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yyLilly Gray

309 Glaston Place | Columbus, OH 43001 | ( (614) 577-9876 / (614) 517-1230 | + lilly@wowway.com

Professional Profile           

            Self-motivated IT management professional with significant years of relevant experience in technical support, server administration, and systems maintenance. Detail–oriented individual who exemplifies professionalism, and an ability to manage multiple projects and tasks at any given moment. Demonstrated history of successful IT maintenance execution and effective equipment integration, while providing high-quality support to users and management as well as facilitating solid customer relations. Highlighted leadership qualities and the ability to work with and manage people from varying backgrounds, while promoting team values.  Driven partner eager for professional growth, increased responsibility, and the opportunity to leverage extensive technical knowledge and inter-personal skills – along with the lessons from distinguished military service – within the performance-based work culture of a growing organization.

Professional Experience

Beacon Hill Technologies (Chicago, IL)                                                                     Aug 2011-Present

 Business Technology Systems Analyst

    - Follows established procedures to diagnose and trouble-shoot system events
    - Analyze, determine, and document reported production outages/incident
    - Engage and coordinate with 3rd party vendors (i.e. AT&T, IBM and Sprint)
    - Determine severity, impact, and nature of incidents
    - Monitor and acknowledge system events
    - Performs basic Unix troubleshooting in accordance with SOP’s
    - Enters pertinent information and updates of reported incidents in Service Center
    - Monitor jobs for all applications to which schedules are managed by Maestro
    - Performs periodic ticket reviews of the Command Center ticket management, and implementation queues and take action as needed

 Great Northern Consulting Services (Columbus, OH)                                                              April 2011

• Performed Migration of complete Server Room facility for Delta Energy from old to new facility, Dublin, Ohio.
• Implemented design of topography migrated servers of various types and aided in migration of operating systems.
•  

Great Northern Consulting Services (Columbus, OH)                                                               10/1998 – 7/2009

Server Room Operations Manager / SAP Jr. Systems Administrator

          ·            Delivered technical support for various systems and technologies, including Sun Microsystems Enterprise platforms, Hitachi disk systems, Storage Tek robotic libraries, EMC data storage and retrieval, HP disk arrays, and IBM storage systems within a modern server room environment

          ·            Provided leadership to the implementation, maintenance, and support of various network infrastructure architectures

          ·            Constructed and maintained Cisco and Brocade switch topographies utilizing Ethernet copper and fiber-optic cabling platforms

          ·            Managed the disaster recovery systems server room on an independent basis, while performing general server platform maintenance, troubleshooting, and repair as needed

          ·            Coordinated the design and implementation of electrical grids and advanced circuitry for modern server room environment

          ·            Oversaw all system utilization for users on a global scale, minimizing disruptions while maximizing performance

          ·            I have performed numerous high level migrations of complete server room platforms, operating systems and all LAN cabling including CAT5e and Fiber optic topographies for ten years. Oversaw and managed migrations of servers, UNIX operating systems, and OS/2 systems and provided dependency mapping.

          ·            Utilized EMC Corporation servers for Cloud Computing, Storage and Recovery services including archiving and retrieval, Enterprise Level content management for Data Recovery instances. (My office is the Disaster Recovery location for Owens Corning Worldwide) I manage this location single handedly and provide 24/7 on call service with strict dependability.

          ·            Oversee, perform and manage yearly Production Migration to my Disaster Recovery Site for ten years running for testing of Production capability. No stoppage or major errors ever occurred.

          ·            SVC infrastructure utilizing Solaris OS. Sun Microsystems V series, IBM DS8000 Tape Array.

          ·            Tivoli Productivity Center storage array with FC and FICON

Hewlett Packard (Columbus, OH)                                                                                        

Field Service Engineer                                                                                                                                 (6/1996 – 7/1998)

          ·            Served as member of two-person office to provide field service engineering, preventative maintenance, and full repair services to HP medical diagnostic ultrasound machines and related equipment

          ·            Executed critical support and repair in numerous and varying hospital environments

          ·            Held responsibility for client service across central and northeastern Ohio as well as West Virginia, maintaining quality customer support against defined benchmarks, goals, and related objectives

Service Engineering Call Scheduler Manager                                                                                  (4/1994 – 6/1996)

          ·            Assigned and maintained customer service schedules for upwards of 30 Technical Service Field Engineers in Central Ohio and entire state of West Virginia

          ·            Created and implemented viable customer service procedures and techniques, and scheduled configuration techniques that were later adopted and utilized in Japan and Great Britain.

          ·            Acted as a trainer for personnel to facilitate - educated them on successful techniques for future use by Hewlett Packard engineers and staff.

Education

Ohio State University (Columbus, OH)                                                                                                            2010

B.A. – English (Minor – Pre-Law)

US Army Academy of Health Sciences (San Antonio, TX)                                                                             1979

Veteran: Combat Medic – Medicine and Trauma Care; 684 Medical Co., Clr; Ohio Army National Guard

1979-1985

>    Outstanding member of Eisenhower Award Winning Medical Unit

>    Promoted to Officer Candidate School for Officer Training/ Highly Honorable Discharge

Skills, Specializations, and Proficiencies

UNIX Capable • NetBackup Specialist • Equipment – Sun Microsystems, HP, EMC, Hitachi, and Brocade • Fiber-Optic Network Specialist • Server Room Cable Installation and Implementation • Field Service • Customer Engineering and Support

Master of English Language usage possessing a high level communications skill set, written, verbal and computer pertinent language.

This skill set allows me to easily communicate with, perceive and design for clients who may otherwise not know how to iterate their desires. Knowing the language of the server room and all its aspects, coupled with a mastery of the English language, has allowed me to be highly successful as the “go-to” guy in many instances, especially when dealing with foreign nationals who are not English proficient, a growing trend in today’s technological world.

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