Credit and Collection Specialist Resume Format in Word Free Download

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Danna Harrison

309 Faith Rd 

Newington, CT 06001 

E-mail: danna@yahoo.com

Home Number:  (860) 985-9876

Objective: To obtain a position that will capitalize on my current skill set, with                    growth potential and emphasis on Business and information technology.

Education: Central Connecticut State University: 1994 to 2009

         Bachelor of Science in Management Information Systems

Employment: 

     

Hamilton Sundstrand (HS): Windsor Lock, CT

Global Asset Management : August  1, 2010 to July 31 2011

Aero space technology

·        Reduce HS average date overdue units from 271 to 84

·        Reduce total quantity of overdue loans from 553 to 45

·        Work closely with Accentor India on transfer job responsibilities

·        Run JDE and One World report to analyze monthly progress

·        Communicate with customers on overdue HS units

·        Work closely with surplus department on converting loans to sale

·        Communicate with the retrofit department regarding ongoing programs

·        Extending retrofit units expiration return dates

·        Following up with account managers on resolution status

·        Following up with internal and external customers to get resolution

·        Analyze and correct user error in One World and JDE

·        Finding route cause of none payment on past due invoices

·        Providing missing documents to resolved customer issues

·        Following up with admin and customer on overdue invoices

·        Hold by-weekly meetings to review progress report

McKesson Corp: Farmington, CT

Credit and Collection Specialist: December 2003 to October 2009

·          Approved all orders on credit hold and run necessary credit reports to substantiate increases in credit line.

·          Participate in cross-functional Customer Compliance team.

·          Work with IT when upgrades and/or enhancements to the system are required.

·          Maintained the integrity of customer information in the database

·          Assisted in trouble shooting Java Card related issues as they arise; Java card used daily

·          Verified the authenticity of customer information as it relates to credit applications for credit eligibility

·          Able to run and analyze D&B Reports to determine appropriate risk for customer credit limit

·          Proficient in the analysis of account records as they relate to reconciliations and reversal and reapplication of transactions to support the accuracy of AR information

·          Assisted in the mapping of processes within the credit department to identify and implement improvements

·          Expert use of system options to which I have been exposed, enabling the use of me as a floor resource

·          Run standard credit card reports to ensure collections of failed settlements

·          Utilize SAP to provide individuals with the tools they need to achieve objectives.

·          Efficient use of Goldmine applications to improve cross functional intradepartmental and interdepartmental communications, fostering efficiencies in work flow and improving communication

Otis Elevator Company: Shelton, CT

General Administrator:  October 2000 to June 2003

·          Collected on full range of service related receivables for the southern New England region

·          Managed disbursements process through the use of the Passport application

·          Managed the collections of receivables through customer contact and administrative assistance

·          Reduced Otis DSO from 160 days to 55 days

·          Collected 60 percent on accounts that are fully reserved

·          Increased Otis Working Capital Turns

·          Managed the acquisition of supplies, safety of equipment, and adherence to policies and processes

·          Produced management related sales and financial data, performing analysis to recommend improvements

·          Open order billing

·          Coordinated safety measures to reduce risk and cost of claims

·          Perform test of database integrity, reporting anomalies and bugs to IT, and completing the test cycle for repairs, modifications, and enhancements

·          Local Network Administrator performing tasks such as software installation and application updates

·          Otis local Notary Republic

·          Ensure compliance to terms and agreements of liens and waivers, researching regional legal requirements to reduce risk to company and ensure customer obligation as applicable

Colonial Toyota: Milford, CT

Sales Assistant: May 1999 to August 2000

·          New and Pre-owned car sales

·          Assistance Financial Coordinator

·          Customer Assistance Coordinator

·          Credit research Coordinator

Central Connecticut State University: New Britain, CT

Financial Aid Assistant: January 1996 – December 1998

·          Maintain student files and letter

·          Research student financial aid complaints

·          Follow up on students financial aid questions

Computer

Skills:              Operating Systems                            Software’s                            Languages

                            Windows 95, 98 and XP              Microsoft Word                        Visual Basic

                            Support systems                           Microsoft Excel                       HTML

                            System Analyst                             Power Point                             COBOL

                            Internet Technology                    Front Page                                SQL DB

                            AS400                                           Microsoft Access                     C++

                            J.D. Edwards

                            SAP

·          Awards and Activities:             

·          Search Committee

-       Researched applications and interviewed possible candidates for a position in the Financial aid Department at Central Connecticut State University.

·          Central Connecticut State Football Team:

-       Participated in NCAA Division 1AA Football

·          Central Connecticut State Track and Field Team:

-       Participated in NCAA Division 1A Track and Field Team.

-       Competed in the Florida Relay, Penn Relays and Florida invitational.

·          New Jersey Red Dog:

-      Preseason work-out with the New Jersey Red Dog Arena Football team.

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