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Computer Support Specialist Resume Format in Word Free Download

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Carlie Morris
309 Silver Spoon Lane
Elgin, SC 29001
(803) 479-9876
carlie@hotmail.com



PROFILE:
I am a highly motivated individual seeking a challenging Information Technology position that will enhance my technical skills. I have technical training and experience that will be an asset to your organization.

EDUCATION:
Villanova University                                                                                                             Villanova, PA
Master Certificate in Information Security Management – Government; March 2012

Florida Institute of Technology                                                                                                        Melbourne, FL
Masters of Science in Information Technology; June 2011

University of South Carolina                                                                                                Columbia, SC
Bachelor of Science in Computer Engineering; May 2003

CERTIFICATIONS:
Security+, 03/13/2011
MCTS: Windows Vista Configuration, 06/27/2009

SECURITY CLEARANCE:
Secret

COMPUTER SKILLS:
Fundamentals of Windows Server 2008 Active Directory Training, Microsoft Windows (2000, XP, Vista, 7), Java, C++, 68000 Assembly Language,  SQL, Visual Basic,  Microsoft Office (XP, 2003, 2007, 2010), AutoCAD 14, Internet Explorer, Pspice, MultiSim, Microsoft Visio, Rational Rose, FlowHDL, Matlab, MathCAD, Active Directory, WSUS, Microsoft Exchange 2007, Remote Desktop, Trend Micro, Troubleshooting Hardware and Software, PDA Support, Imaging Computers, Spyware\Virus Removal, Sophos Encryption, Cisco VPN, GroupWise, Bitlocker, Thin client setup, Retina Scan, Remedy

EXPERIENCE:
03/11-Present     TEKsystems\General Dynamics                                                                Shaw AFB, SC
Computer Support Specialist
Hours per week: 40
DoD Information Assurance Technician Level 2 Compliant. Responsible for verifying users training in the Army Training and Certification Tracking System (ATCTS) to make sure that they are IA compliant before they can gain access to the network. Provide computer desktop and network support for United States Third Army (ARCENT) using Remedy ticketing system. Responsible for deploying, configuring, managing, and repairing both Non-Classified/Classified computer systems within USARCENT. Responsible for managing highly sensitive information to include user and computer information in Active Directory for military NIPR and SIPR networks. Interacts on a daily basis with customers to resolve any computer, user, network, hardware, or mission related needs. Responsible for maintaining all NIPR/SIPR computers to include ghosting computers and deployment of systems. Duties also include assisting with issuing new user accounts and passwords, repair and management of Microsoft Office suites, installation of network hardware as well as ensuring proper DoD security measures were followed. Responsible for ensuring that computer operation and equipment are in compliance with ARCENT and DoD policies, procedures, and rules. Responsible for installing, configuring and troubleshooting Microsoft Windows 7 and Vista Operating Systems. Provide customer service and track and update trouble tickets using Track-It. Responsible for replacing hard drives and setting up Cisco VPN access on end-users' computers. I solve problems with network and local printers. Troubleshoot basic network connectivity issues using tools such as ping, tracert, nslookup, netstat. Responsible for moving email and user accounts to and from Kuwait servers. Responsible for running Retina scans on computers for vulnerabilities. Responsible for patching vulnerabilities and improving the security of systems. Responsible for patching computers on the Classified and Unclassified ARCENT’s domain to ensure that all machines are IAVA (Information Assurance Vulnerability Alert) compliant.
(Supervisor's Name: Al Almosadder, Supervisor's Phone: 803-885-8697)

12/10-03/11     DeKalb County Board of Health                                                                   Decatur, GA
Systems Administrator
Hours per week: 40
Provide customer service, support, and technical assistance to computer users. I was responsible for agency's inventory as well as life cycle replacements of expiring company workstations. Provide training for users on various hardware and software. I was also responsible for creating, deleting and maintaining user's accounts in Active Directory. I was responsible for tracking and updating trouble tickets using Spiceworks. I was responsible for imaging computers, configuring desktop, laptops and installing VPN as needed. Monitor servers and setup GroupWise email accounts. Work and communicate well with user to obtain all information necessary to determine and address their specific needs in a timely manner.
(Supervisor's Name: Al Yelverton, Supervisor's Phone: 404-508-7882)

03/10- 11/10     EthosPartners Healthcare\Navigant Consulting                                        Suwanee, GA       IT Support Specialist   
Hours per week: 40
Provide customer service, support, and technical assistance to computer users. I was responsible for agency's inventory as well as life cycle replacements of expiring company workstations. Provide training for users on various hardware and software. I was also responsible for creating, deleting and maintaining user's accounts in Active Directory. I was responsible for tracking and updating trouble tickets using Track-It. Troubleshoot and repair end user's problems using Go-To-Assist. I was responsible for imaging computers, configuring desktop, laptops and installing VPN as needed. I was responsible for monitoring the Symantec backup server and sending tapes off site. Work effectively with user to plan appropriate set-up, or relocation of equipment. Respond to emergency situations that may arise outside of business hours. Maintain a high level of technical skills by attending and completing various training classes as needed. Work and communicate well with user to obtain all information necessary to determine and address their specific needs in a timely manner. Maintain a working knowledge of all computer equipment and software currently used by the company.
(Supervisor's Name: Michael Campbell, Supervisor's Phone: 770-814-4480)

07/05-03/10     Georgia Department of Agriculture                                                              Atlanta, GA
Systems Administrator
Hours per week: 40
I was responsible for approving critical updates using WSUS for departmental computers. I was responsible for maintain a database of all computer equipment and software currently used by the department. I was also responsible for training new support technicians on technical procedures. Provide customer service, support, and technical assistance to department users. Provide installation, network access control, and troubleshooting for micro-computers, Tablet PC's, and peripheral devices, which includes various printers, print servers, modems, and scanners. Replaced hard drives, floppy drives, network interface cards, PCI cards, memory, CD-ROM drives, and monitors as needed. I was responsible for life cycle replacements of expiring company workstations and surplus of old equipment. Resolved and documented issues when installing and upgrading systems and software. Provide customer service and assisted clients with Microsoft Office suite, remote access, and all other technical questions. I was responsible for new user orientation. I was also responsible for creating, deleting and maintaining user's accounts in Active Directory.  Ensure that computer operation and equipment are in compliance with applicable policies, procedures, and rules. I was responsible for imaging computers, configuring desktop, laptops and Tablet PC's and installing VPN as needed. Work effectively with user to plan appropriate set-up, or relocation of equipment. I was responsible for new user orientation. Provide training for users on various hardware and software. Work and communicate well with user to obtain all information necessary to determine and address their specific needs in a timely manner. Logged and tracked trouble tickets using HelpStar.
(Supervisor's Name: Lamar Pearce, Supervisor's Phone: 404-656-3720)


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