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Maya Dumanowsky
309 Planters Way
Flowery Branch, Ga. 30001
Home Phone: 770-965-9876 Cell Phone: 770-654-1230
Email: maya@att.com
Credentials:
AT&T Global Network Services - IBM Bluesky Division (Financial Sector)
April 2007 – Present
Responsible for managing multiple IT organizations including
network and voice telephony, network operations and other infrastructure
related activities such as engineering, project management, vendor management
and business management and reporting, as well as IT programs and projects from
initiation through delivery. Providing leadership and setting strategy to
support business processes. Managing and implementing large projects that may
involve cross-functional teams. Working with the client organizations and
stakeholders to evaluate business process changes and plan the implementation
of those changes. Work with other members of leadership to design and develop
business strategies necessary for the forward progress of IT and related
organizational operations and priorities. Administrative responsibilities
include development of subordinates, force budgeting and allocation, financial
responsibilities such as budget preparation and tracking, and business case
coordination with clients, the Capital and Expense Review Teams, and the
Governance Counsel. Provide excellent oral communications and presentation
skills to effectively manage expectations and requirements with key executives
and subordinates.
Responsible as the primary AT&T Network Services Senior Delivery Executive
interfacing between the IBM account management team and the end customer organizations
supporting large complex customer networking environments world wide and
providing strategic direction. Play an integral part of the account planning
and delivery support strategy. Support the IBM management team and the direct
customer as the service delivery advocate, and work with them to identify and
address issues and requirements and respond to requests for new services
(RFS's) to help grow the business. Help the customer to ensure quality of
service and manage cost of delivery by looking at better ways to provide
service in a cost efficient manner. Monitor and manage Service Level
performance and report attainment and potential exposures in a timely manner.
Manage contract / financial planning requirements and negotiations to ensure
quality assurance and overall support expectations are being driven for complex
networking environments. Manage and direct the AT&T technical teams and
resources across multiple geographies including the US and other international
Global Resourcing centers. Provide direct management responsibility for a group
of 20+ highly skilled engineers, Network Operations, Technical Architects,
Projects Managers, Engineers and other technical service advocates within
AT&T as part of the Life Cycle Management Team. The position oversees
direct technical support for customer Lan/Wan technologies, complex data and
VoIP network infrastructures, AT&T internal MPLS / EVPN technologies, Firewall-Security
and multiple third party vendors ISP connectivity for global network
infrastructures 24x7 worldwide. Participate regularly in customer audits and
remediation activities to ensure network security practices and controls
are followed. Primary Vendor Management Focal for procurement and delivery of
services and maintenance contracts. Provide both strategic leadership as well as day-to-day
management of IT Operations, engineering resources and vendors to ensure that
the company’s production systems meet all strategic, operational, partner and
regulatory Service Level Agreements (SLAs). Provide Senior Level Project
Management expertise for complex customer projects and initiatives.
AT&T - Senior
Technical Director - IT
Strategic Outsourcing and Service Delivery
Key Functional Areas:
Ø Responsible for all Lifecycle Management
functions of Steady State Delivery on the customer’s network and new transition
of services related to incoming projects and scope.
Ø Data Center Technology &
Operations (including metrics, monitoring and reporting).
Ø IT Infrastructure Management,
architecture, recovery management and change management
Ø Inventory Management &
Procurement Services (including Third Party Vendor relations)
Ø Network Planning &
Operations (voice / data services and web hosting environments)
Ø VoIP Telephony Services
Ø Desktop/Mobile Services
Ø Video Conferencing Services
Ø Business Continuity Planning
(BCP) & Services
Ø Disaster Recovery (DR) Services
Ø Level 1, 2 and 3 Production Systems Support,
process, procedures & best practices
Ø Defining technology operations strategy and
plans in accordance with company goals.
Ø Ensure system uptime,
performance, and availability service levels are maintained at all times for
all production systems. Proactively works with multiple vendors and other IT
departments to deliver on SLAs.
Ø Maintain the corporate disaster
recovery (DR) and business continuity (BCP) plans. Exercises the DR plans per
company guidelines and audit requirements.
Ø Create and monitors key
strategic measures and proactively seeks feedback from all sources (intra- and
interdepartmental) to constantly seek process and system improvements.
Ø Maintain a long-term, big
picture view; foresee obstacles and opportunities from an IT and business
perspective; generate breakthrough ideas; advocate and support the best
solution for the company.
Ø Research, recommend, negotiate,
and requisition technology infrastructure (hardware, software, tools).
Ø Facilitate hardware, software,
and licensing purchases and manage maintenance and licensing contracts for
entire customer organization.
Ø Work with cross tower
organizations to develop, implement, and maintain a formal IT change management
strategy compatible with regulatory oversight and audit requirements (e.g.,
ITIL, etc.).
Ø Maintain accountability for
system and data security that meets or exceeds set standards.
Ø Partner with all stakeholders
to gather requirements, allocate resources, manage projects and initiatives,
provide guidance, and solicit feedback.
Ø Ensure appropriate efficiency
and effectiveness in Technology Operations, maximizing the return of all
technological investments.
Ø Recruit, mentor, and supervise
direct and indirect reports in Technology, Operations and Engineering.
Ø Develop and communicate clear
performance expectations; monitor and observe performance of direct reports;
provide clear and timely feedback and development opportunities; reinforce
through positive feedback and behaviors.
Ø Work with peer executives to
establish and maintain strategic relationships with all mission critical
technical partners including co-location, managed services, and enterprise
hardware and software providers.
Ø Work cooperatively with the Release
Management function; support the deployment of production software releases,
hardware, and tools upgrades in a streamlined, repeatable, and automated
fashion.
Ø Collaborate with peer
executives regarding large-scale technology infrastructure issues and
requirements.
Ø Ensure support for various
monitoring, problem ticketing and change management tools and processes.
IBM Senior Manager (Service Delivery Executive) – Network Services
November 1998 – April 2007
Responsible for managing a team in providing services for customers in a multi-vendor,
multi-protocol complex network/systems environment. Interface frequently with
customers, vendors and management to ensure high level of customer satisfaction
meeting key service level requirements. Provide management direction and technical
leadership; act as a point of escalation for team members and employees. Engage
in identifying and resolving complex problems relating to product/service
installation, update, configuration, operations, performance or other aspects
of information technology products and services. Lead various projects and
assignments to improve service quality. Manage contractual requirements,
service contracts and third party vendors.
Education
B.S. Computer
Science 1979 – 1982
Western Illinois University 1978
Spirit Vision Bible College – 2004-2008
B.A. Biblical Studies
Activities and Societies: Four year Athletic Scholarship
NCAA Division II Soccer – Illinois
Groups and Affiliations
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