for borrowers, vendors, and appraisers. § Obtain employment verifications and other documents needed to complete client applications. § Proficient in attaining payment clearances with financial institutions. § Controller of office correspondence and organization.
	11/2003-05/2006		First Hawaiian Bank		Honolulu, Hawaii
	Customer Service Representative/Help Desk § Assist clients with reconciliation of account balances and transactions. § Provide technical assistance of FHB’s banking services: TellerPhone and Online Banking. § Provide technical support for users associating the services with a money management program: Microsoft Money, Intuit Quicken and/or QuickBooks. § Process all transactions corresponding to FHB’s Billpay feature. § Initiate and processed payment investigations while using my argumentation techniques and ability to persuade vendors to provide additional benefits to customers. § Audit all TellerPhone and Online enrollments and password changes for efficiency and for security purposes. § Provide training to four employees for assigned duties. § Complete required bank compliance and regulation training courses on Harland Financial Solutions eAcademy.
	08/2001-10/2003		Calvo’s Insurance Underwriters, Inc.		Hagatna, Guam
	Accounting Representative/Cashier § Accept and provide account balances, payments, and schedules to customers. § Process and maintain all payroll-deductions for home and auto insurance premiums from associated companies. § Provide monthly billings to Calvo affiliated companies regarding employee premiums. § Prepare customer and bank over-payment refunds. § Provide premium clearances needed for policy claims. § Compile evidence on delinquent accounts for collection pursuit purposes. § Provide training for five employees of details and duties of position upon transition.
Education	08/1997-08/2001		Guam Community College		Mangilao, Guam
	High School Diploma (Equivalent) § Introduction in basic computer knowledge and office practice.
Systems Proficiency	MS programs Word, Excel, Outlook, Access, and Money Database programs AS 400, Extra, Unifi, Loan Manager, Classic Real Estate System, Defense Medical Logistics Standard Support (DMLSS) System, Key Stone, RISG  Program Money management programs Intuit Quicken and QuickBooks Internet browsers Internet Explorer, Firefox, and Safari Adobe Adobe Reader and Acrobat
References	References are available on request.

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