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Carlie Poindexter

309A Lakeshore Ct.

Birmingham, AL 35001

334-707-1230

carlie@gmail.com

OBJECTIVE:                          

To contribute my creative, analytical & interpersonal skills as well as my previous work experience and educational background to a growing organization

EDUCATION:                           

Auburn University, Bachelor of Arts - English, August 2005          

CONTNUING EDUCATION:

Villanova University, Masters Certificate - Business Analysis, January 2008

Villanova University, Masters Certificate - Six Sigma, September 2008

Villanova University, Masters Certificate – IS/IT Project Management, September 2009

Special courses

·          Technical/Business Writing                                             Computer Architecture             

·          Essentials of Business Analysis                                    Mastering Business Analysis                                                                                                                

·          Mastering Project Management                                      Green, Lean and Black Belt Six Sigma

·          Project Management for IT/IS Professionals            Essentials of IS Security

EXPERIENCE:                                                                                                                       

Department of Veterans Affairs – VA Medical Center-Birmingham, AL                                                                                                                                                                                                04/09 -Present                         IT Student Intern (Part-Time)                  20 hrs.                                   

·          Assist with hardware and software support of IT equipment including Windows -based PCs and peripherals

·          Assist with IT inventory audit and management of IT equipment within VA and supported outpatient clinics.

·          Assist with support and troubleshooting network devices as well as client server software applications

Regions Bank-Birmingham, AL                                                                                                                                                                                                6/07 – 04/09                    TeleBanking Research Specialist I:                                                                         

·          Provide understanding of Telephone Banking needs and processes for Regions products and services to customer via telephone

·          Analyze customer needs by responding to high call volume by resolving matters in a timely manner

First Commercial Bank-Birmingham, AL                                                                                                                                                                            11/05 –  5/07                                         Commercial/Consumer Teller                                                                                                              

·         Processes all types of bank transactions such as: accepts deposits, process account withdrawals, etc.

·         Responsible for accessing customers needs and making banking referrals

·         Manage customer concerns over the phone and in person also process telephone transfers

·         Swiftly handle all customer requests in kind, courteous manner

Auburn University-Auburn, AL                                                                                                                                                                                            8/01 – 5/05                                           Undergraduate Research Assistant-Biology                                                                             

·         Manage laboratory inventory and adhere to various laboratory protocols

·         Assist with decontamination and quality control/assurance efforts of laboratory instruments

·         Assist graduate students with organizing and preparing specimens for tests and experiments

·         Responsible for accurate recording data logs from concurrent laboratory experiments

Auburn University-Auburn, AL                                                                                                                                                

8/04 – 12/04                             Undergraduate Research Assistant-English                                                                                                               

·          Construct thorough, yet succinct, bibliographies references for publications

·          Fact-check a plethora of references across various mediums

·          Assist with methodical micro scan and microfilm research

Knud Nielsen Company-Evergreen, AL                                                                                                                                                                                Summer 2000                        Facility Laborer                                                                                                                                                                                    

·          Dehydrate flowers and various plants in manufacturing warehouse

·          Clean and organize materials/supplies in warehouse for smooth, seamless production of plants

Department of Veterans Affairs – VA Medical Center-Birmingham, AL                                                                                                                                                                                                05/09 -Present                         Food Services Worker (Part-Time)                             20 hrs.                                   

·          Prepare and deliver food trays to hospital patients while adhering to health and sanitary standards

·          Sanitize and wash dishes, utensils and clean work area, tables and cabinets

·          Fulfill daily nourishment and dietary requests thru delivers to the diet office

SKILLS: 

·          Proficient in Windows XP, MS Office suite including Access

·          Knowledge of Lotus Notes, C++, Java, MS SQL, UML, BPMN & Minitab

SPECIAL PROJECTS

·          Completed a Lean Six Sigma Black Belt project which reduced the processing hold time of the automated deposit system for a financial institution

ADDITIONAL QUALIFICATIONS:

·          Ability to learn new computer programs quickly, excellent communication & presentation skills, very productive in a fast-paced environment, capable of working independently with little supervision, yet able to work within a team-oriented environment.  

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