Client Support Administrator Resume Format in Word Free Download -->

Client Support Administrator Resume Format in Word Free Download

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Gracy Celsor

309 Chablis Circle, Eagle River, AK 99001
907.726.1230  Main907.854.9876  Mobile
gracy@gmail.com

Experienced IT Technician seeking opportunity to apply upgraded skills in a varied and challenging environment.

EXPERIENCE

USAF/NAF                                Client Support Administrator         11/2010 – 5/2011

Responsible for writing work orders, travel to supported activities on base, replacement or repair of hardware, imaging new HP workstations with Acronis or Norton Ghost.  Installed new software and resolved software issues.  Installed CAT 6 cabling where necessary and opened secured ports for new installations.  Installed POS equipment.  Filed necessary forms with the inventory technician and provided input for inventory levels.

Spenard Builders SupplyNetwork/Computer Technician     6/2008 – 2/2010

Responsible for Installation, repair and upgrades of desktops and laptops, Windows based laser/laser jet printers, serial dot matrix printers, Norton Ghost imaging of approved operating systems and software.  Traveled to branches in the Anchorage area to upgrade user and network hardware/software.  Liaison for DELL warranty support issues: installation of warranty parts, maintained files and logs.  Purchased parts and suggested equipment levels. Provided Helpdesk telephone support.  Member of the PROBUILD corporate Outlook migration team.

            Prism Pointe Technologies   Contract ComputerTechnician2/2008 – 6/2008

Traveled to businesses and government agencies to install warranty parts in Gateway laptops and desktops throughout the Anchorage area.


CompUSA         Bench Technician     2/2007 – 6/2007

Responsible for the diagnosis and repair of laptops and desktops, hardware and software upgrades, and malware removal.  Made customer contact, explained technical information in plain language, and performed warranty repairs.

EDUCATION

Wright College, Chicago, IL  A.A.S
Cisco CCNA program at UA Anchorage
Spring Branch Computer Tech program, Houston, TX

CERTIFICATIONS

CompTIANet+, A+CISCO Certified Network Associate










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